Fabulous independent store with excellent service - I bought some gardening gifts online and they arrived quickly, in perfect condition and had been packaged with the care and attention to detail that... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Poor customer relations to resolve problems. No attempt to call or email Instead they just ask for money for products that never arrive. Nearly £30 spent to receive nothing. Then when asking for help... Toon meer
Bedrijf heeft geantwoord
I love this shop, owner and staff are always helpful and friendly and the produce and products are good quality. I tried the Mediterranean soup kit, good quality ingredients and it made 4 good hear... Toon meer
Great little shop, very clean and organised. Run by a lovely young couple who are both friendly and helpful. Generally reasonably priced and good products. So far I have tried the skincare, reusable... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are a zero waste shop based in Weymouth, Dorset. We sell ethical and sustainable homewares, refills and products for a zero waste lifestyle. Planet friendly items for home and garden, vegan beauty, skin and hair products. Order online for UK delivery. In store we have an extensive range of dried organic and non-organic foods, fresh fruit and vegetables, plant milks and much more!
Contactgegevens
29 St Thomas Street, DT48HP , Weymouth, Verenigd Koninkrijk
- hello@southwestcoast.co.uk
- southwestcoast.co.uk
4,0
Goed
324 reviews
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Antwoord van SW COAST REFILLS
Thank you for taking the time to review our small business & thank you for shopping independently with us! ✨
Fantastic quality veg box
Fantastic quality christmas veggie box. Made our Xmas lunch very special with organic veggies. Always support local businesses. Thankyou
23 december 2025
Antwoord van SW COAST REFILLS
Thank you for taking the time to review our small business & thank you for shopping independently with us! ✨
Another fab fresh Christmas veg box
Another fab fresh Christmas veg box. Lovely veg, great quality, great taste and plenty of it. Great delivery service too. Thank you
23 december 2025
Antwoord van SW COAST REFILLS
Thank you for taking the time to review our small business & thank you for shopping independently with us! ✨
Great service and products!
23 december 2025
Antwoord van SW COAST REFILLS
Thank you for taking the time to review our small business & thank you for shopping independently with us! ✨
Disappointing Customer Service Throughout
I contacted SW Coast within minutes of placing my order to correct a delivery address error. Despite multiple emails, website messages, and phone calls (with voicemails left as instructed), no action was taken before dispatch.
The courier later marked the delivery as attempted when no attempt was made and diverted the parcel to a pickup shop 3 miles from my home, which I had to collect myself — a round trip of just under two hours.
The seller advised that redelivery would be arranged, but this never happened. The item was a Christmas gift, and due to the delays and inconvenience, it is now unlikely to reach the recipient before Christmas.
While I eventually obtained the item, this was only by resolving the issue myself. Communication and customer service fell well below expectations
12 december 2025
Antwoord van SW COAST REFILLS
Craig as per our numerous emails, you missed your delivery, despite being provided with full tracking information for your parcel, and given every opportunity to redirect your parcel in the event of being unable to receive it. You are provided opportunity to designate a safe place prior to delivery, and redirect to your nearest parcel shop. You selected DPD next day service meaning your parcel was despatched by our team, out of our operational office hours. You unfortunately stipulated a wrong address, to which delivery was attempted. We contacted DPD on your behalf to rearrange delivery as you requested. Your DPD parcel shop was 3 miles away which was inconvenient for you. You selected DPD service from multiple delivery options and courier services we have on offer at checkout. Again this was your choice. You chose to collect from your nearest parcel shop, which was inconvenient for you. You have been offered a refund in full . Again this is your decision to keep your order.
Antwoord van SW COAST REFILLS
Thank you for taking the time to review our small business & thank you for shopping independently with us! ✨
Love the SW coast veg box
Love the SW coast veg box, very tasty, highly recommend, feels good to support local farmers.
15 oktober 2025
Always a great place to shop
4 oktober 2025
My favourite local shop
What's not to love about this little Aladins Cave, of ethically sourced, locally sourced and natural produce, from fruit and veg, dry store, to natural refill toiletries and cleaning products, amongst many many other things. This little independent shop in the heart of Weymouth is my go to for my groceries,and love I am making a greener footprint by reducing my plastic use by about 70%.
If they haven't got what you are looking for, just ask, if they can source it for you they will.
12 september 2025
Happy customer
Delivery was perfect. The produce is really nice..i just feel the duck eggs are a bit expensive.
25 september 2025
Antwoord van SW COAST REFILLS
Thank you for taking the time to leave a review. When online orders are placed, all our prices are clearly displayed.
I messaged them regarding delivery…
I messaged them regarding delivery date. They replied quickly and explained my options. I opted for next day delivery and it arrived next day!
11 september 2025
Ethical shopping
SW Coast Refills are a local retailer with an ethical focus.
They go above and beyond to meet the shopping needs of the client.
21 augustus 2025
Fresh fruit and veg delivered to the…
Fresh fruit and veg delivered to the door by a local, fiendly and sustainable company
7 augustus 2025
Only 4 months left on best before date!
28 mei 2025
Antwoord van SW COAST REFILLS
It’s a stock cube. Which as you well know has been discontinued by supplier and is out of stock pretty much everywhere. 5 Months as per the Best Before which has been confirmed as October 2025 is not unreasonable. As per our email to you, if you are unhappy with your item(s), may I suggest getting back in touch with our team, and arranging to return and refund your items as per our terms and conditions. Thank you for the lovely review.
Great
Great, fast response when they didn't have enough in stock for my order. Just an almost immediate refund.
10 maart 2025
Antwoord van SW COAST REFILLS
Thank you for taking the time to review our small business, and for shopping independently with us! Sorry we couldn’t fulfil your order in this instance, but we really appreciate the review of your experience✨
Excellent service and product
I purchased a bottle of Dorset Naga hot chilli oil, which unfortunately was lost by the couriers. SW Coast Refills were very responsive and immediately sent off a a replacement. The product is excellent - extremely hot, just as promised!
3 februari 2025
Antwoord van SW COAST REFILLS
Thank you for taking the time to review our small business, and for shopping independently with us! ✨
The staff were really friendly
The staff were really friendly, and helped sort out things out straight away when Evri lost the delivery, so I reallly appreciate the effort they put in.
How it took Evri 8 days to delivery the package I do not know. Seriously, it would have taken half the time to deliver 200 years ago by stagecoach.
13 februari 2025
Antwoord van SW COAST REFILLS
Thank you for taking the time to review our small business, and for shopping independently with us! Also thank you for acknowledging the issue with our chosen courier, we are reviewing our courier service on a month by month basis and your feedback is valued✨
Great, fresh vegetables
As always, the veg is lovely and fresh.
My only tiny grumble is I would of preferred slightly bigger jacket potatoes, but that's it.
I really like the nut roast, they're hard to find!
I add some chestnut purée to mine. You could add loads of stuff, and it's just as good on its own.
7 februari 2025
Antwoord van SW COAST REFILLS
Thank you for taking the time to review our small business, and for shopping independently with us! ✨
Another delivery of fresh fruit and…
Another delivery of fresh fruit and veg, lovely tasty produce….blood oranges are fabulous…thank you 🤩
31 januari 2025
Antwoord van SW COAST REFILLS
Thank you Anne for taking the time to review our small business, and for shopping independently with us! ✨
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