Sous Chef are a first class company offering excellent products which arrive as fast as light. If something goes wrong they are right there to help, even when the problem is the courier and not them,... Toon meer
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Excellent service, I would highly recommend Sous Chef! Alongside with the huge variety of products that they offer, I find the recipe section on their website fantastic!
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This is a great site with excellent fools and just about any item you can think of connected to the food industry. Just be careful as I almost bought from sourced-UK which is a scam site and nothing t... Toon meer
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I have used Sous Chef now a few times and I will continue to do so. The product is second to none. Really amazing quality. Delivery is prompt and very carefully packed, so nothing can get damaged dur... Toon meer
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4,4
Uitstekend
353 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Great customer service
I was looking for enamel roasting dishes that were the right size for my toaster oven and Sous Chef had a nice selection with the perfect dimensions.
Initially two of the items sent were not the ones I had ordered. However, I reached out to customer services and Lucy very speedily resolved this for me, sending out correct replacement items with next day delivery.
Overall very pleased with the service received.
4 augustus 2025
Review zonder uitnodiging
Antwoord van Sous Chef
Hello Nat,
Thank you so much for your kind words. We’re delighted you found enamel roasting dishes that are the perfect fit and hope they help create many happy meals in your kitchen. We really appreciate you taking the time to share your experience.
Best wishes,
Lucy
Dishonesty and poor delivery
Whilst they offer a great selection of items,they show VAT free prices but refuse to honour them. They retain the money that does not need to be paid. Delivery charges are very high for a poor quality courier. My order was only dispatched after being chased. A bit of a con
5 augustus 2025
Review zonder uitnodiging
Antwoord van Sous Chef
Hello Tim,
We’re sorry to hear about your disappointment. To clarify, we don’t offer VAT-free shopping for customers in the Channel Islands, though the business does meet all relevant taxes and duties. We also regret the delay with your order, and our customer service team has helped to correct this for you. We hope your items are enjoyed and that your next experience with us is a smoother one.
Best wishes,
Lucy
A culinary Aladdins Cave !
Cooking is an act of love however humble or exquisite the offering. Have always been on the lookout for that special ingredient that can elevate my meals a little here and there .
The look on my loved ones faces make it worth it .
Only recently discovered Sous Chef and am I happy I did ! A fabulous company filled with the best quality oils ,vinegars ,spice ....the list is endless ,all lovingly sourced by Sous Chef for our pleasure.
The service is second to none ,staff so helpful with all enquiries and delivery is excellent.
Bravo and thank you Sous Chef long may you live !
Oh and as for the Donna Elvira chocolate....sheer heaven!
16 augustus 2025
Review zonder uitnodiging
Antwoord van Sous Chef
Hello Margaret,
Thank you so much for your lovely review. We’re thrilled to hear that our ingredients have added something special to your cooking and helped create joyful moments with your loved ones. It’s especially wonderful to hear how much you’re enjoying the Donna Elvira chocolate - we agree, it’s a real treat! We feel very grateful for customers like you and look forward to sharing more culinary delights with you.
Best wishes,
Lucy
Wonderful products from around the…
Wonderful products from around the world, all located in one online space, allied with great customer service. Have been shopping with Sous Chef for a couple of years now. I buy essential items for my cupboard and gifts for my foodie family members and friends at Christmas and for birthdays. Love.
12 augustus 2025
Review zonder uitnodiging
Antwoord van Sous Chef
Hello Dr Catriona,
Thank you for taking the time to share such a thoughtful review. We’re delighted to know that Sous Chef has become a trusted place for both your everyday essentials and special foodie gifts. It’s wonderful to hear that our range of products and customer service have made a positive impression over the years. We truly appreciate your continued support and look forward to helping you discover more culinary inspiration in the future.
Best wishes,
Lucy
Broken glass replacement
One of the coupe glasses I ordered arrived broken. I reached out to customer service and received a reply within 5 minutes and a new glass was shipped with next day delivery! Amazing customer service, couldn’t recommend them enough
8 augustus 2025
Review zonder uitnodiging
Antwoord van Sous Chef
Hello Taryn,
Thank you so much for your kind words! We’re really glad we could sort this out quickly for you. Your recommendation means a lot to us - we’re always here to help!
Best wishes,
Lucy
Awesome products and service
It's really hard to find a great service when sending friends and family gifts in the UK from here in NZ
I've used Sous Chef a few times now. Knowing that the gift will be good quality and will reliably arrive on time is so important.
Their responsiveness to queries is super quick and so helpful.
Props to you for being great at what you do.
1 augustus 2025
Review zonder uitnodiging
Antwoord van Sous Chef
Hello Tracy,
Thank you so much for your lovely review! We're so glad you've found a simple way to send thoughtful gifts to your loved ones in the UK - it’s not always easy from NZ, so it’s great to hear it’s working well for you.
Really appreciate you pointing out the quick responses too - you deserve helpful service, and we're happy to be part of making things easier.
Thanks again for your continued support!
Best wishes,
Lucy
Ordered back on the 10th July a present…
Ordered back on the 10th July a present for a friend. As of today, 21st July, no sign of the goods, nor any plan to rectify. Please be careful when using, incredibly flaky service.
21 juli 2025
Review zonder uitnodiging
Antwoord van Sous Chef
Hello Raynor,
We're really sorry to hear about your experience, and we completely understand how frustrating this must have been - especially when you were ordering a gift. Unfortunately, your request got caught in our automated chat system, and for that, we sincerely apologise.
Our customer service team has now stepped in and resolved the issue for you. We truly appreciate your patience and are grateful you brought this to our attention for improvement.
If there’s anything more we can do to help make this right, please don’t hesitate to reach out.
Best wishes,
Lucy
My produce is excellent and delivery…
My produce is excellent and delivery was quick. Although, the produce was well packed, one of my products had become slightly damaged in transit. I can’t fault the customer service. They immediately replaced the item and were very helpful. I will buy from them again.
16 juli 2025
Review zonder uitnodiging
Antwoord van Sous Chef
Hello Kate,
Thank you so much for your kind review! We’re really glad to hear your order arrived quickly and that you were happy with the produce - though we’re sorry one item didn’t make it in perfect condition.
It’s great to know our customer service team was able to help quickly and make things right.
We look forward to hearing from you again!
Best wishes,
Lucy
Top quality food and service
Great products and customer service An item arrived damaged by a clearly careless courier and they replaced immediately
Have been a customer for a few years always find new things to try
15 juli 2025
Review zonder uitnodiging
Antwoord van Sous Chef
Hello Paul,
Thank you so much for your kind words and continued support! We're sorry to hear about the courier issue, but we're glad we could make it right quickly. It means a lot to us that you’ve been a loyal customer over the years - and we love hearing that you’re always discovering new things to try.
Best wishes,
Lucy
Great products and top-notch customer service
This site has such an amazing selection of products, things from around the world that would be very difficult to find anywhere else. I always use them both for stocking up on gourmet food products and for sending high-end cookware gifts. And in the rare situation when something goes awry (like recently, when a *very* delicate wine glass sent as a gift arrived broken), their customer service is, well, amazing and unparalleled in my experience. I sent an email, got a response in under two minutes, and had the replacement glass sent overnight delivery, no problem, just like that. I can't say enough good things about this wonderful site!
15 juli 2025
Review zonder uitnodiging
Antwoord van Sous Chef
Hello Jeanine,
Thank you so much for your thoughtful and generous words. We're truly grateful to be part of your go-to for special ingredients and gifts, and it means a lot that you’ve taken the time to share your experience. While we always hope everything arrives perfectly, we're glad we could quickly make things right with the wine glass. Thank you for being such a valued part of our community!
Best wishes,
Lucy
Great quality and super customer…
Great quality and super customer service
The items which arrived were absolutely super, first rate quality, reasonably priced, exactly as advertised, well boxed with no danger of breakage, and arrived earlier than expected. Tip top.
11 juli 2025
Review zonder uitnodiging
Antwoord van Sous Chef
Hello Sarah,
Thanks so much for your lovely review — we’re really glad to hear everything arrived safely and that you were happy with the quality and service. It means a lot to know the experience lived up to your expectations. Hope to see you back again soon!
Best wishes,
Lucy
Excellent company.
Absolutely delighted with my purchase! The quality of the items is brilliant, and the prices are fantastic value for money. The customer service team was incredibly helpful and friendly, which made the whole experience a pleasure. I can't recommend them enough!
12 juli 2025
Review zonder uitnodiging
Antwoord van Sous Chef
Hello John,
Thank you so much for your lovely review! We're really happy to hear you’re delighted with your purchase — and that both the quality and service hit the mark. It means a lot to the whole team to know your experience was such a positive one. We truly appreciate the recommendation and hope to welcome you back again soon!
Best wishes,
Lucy
Regularly use souschef
Regularly use souschef, always a great selection of ingredients. I recently ordered and unfortunately Evri lost my parcel. Within an a couple of hours of emailing souschef after talking with Evri they had reordered my original order with tracked DPD delivery as well to make sure it's delivered. Top service all around. Thankyou
10 juli 2025
Review zonder uitnodiging
Antwoord van Sous Chef
Hello Tom,
Thanks so much for taking the time to write this — and for being such a loyal customer. We’re really sorry your parcel was lost; that’s never what we want to happen. But we're glad we could step in quickly and get things back on track for you. It means a lot to know you felt supported — that’s exactly what we’re here for. Looking forward to sending you more delicious ingredients soon.
Best wishes,
Lucy
Order is lost in the post - I'm supposed to 'suck it up'
I placed my order, which I got an email saying was dispatched. Delivery company almost simultaneously said they are expecting it. No change for several days. Contacted Souschef who responded 48 hours later, and was told delivery company want a further 48 hours to determine if it is lost. Surely if they can't say where it is it is 'lost'??
So after 96 hours delay they say they'll send out a replacement on overnight delivery. I'm sure in that time I could order with a major on-line retailer and get it delivered.
Why should the customer be expected to 'suck it up' because of their choice of incompetent delivery partner?
Total lack of customer focus - very disappointed they were recommended by a celebrity chef at a workshop. Have to question the ethics here.
6 juli 2025
Review zonder uitnodiging
Antwoord van Sous Chef
Thank you for your feedback - we're truly sorry for the experience you've had.
While some time is occasionally needed for couriers to investigate and locate a parcel, we completely understand how frustrating it is when an order appears to be stuck with no clear update. I can see that my colleague reached out with resolution options, but we appreciate this still fell short of expectations.
I’ve tried to call you today to follow up further, to help put things right. Please don’t hesitate to get in touch if there's anything more we can do.
Sincere apologies again, and thank you for your patience.
Best wishes,
Lucy
What a lovely customer service
What a lovely customer service! I bought a set for Father's Day, and when it arrived, one of the products had leaked, and another had a ripped label. Contact customer service and in less than 5 minutes, had a response with a replacement product! I will definitely be back to buy more. It's even more comforting when you buy something and you know the team will be there to help you if something goes wrong! Can't thank them enough for making Father's Day so special!
9 juni 2025
Review zonder uitnodiging
Antwoord van Sous Chef
Hello Pamela,
Thank you so much for your kind words! We’re truly sorry your order didn’t arrive in perfect condition, but we’re so glad our team was able to make it right quickly. It means the world to us that we could help make Father's Day a little more special for you. Your support and trust mean everything — we can’t wait to welcome you back again soon!
Best wishes,
Lucy
Great customer service
Great customer service. Unfortunately our parcel went missing and Sous Chef quickly addressed the problem sending a new parcel via a different delivery service. Thank you!
21 juni 2025
Review zonder uitnodiging
Antwoord van Sous Chef
Hello Rose,
Thank you for your kind words and understanding. We're glad we could help resolve the issue quickly for you. We appreciate your patience, and your support means a lot to us.
Best wishes,
Lucy
Excellent service
Excellent service, even when things don’t go to plan, from a delivery point of view, so out of their control. DPD didn’t deliver, Sous Chef sorted, what’s not to like! I can’t fault this company! They also have amazing produce that you cannot get without a lot of internet pain! Thank you!
16 juni 2025
Review zonder uitnodiging
Antwoord van Sous Chef
Hello Christine,
Thank you so much for your kind words and understanding! We're so glad we could get things sorted quickly for you. It means a lot to hear that you value our service and our range of products - we work hard to make the hard-to-find a little easier to enjoy. Thanks again for your support!
Best wishes,
Lucy
When you want the best ingredients...
Premium ingredients and utensils selected off an easy to use website. Immediate dispatch (I received my box the next day by DPD). Very well packaged. The people behind the company inspire confidence and have an ethical attitude.
That was my first purchase and definitely won't be the last.
13 juni 2025
Review zonder uitnodiging
Antwoord van Sous Chef
Hello David,
Thank you so much for the wonderful review! We're delighted to hear your first experience with us was such a positive one - from the website and packaging to the speed of delivery. We truly appreciate your support and look forward to welcoming you back for your next order!
Best wishes,
Lucy
Excellent Customer Service (as always)
Once again, Sous Chef has delivered excellent customer service! My mother and I are coming back again to buy the French Rosemary oil (delicious with fish or meat) and other products.
6 juni 2025
Review zonder uitnodiging
Antwoord van Sous Chef
Hello Claudia,
Thank you so much for your lovely review! We're so happy to hear that you and your mother are enjoying the French Rosemary oil - it really is a special one. It’s wonderful to have you both coming back, and we’re thrilled to be part of your kitchen adventures.
Best wishes,
Lucy
Excellent service
Extremely helpful staff. Thanks Gracie. You have my confidence.
3 juni 2025
Review zonder uitnodiging
Antwoord van Sous Chef
Hello Bill,
Thank you so much for your kind words. We're really glad Gracie was able to help - we'll be sure to pass on your thanks. It means a lot to have your confidence and support.
Best wishes,
Lucy
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