Sonik Sports Reviews 

Lost a cog when taking off spool from reel during beach fishing expedition. Contacted customer services, more in hope than anything else. Swift response saying they would send a replacement. Arrived within 24 hours, reel fixed. Could not ask for better service, thank you Jackie.

What a fantastic company ,my story goes I had recently purchased a pair of Sonik Herox 10000 carp reels ,I was really pleased with the quality,whilst changing spools (facing the lake 😩), a small but integral component sprung off into the lake ,Having emailed the sales team they very quickly sent me the replacement part totally free of charge ,it wasn't there fault I lost the part ,but they took on themselves to help me fix the reel ,I will definitely carry on using Sonik carp gear ⭐⭐⭐⭐⭐

Emailed about a slight bend in one of my bivvy poles to see if I could buy a replacement peice , sonik sent me the complete section to replace the whole pole.
Same say despatch, arrived next day.
Great customer service, cannot fault it. Thanks again

Great company great products with very very good customer service

I spoke with to a young lady regarding sonic skx bite alarm snag ears as I lost a set while in France , 🇫🇷 I was waiting with card to pay and the very kind lady did not hesitate, I received today with compliments and so I didn’t have pay, all I can can is thank you so ok sports A ****

Customer service very helpful and quick to respond and send replacement thank you very much ( the top clip of my sons swingbob broke I asked Sonik if they had any top clips to sell me they said they would send me one out for free and then sent me a whole new bobbin my son is made up ) thanks again Sonik much appreciated

I emailed sonik sports for help with my gizmo alarms after being unable to find a reciever,customer services replied to my email in less than 24hours,i phoned yesterday afternoon and i recieved my new replacment reciever today , less than 24 hours later many heartfelt thanks go to ross and jackie at sonik sports customer services for all the assistance you provided you went above and beyond any other company would do thankyou

Alarms problems.
I had issues with my bite alarms when I contacted sonik there customer service was second to nun they engaged with me as I explained the issues I was having they said to send in my set in and they would look at it . They went above and beyond to fix the problems and came to a great resolution I would highly recommend this company to friends and family plus everyone else too.

Absolutely brilliant Hayley warnes, sorted me right out. I was struggling with communication through emails so I rang up and within minutes the issue was resolved honestly can’t Thank Hayley warnes enough. Saved me a lot of hassle and issues finding a new rod. Massive thankyou to you and the team!

Jackie was Very helpful in solving our issue and a pleasure to deal with. Will definitely be buying Sonic again in the future.

Required spare parts for my SKS 8000 surf reel. Excellent customer service all parts received in good time.
Thank you.

Recently purchased a set of Gizmo Litez Bobbins which are great quality, unfortunately I’d ordered the chains rather than the cable design. Hayley from the support team kindly helped me to get them changed with no fuss, fantastic after sale service definitely shop again. Thank you!

I put a review up about my broken bedchair which was less than complementary but since then I have had a chat with a lady called Jackie at sonic she was brilliant and sorted the problem out I just want to say thankyou and sorry about the negative review

What a helpful professional service I received from Sonik sports. I emailed Sonik regarding a locking nut for my 60” Sonik brolly and one arrived the next morning free of charge.
Great company a pleasure to do business with. Thank you so much especially to Jackie
Kind regards
Steve

Excellent customer service.

After the screw cap on my Sonik VaderX Pro FRS 10000 Carp Reel broke, they quickly sent out two replacement parts at no cost. Exceptional support.

Wonderful experience with sonik they produce great products and their customer service just can’t be topped if you do end up with an issue. Really can’t recommend them enough 10/10👍

Got a Sonik Vader rod for my birthday first fish all the rings popped out the eyes on the top section, returned it waited months for a cheaper replacement not even the same rod, same thing happened again managed to land small dog fish, look good but absoulutey garbage don’t waste your money hard enough to get a fish yet alone loose them, you have been warned

My son loves sonik and has rods,reels, bite alarms, chair and bivvy. He had lost a part of his reel.. called sonik and spoke to Jackie who knew exactly the part he needed.. sent it out FOC and sent him a goodie bag as well. Great company and excellent customer
service.

Only fair to compliment someone when they go above and beyond as these days it seems like endless criticisms are hurled about.
I wanted to get a spare spool for a Sonik Tournos reel that didn`t seem to be available anywhere even second hand. I emailed Sonik`s customer support and was told as I thought none were available.
24 hrs Later Hayley a product documentation manager contacted to say she would have a look around in case she could find one in service dept from old reel.
Result! Not only was she successful in finding one she sent it to me F.O.C the same day. So grateful thank you very much.
Ian Fowler.

Normally always buy Sonic products, probably not any more.
Full set of Sonic Gizmo alarms, 18 months old, hardly used and 1 has stopped working already.
Contacted customer support, basically yes it's broken and you need to replace it. Shame really as I've always liked the products, but barely out of warranty and it's already failed.