Sopra Steria Reviews 77

The absolute worst.

Responsible for vetting / background checks for a new role. Random no-reply updates saying checks are 'ongoing' with no idea on timescales. Their live chat is beyond useless, with hour long waits and if you call they just essentially tell you to wait.

My new role is due to start in three weeks. They will have had ten weeks to complete these checks. There is a very real possibility that I will be unemployed if they aren't back in time. My call to tell them this, ended with a "well, best of luck with that bud".

I just don't understand why the government uses this atrocious company for anything.

The worst company! Can’t solve a simple
Issue. Customer service is so bad

This company a fraud. While I was paying for my British Citizenship, it included payments for the biometric scans. In fact, when I was trying to book an appointment in SopraSperia system, there were never any slots available for prepaid appointments. I had to pay £80 for a premium appointment, and they call prepaid appointments FREE - they are not FREE, that are prepaid. So because of this you are forced to pay. This is an utter scam. It has been reported so many times in British News Papers and no one has done anything about it. They exist to rob governments and people. Such a horrible leech, and no one seems to care. If someone wants to find out more, just type 'Sopra Steria controversy' into Google and you will be flooded with fraud claims against them.

Comme les autres, je mets une étoile car le zeo n'existe pas. Cette entreprise a volé les finances publiques de mon pays

Mon expérience avec cette entreprise a été très décevante.

J’ai postulé chez eux à plusieurs reprises, d’abord pour un stage puis ensuite pour des postes juniors correspondant pourtant à mon profil. À chaque fois, j’ai reçu des réponses automatiques, très impersonnelles, sans explication ni retour constructif.

J’ai eu le sentiment que les candidatures n’étaient pas réellement analysées et que les profils étaient traités comme des numéros plutôt que comme des personnes. C’est d’autant plus regrettable que l’entreprise communique activement dans les écoles et encourage les étudiants à postuler.

Même en cas de refus, un minimum de considération ou de retour humain ferait une grande différence. Pour ces raisons, je ne recommande pas cette entreprise aux étudiants ou profils juniors à la recherche d’un environnement respectueux et à l’écoute.

I had to deal with this company as part of a lengthy outsourced government recruitment process, for a role I was really motivated and enthusiastic to take up. I eventually received an offer of a start date from them, but they were so unfriendly, unprofessional, and generally incompetent during the whole process that it was surprisingly easy to decline their offer and go with another opportunity that had arisen in the meantime. When I think about it all, I am actually quite shocked how things turned out in the end.

Sopra Steria is a private French company paid by the UK Government to handle vetting and recruitment checks — yet they behave as if they answer to no one. Once they label a case “unsatisfactory,” there’s no explanation, no feedback, and no response to appeals. Emails vanish into silence.

This company holds people’s careers and livelihoods in its hands, but operates with zero transparency or human sense. The process feels robotic, defensive, and completely detached from the reality that every “case number” is a person waiting for their future.

The UK Government should seriously reconsider outsourcing such sensitive decisions to a company that shows this little accountability or respect for applicants.

Not sure where this company is actually based. But the worst IT helpdesk company I have ever had to deal with in my life.
No personal service at all.
No recommendations to fix a problem.
constantly close tickets out that are not resolved.

Schlechtester Dienstleister - mit Abstand

Une boite de mde comme n'importe quelle boite de mde

Je mets 1 étoile pour ne pas mettre 0.
Cette entreprise édite le logiciel de la CPAM du 44 et du 85. Depuis la mise en place de ce logiciel des milliers de personnes dont je fais parti sont impactés. Le logiciel enchaine les bugs.... Il est honteux que depuis septembre cet éditeur n'est pas été capable de corriger les problèmes pour éviter des crises financières chez les assurés.

S'il y a une note 0 à mettre je la mettrai, bande d'arnaqueurs , une ESN qui te vend des rêves, que du pipo.

I have had a deeply frustrating experience with Sopra Steria, who manage recruitment services for UK public sector organisations like the DWP, the Met, etc. Communication has been poor throughout—my messages regarding job roles were frequently delayed or even ignored, and as a result, a provisional offer was ultimately withdrawn.

In another instance, I was invited to book an interview for a different role and organisation, only to be told afterward that the invitation was sent in error and the interview I had already booked was cancelled. These repeated issues reflect a lack of organisation and reliability in Sopra Steria’s recruitment process on behalf of the UK public sector, which can have the potential serious consequences for applicants’ job prospects.

Time wasters, interviewed for this company which I had to travel for 55 miles for but it did go very well and I was told this, only to be told a week later that they now felt the job was more of a junior roll employment and they were having a re-think. Well that's super for you Sopra you had all my details next time read the CV and don't waste peoples time Carolyne

Licenciement aléatoire sans rapport avec les perfs

SopraSteria bought the company I was doing contractor work for and our relationship has completely soured. 0 empathy from them, so 0 empathy from me. They have ridiculous deadlines for submitting timesheets of the current month by the middle of that month in their internal tools that have not been updated since the 2000's and require 15-minute video tutorials not to make mistakes. They will chase your managers and harass you by any channel possible (mail, mobile messaging, phone) to get to their goal (money).

Tried to call to ask a few more questions about my application as trainee probation officer and to submit further information. The person on the phone sounded like she was utterly incompetent, breathing loud and heavy and then just went completely silent. I had to ask three times if anyone is still there before I just hung up. Utterly incompetent

Absolute ripoff!
Not a very good experience with their online platform so far.

I have had over 3 engagements with this company over the last few years, and the rare good customer experiences from individual staff members remind you of how crap the rest of the experience is.

The chat function keeps dropping messages so the agent can see them but you can't, mid-chat!

I have had a photo where my eyes were closed being used for my BRP, despite the agent clearly being able to see the difference between my eyes being open and closed are like in person. Me being east Asian doesn't warrant sh*ttty racist treatment based on stereotypes.

Also the appointments are ridiculously expensive. Why on earth is this even out-sourced?

They gave me excellent customer service and support. I received a good experience from one of their members of staff as she attended to me with care.