Sous Chef Reviews 353

This Is an excellent company. They dealt with my problem immediately and kept me informed all the way, I highly recommend this family business. Service at its best. Try it you won’t be disappointed.

Following on from my review I received an email from the company explaining they had been very busy and there was a delay in dealing woth my query - which has now been sorted to my satisfaction
Full marks to Sous Chef

Have used them for some time - no issues - recent delivery short by one item - they tell me it was scanned into then delivery box - but it was not received
2 emails later - no response
Over a small item they will lose a customer and get a bad review - sad

Honestly the most responsive customer service experience I’ve ever had. Brilliant product range, speedy dispatch, resolved an issue over a damaged item super-quickly and without quibble.
Can’t rate this family business highly enough.

I found this company online and am delighted with both the products and service. Having had trouble trying to source genuine corn tortillas, I found them on Sous chef. I also purchased other items to put a birthday box together, all of which are great quality and competitively priced. The order was placed in the afternoon via standard delivery and was delivered the following day! I received a follow up email from Edie, ‘Head of Customer Happiness’ to make sure all was as I had expected. Great company, super products and a joy to deal with. This will not be my last purchase.

This is a brilliant Company.
I've always had my Way-On Shrimp Chilli Oil from another online shop for years, but I've been told they can no longer get it.
I found this Company 'Sous Chef', and for some reason, their Way-On Shrimp Chilli Oil is far far better than the one I've been getting for years. It has an absolutely amazing flavour and the Company's prices are extremely reasonable.
I'm feeling very guilty as I've ordered another six jars!!

Please don't ever stop selling this Oil, it's lovely. And please keep to the same supplier.
Kind Regards.

Placed order, and paid extra for fast delivery. All went smoothly, until i opened order and realise wrong item sent. Ive tried phoning, emailing, messaging on all media outlets and nobody has bothered responding. Losing the will to live. Not happy !! *Update*, problem sorted i think. Thanks to Gemma

I recently purchased some Ichendorf Milano glass wear that I've had my eye on. Souschef had a great range of this glass wear. The order came quickly and well wrapped. I'd not have known they were a small family run business if they hadn't have said as it was all very slick. The cherry on the top was that after my order I was able to choose a charity for them to donate back to. They explain it like this "For each parcel we send, we support one of The United Nations Sustainable Development Goals." I chose "Provide shelter to homeless children in Vietnam."

Absolutely fabulous service from sous chef. I’ve been a long time customer and never had any problems with any orders until recently. Almost a year ago I purchased a digital smoker from them but because I had to wait on tradesmen to build an outdoor hut for it I haven’t been able to get it out until about a week ago. Unfortunately when I went to turn it on there was clearly a problem as the unit was completely dead. Luckily it was just within the 12 month warranty so I contact Sous chef over the bank holiday weekend. I exchanged a couple of emails with them sending the videos to show how it was all connected up and how it didn’t work. Within a week a replacement smoke generator arrived at my house. I’ve now got it all set up and it’s working great. Such great customer service, they made it really easy for me to communicate my issue to them and resolved it quickly, which is a real relief as it wasn’t a cheap purchase. It sad to say that it’s rare to come across companies that deal with issues so well, so I’m glad that when I needed their customer service team they really came through.

The pork cheek was horrible, I know its fatty but the one they sent me had like 3% meat.

gotta find a better shop now.

Edit:

Utter rubbish, you cant give them a review or feedback. I would not order from them.

Fantastic products and fantastic customer service team.

My order was coming to me via the dreadful Evri. It stayed at the depot for ages. I got through to sous chef who did their best to chivvy them up - no luck! Evri finally delivered to… I don’t know where… Long story short - never received it. Sous Chef replaced the item.

Every single person i corresponded with at Sous Chef whether by email or phone were so helpful and friendly. So impressed. A great company to do business with. Thank you Sous Chef.

Hobbycraft could learn something from them.

It seems their recent expansion has meant their standards have slipped.

Ordered some copper canelé moulds which had discolouration, apparently all of them in stock are the same, but no interest in contacting manufacturer to see if its a bad batch, question completely ignored. I would have waited for more to come in. Meanwhile photo on the product page shows a nice and shiny product. Also copper cleaner ordered the lid was not screwed on so dont know if this was already used or not.

Was offered refund and apologies etc, but after I use loyalty credit I have left with them, I'm shopping elsewhere, even if it costs a bit more, dont trust anymore.

This is one of the best online food shops with a brilliant range of high quality products from across the world. I have been ordering from them for a few years now and the service is excellent. They are super efficient when something goes wrong - had a delivery yesterday in which a bag of grain had split. We informed them immediately and a replacement arrived today without quibble. Highly recommended.

I adore this company both for their fantastic service and for their wide weird and wonderful foods.

I love these guys. Order from them frequently including today. Fast, great selection of things that you won't find elsewhere. Anytime I've had a problem they've sorted it out quickly and fairly. Highly recommend.

Not a good experience. Had my product returned twice, and received the same quality as before which is broken.

I'd been recommended Halen Mon black garlic ketchup. I ordered it through souschef, the service was perfect communication excellent and I'll be back. I really impressed.

Bought the Puglian Olive Oil with Chilli in Terracotta Bottle 250ml, this is amazing, unfortunately, my bottle was chipped :( But the oil is really great, but be careful as it is spicy and not one of the cheap oil that has no taste. Well worth the money.

Amazing place to shop. I’ve place two orders and both times they packed and sent it within the day! Quick delivery, Amazing service and prices on their products. Shopping on souschef might be my new addiction :D.

Purchased a ProQ smoker from Sous Chef, the delivery was very quick which was great!
Unfortunately the smoker had some damage on the base from manufacture so I contacted Sous Chef with some photos of the damage, Gemma emailed back to let me know she was on the case, she contacted ProQ for me and they are sending a new replacement base, she kept me informed all the way through the process, thank you! Happy customer and thoroughly recommend them.