Southwark Council Reviews 

Southwark council does not care about their tenants.i live on ground floor have broken window trying to get mended they do not care had emergency people could not fix so booked for someone else to attend have not contacted us.all you get told someone will contact us never.last time it took us a year

They are ripping off drivers with pathetic warning signs that are so wordy you can’t read them before you have passed them and so close to the restricted sight it’s to late and bang you get a fine (PCN). The council is not fit for purpose and should be disbanded

Southwark Council are listed on our property title as the Freeholder. Could we get them to supply a HIP? No. After 5 months, including following their official complaints process we gave up. It resulted in us having to co-fund an indemnity policy for our buyer against the council. Completely not fit for purpose at any level.

They do not care about helping British locals who were born here.

Impossible to manage council tax. They email you saying there is a notification on your account, you follow the link and can't see the notification, even after searching through the whole council tax account site. It's really stressful because the notification could be important, and I have no idea what it is.

Darren in the Homeowners team was really knowledgeable and helpful. Thanks so much

the worst council ever they do not care , i regret moving to this borough unhelpful the lot of them

Southwark Council, bulk waste 'paid for' collections are not worth paying for as they are never collected - even with the reference number attached.

They are however collected if reported as fly tipping which is bonkers and defeats the purpose of providing the service by the Council ….. Fly tipping is also collected within 24 hours whereas the paid for service needs chasing up multiple times and sits on the pavement for days and days - another demonstration of Council incompetence!

No customer service, the phone is constantly dropped when holding. None of departments speak to each other. Some of the staff do not care and can come across quite rude on the phone.

Don’t answer phones. Long response times to emails.

Service charges seem unreasonably high, increasing hugely year on year, with no clear way to challenge or get a meaningful breakdown. This includes being charged £800 per year by the council for building insurance, when the market rate is closer to £300.

Removed recycling bins serving 100s of flats, with no official statement or reason why.

Removed right for me to register visitor vehicles in my jointly owned car park (I’m a leaseholder). Oh yes, without informing me, of course…

Spent literally about six months with scaffolding outside my bedroom window while they were ‘repairing’ leaking roof, only for it to return weeks later.

Can’t log in to their crappy website most of the time to check any information. If you randomly can, the numbers on the bills they send will come up as ‘not recognised’ or similar. Try to reset your password? Email will never arrive (and no it is not in junk mail).

It all seems like a huge shambles. They keep charging me more and more, for less and less.

I know they are a large organisation - but they really don’t seem to care people are unhappy and feel they are being ripped off for overpriced, diminishing, poor services.

If I could give 0 stars I would we have not been able to use our front room in 3 months had to cancel family coming around for Christmas we are confined to our bedroom the front room has a leak and mold I just keep getting told you're get a call back and don't and when I finally do they say they can't get a hold of the contractors I've asked to speak to a supervisor but never will allow me and just going around in circles I've made a stage 1 complaint this is a joke this has been going on since 15th October and still on going it's now December

I wish I could give no stars. This council has seriously got worst in 10 years since I moved in. They are very bad at their job. 99% of Southwark is incompetent.

They recently updated the mysouthwark website with a new layout and making it harder to view your rent.

It's like they are deliberately trying to fail their tenants when they redesigned this site.

They keep making the system harder, now I understood technology a lot more than most people, being skilled in classic Web designing, php, html, java coding.

But whoever made the website for Southwark is an amateur and they don't know people or how hard it can be for them. Especially those who are elderly and got a disability. Southwark has very high reputation for discriminating those people.

If I struggle to use this site, I can garuntee lots of others will so.

Because of this poor website design. I have to "deliberately" put myself in arrears just to get a regular rent reminder from these clowns.

Absolutely disgusting service I have been without heating for ages and twice the repairs team have made appointments to where I have to take the days off work for them not to come and to top it off waste nearly 2 hours of my life on bloody hold !!!!!
Before even speaking to a HUMAN !

The company won't get better it will only get worse
It will continue robbing the honest working I am black taxi cab driver I entered the school restriction time by just over 2 minutes received a penalty charge notice applied and got rejected.
Yet the council's doesn’t consider the streets are being littered with dumt cycles unwanted vehicles and dog shit
Of course gain revenue when they issue P.C.N BUT THEY USE MANPOWER TO CLEAR GARBAGE

I parked on a single yellow and they fined me. I tried to challenge on their website and it sends you straight to the payment page.

Very bad service! Just money grabbing b*****s

They don’t care about their residents. Very rude on the phone. And the properties are not fit for housing.

An example of everything that is wrong with society - via a service which we pay for, then get penalised by them. I'd rather be lobotomised than deal with them.

Urgent repairs 6 months pending - bedroom window doesn't close, kitchen window doesn't open. No end in sight, despite chasing several times a week

I’ve had to call the police SEVERAL TIMES on a neighbour that lives at 16 LINGFIELD HOUSE , SE1 0RW as they are constantly pounding on the walls, tapping, dragging furniture around at all hours of the night and generally won’t let me rest by CONSTANTLY making noise. This situation is making me ill yet Southwark are receiving to take action against neighbour when I have provided VIDEO evidence of the neighbour purposely dropping hard objects onto their wood floor. Furthermore, the flat has 0 soundproofing which makes living here a living hell. It’s ridiculous that people are being made to pay rent/services charges for such poor living standards & 0 support from Southwark staff when serious issues arise.