SortRefer Reviews 345

Tom Hale was a great help from start to finish will definitely be using them again, could not fault the service

Great communication along the way and addressed issues quickly. Thanks Emma

Change of case handler 4 times, last minute.com with everything. An utter shambles.

Super fast service, 21 days from instructing to completion. Good updates all the way through from Fidler & Pepper.

Nikhil was brilliant, this customer was just about to lose a product we has secured 6 months ago which was much better than any deal on the market, thanks to his work and persistence we managed to get the deal over the line at the last minute. There were lots of other companies involved in the process who didn't seem to care that the client would lose his rate but Nikhil went above and beyond to get it sorted, Thank You!

Kerry my Solicitor was recommended by Sortrefer and she was absolutely excellent. I would highly recommend

Emma Henchliffe from Fidler & Pepper had been great and moved efficiently and quickly with my referral.

very efficient, easy to contact, very friendly approachable knowledgeable professional staff, nothing is too much trouble, you don't always get all this with a solicitor! would highly recommend for any conveyancing.

I am currently purchasing a property and using PLS as my solicitors - I have been informed that they have requested searches to be completed through your services on 19th January 2022 - now 6 weeks later we have not even received 1 search back, which is severely holding up the process of this purchase. 6 weeks to process searches (without any feedback) is very disappointing from such a reputable company who are in control of managing a very important process of the chain. Leaving a client and customer in the dark about the reason behind the delay is not fair.

I dealt with Versha at PLS. She was very knowledgeable and dealt with the case to a high standard. She has exceptional communication skills. She was very keen to ensure client satisfaction. A valuable asset to the company.

Incompetence has ended up costing my client over £12,000 more than they should have had to pay. I referred my clients in July 2022. Mortgage offer was ending on the 31/12/2022. The new rate was over 2% higher. They don't respond to emails, dodge calls, and make promises that they don't deliver on. I will never use this company again. There are better alternatives

I was allocated a case handler called Morgan C. Y. Williams. I was assured by my estate agents that he was reliable and good at his job. He initially contacted me and reassured me that he would assist throughout the process. He certainly fullfilled his promise. He always replied to my e-mails on the day of my enquiries and guided me through the required paperwork. I felt reassured by this regular contact and this kept my stress levels low. I was so pleased with his professional input, I have passed his details on to others. Thank you so much Morgan & Sortlegal. I will definitely use this company again.

I deal with solicitors/conveyancers on a regular basis. I have got to say that Rahma has given both my clients and myself excellent service. Very refreshing to experience someone that carries out her job with a brilliant Duty of Care these days.

Thomas Frith worked incredibly hard to ensure completion for 22 Dec within a very tight deadline over the festive period where the mortgage offer expired on 31 Dec and would not be extended. He excelled, going to great lengths to make sure the purchase completed.
In 20 years this is the first review I have left, we cannot thank Thomas enough.

Case handler changed a number of times.
Completion was advised mid November and then the solicitor seemed to locate some additional mortgage conditions despite having the offer for 2 months. No explanation as to why not dealt with previously - finally completed one month later. Client was on a high SVR with existing lender and delay resulted in higher monthly payment than should have been if the transaction had completed on time

Aiden was fantastic! My clients were so pleased with the service, he was absolutely "on it" immediately with anything that needed dealing with.

would highly recommend Fidler & Pepper

I am a mortgage broker @ The Mortgage Dog and I have used HH for several clients in the last 6-8 months and they were amazing, turning the remortgages around in approx. 30 days. Thank-you!

Excellent service provided by Hennah Haywood Law. Frequent updates and brilliant level of communication with both broker/admin and client.

Wasn't great as felt they kept requesting more and more documents even though they'd previously been sent to the solicitor and dragged it out unnecessarily.