soona.co Reviews 

We had a fantastic experience with soona. Start to finish, our creative team hit the ball out of the park. We were able to coordinate multiple shoots in the same week with our product and their models. The entire process was seamless and we're thrilled with our new creative media library. 10/10 highly recommend.

Soona did my headshots 3.5 years ago and I loved them. When I needed new headshots again, I made a point to wait until I was back in Denver (I live in Seattle now) so I could redo them with Soona. It was well worth it!! I had so much fun in the session, the photographer let me try out three background colors and a few outfit changes. And the resulting headshots got me lots of compliments at work and from my professional network! My mom loved them so much she asked me for a print copy for the mantle.

Really good and seamless experience. Especially with the Shopify app if you sell on Shopify.

Things I liked:

Quality for the price
Transparency of the price
Ability to do one off shoots and not having to commit to a big photo shoot every time

Things go improve:
The number of emails sent

I tried this service based on the convenient model but ultimately what mattered to me was the quality of the photos and unfortunately they were terrible. The lighting was completely off and they didn't look any better than my iPhone photos. Then when the photos went to editing, they brightened them but gave them a reddish or orange tone that was not the color of the items I sent. Ultimately it was a waste of time and money for me. They definitely aren't very good a the photography part. Also, their policies aren't very customer friendly. I provided my availability for the shoot in advance and they sent me an appointment 100% outside the available windows. When I tried to change it, even though they already knew I was not available during that time, they told me I could only change the appointment once (even though it was many days away), otherwise they would charge me. I definitely won't be using this service ever again and I don't recommend it.

Learned about Soona from a google search. We wanted to attempt making a good impression for new Amazon brand by using professional looking photos and video. I had made the mistake of going cheap on photos years ago selling on Amazon and it didn’t work out well. So we jumped in the deep in with Soona and ordered Amazon (EBC) Picture and Video Packages which included infographics for, 4 products SKU’s.
The overall process was great, if someone is not computer or tech savvy the info graphics part may bring some frustration.
10 Stars⭐️on photo and video quality delivered.
3 out of the 4 photo shoots from Soona came with a wide variety of photos and video clips to choose from.
For some reason only 1 of the products had limited photo and video to choose from. Note, the photos and clips that Soona delivered were of the highest quality, so I didn’t make a fuss about it. I was still able to create a nice listing.
All 4 listings have been live now for a month in a semi competitive niche and we are actually getting consistent sales with no reviews or product launch which I think is amazing. Extremely happy with how clean and professional the photos, video and infographics look. Also, picking the “Models” options was super cool.
When I booked the first photo shoot I received a message that it was “Required” of me to be there via Zoom during the photo shoot to give crew direction on a Wednesday afternoon.
I found this requirement to be irritating🤔. Similar to you taking your car to repair shop and the mechanic requiring you to be there to hand them the tools.
I kindly declined being present for the 4 shoots because like most Amazon sellers I have a full time job. Building a listing is stressful enough and I hire a professional for certain task to help relieve some of that stress. Requiring me to be there during the work week only gave me anxiety.
It would be helpful if Soona provided a “character limit” for each field on the infographics form. Some of our sales copy had to be revised because it was too long for the form.
Overall, still 10 Stars⭐️. Thank you Soona, great business vision, process and product you deliver. We highly recommend Soona, definitely will return.

I Googled how to leave a review for Soona because I'm so happy with their service. I'm actually surprised to see a low rating in any capacity. Everything from start to finish has been amazing. It's user-friendly, welcoming, and extremely professional feeling even for a very small (just starting out, next to no sales yet) business. I love the different pricing options that make it accessible for any budget. I wouldn't hesitate to recommend them and I don't see myself using any other service for my needs going forward.

I recently had a highly disappointing experience with Soona that has left me frustrated and regretful for ever considering their services. I paid for a service I didn't end up using, and when I reached out to request a refund the very next day, I was met with a flat-out refusal by their customer service team.

It's incredibly disheartening to encounter a company that seems so willing to take your money but shows a complete lack of empathy and flexibility when it comes to customer satisfaction. The fact that I had a change of heart shortly after making the purchase should be reason enough for a refund, especially when the service hadn't even been utilized.

What's even more frustrating is that I had heard positive things about Soona before, which is why I decided to give them a chance in the first place. However, this experience has tarnished any positive image I had of them. A company's true values and commitment to customer service are truly tested when a situation like this arises, and unfortunately, Soona has failed miserably in this regard.

I strongly advise potential customers to think twice before engaging with Soona's services. If this is how they treat their customers when an issue arises, I can't imagine how they handle more significant concerns. As a consumer, I believe in supporting companies that prioritize their customers' satisfaction and work to resolve issues amicably. Regrettably, Soona falls far short of this standard.

In conclusion, my interaction with Soona has been nothing short of disappointing and frustrating. Their refusal to issue a refund for a service I didn't use speaks volumes about their lack of customer-centricity and their willingness to prioritize profit over customer satisfaction. I will certainly not be recommending Soona to anyone, and I hope this review serves as a cautionary tale for others considering their services.