Spark Angels - iPhone Repair Specialists Reviews 

86
•
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Brilliant service- problem with a dropped iPhone sorted whilst i waited with a new gell screen protector fitted

Beoordeeld met 5 van de 5 sterren

I've used Spark Angels a few times before and they are never less than super-friendly, helpful with good advice, and highly professional. Always been highly satisfied with their service and wouldn't g... Toon meer

Beoordeeld met 5 van de 5 sterren

MacBook key had broken off. Possibly needed whole keyboard replaced due to the way MacBooks are constructed. Was fully told all of the possible options and prices when I dropped the MacBook off. Other... Toon meer

Beoordeeld met 5 van de 5 sterren

As a time served electronics technician, but not in the computer world, I am more than satisfied that the price paid for the quick service and repair of my wife's ipad, which required a new battery an... Toon meer

Bedrijfsgegevens

  1. Mobiele telefoon reparatiewinkel
  2. ook in
  3. Computerreparatie
  4. Elektronica reparatieservice
  5. Mobiele telefoonaccessoire winkel

Geschreven door het bedrijf

iPhone Angels - iPhone, iPad & iPod Touch Repairs Fast in Kettering & Wellingborough, Northants and nationally via our website mail in order system. — We now repair Samsung, Huawei, One Plus etc. MacBooks, iMacs, Laptops and Computers too!


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

86 reviews

5 sterren
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1 ster

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4,7

Alle reviews

(86)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Great company, does exactly what they say without fuss.

The second time I have used this service, great communications laying out clear lines and I always know what’s going on.
No issues what so ever.

3 oktober 2022
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Antwoord van Spark Angels - iPhone Repair Specialists

Hi Martyn, thank you so so much for taking the time to leave us such a lovely review. People only tend to take the time when they have something negative to shout about so we are even more grateful when our customers share their positive experiences. What makes it even more pleasurable on our side is dealing which such a lovely person like you and being able to help your tech :) Thank you for your loyalty too and have a great week!

Beoordeeld met 5 van de 5 sterren

Absolutely fantastic service

Absolutely fantastic service - 10/10. I booked my ipad repair on Tuesday, collected on Wednesday and returned on Friday fully repaired. Excellent communication and service from start to finish. I will definitely recommend and use again.

21 juni 2022
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Antwoord van Spark Angels - iPhone Repair Specialists

Hi Jason, thank you so so so much for this lovely review! I will pass this on to the team and they will be thrilled, as am I! It was a pleasure to assist you and your iPad :) To coin a phrase from the 80's "I love it when a plan comes together!"

Beoordeeld met 5 van de 5 sterren

Very professional & awesome service

Very professional & awesome service. My iPad is now back to life. Highly recommended.

16 juni 2022
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Antwoord van Spark Angels - iPhone Repair Specialists

Thank you so so much for taking the time to leave such a lovely review! It was a pleasure to help you and your iPad :)

Beoordeeld met 1 van de 5 sterren

Extremely poor service

Extremely poor service, was told to get call back 3 times and never been called. Placed online order over 2 weeks ago and this order still has not been fulfilled. After calling store more than 10 times still have not received the order complete. Each time poor excuse like system isn’t working or I don’t know the password to log in. The manager will call you this hasn’t happened. I won’t be using them again and if it’s not resolved I will want a full refund as this is Shocking service! Avoid using at all costs.

2 juni 2022
Review zonder uitnodiging
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Antwoord van Spark Angels - iPhone Repair Specialists

This is indeed deserved on our part, sadly. Antony placed a network unlock via our website and did everything correctly, however we did drop the ball on his order with very poor communication. We have indeed been caught in the middle our our unlock supplier changing their website and portal so the initial unlock that we processed that should have taken 72 hours maximum, hung there for days and we chased it when the time was up and was given excuses. I did personally message Antony through our website about the delay but it seems that he didn't get it and we should have called him. When we were finally given access then we had to reprocess the unlock and it is now underway. We will reach out to Antony with the completed unlock and instructions on how to action it and we will also give him a full refund too as our service and communication was unacceptable.
Please do not avoid at all costs, if our unlock service that we use was working properly and not changing over (we weren't made away) then this would have gone smoothly and on time, we let Antony down and will recompense with a full refund and the product that he purchased but this isn't our usual service, neither is it what we set out to accomplish, however we will learn from it and improve as always.
The Spark Angels.

Beoordeeld met 5 van de 5 sterren

Always efficient

Always efficient, nice and friendly there.
They go the extra kilometer!
Excellent value for their extensive knowledge.
Thank you!

30 mei 2022
Review zonder uitnodiging
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Antwoord van Spark Angels - iPhone Repair Specialists

Thank you so so much for leaving such a lovely review! I will forward this to the team and it makes them mega proud to read that their hard work is so appreciated!
Having loyal customers like yourself really does make our life easier and it is always a pleasure to see you!

Beoordeeld met 4 van de 5 sterren

Excellent service and todate effective…

Excellent service and todate effective repair, only downside was paying £15 for pickup by carrier thinking that would speed the whole process up. Should have sent package myself.

26 april 2022
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Antwoord van Spark Angels - iPhone Repair Specialists

Hi Susan and Malcolm, thank you so much for choosing The Spark Angels and taking the time to leave a lovely review and we will take that courier feedback on board too, it doesn't seem to be streamlining our service as much as we had hoped and convenience for you is what we aim for so we will review this asap and act accordingly.

Beoordeeld met 5 van de 5 sterren

Buying my new phone

Excellent throughout when buying a used phone. A superb company who explained everything I needed to know , nothing was too much trouble. Polite helpful and priced really well.

4 maart 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service

I’ve used Spark Angels a couple of times now, most recently for a new screen and LCD display. Service was superb, had my phone all sorted ready to collect on time. Definitely recommend

24 januari 2022
Beoordeeld met 5 van de 5 sterren

Truly Excellent Service

I dropped my IPhone X two days after receiving it, breaking the back glass and camera lens. Nobody local would make the repairs and a quick look online said the work was not consumer possible.
After searching online I decided to send the phone to Spark Angels. I had big reservations about sending the phone, but I needn't have worried.
I cannot express enough my thanks to the staff at Spark Angels. The ordering process, subsequent online /telephone communication, door to door courier service and repair was excellent. Nothing was too much trouble and the final price for the work done was extremely good value. I sent my phone on the Monday and it was returned by Midday on the Wednesday. They even repaired the smashed back and returned it looking like new, which many had told me was not feasible. As you would guess, I highly recommend Spark Angels and will definitely use again if required.

20 januari 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

So glad I chose them again.

So glad I chose them again.
I phoned this morning , had a chat, and made a same day appointment for disaster of sudden block disappearance of ALL inbox emails from my ipad.
Greeted cheerfully on entry, couple of minutes wait for my technician to come out.
The same young man I had explained my problem to earlier, was able to track down my lost emails, show me how to retrieve them and return them to my inbox.
He was very kind and professional to a ‘seriously devices challenged’ more mature lady.
Then, he declined to take a payment for the service.
(I am a returning customer).
Well Done Spark Angels. Another very happy customer.

22 november 2021
Review zonder uitnodiging
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Antwoord van Spark Angels - iPhone Repair Specialists

Wow! What can we say? What a beautiful review left from a wonderful person and it was an absolute pleasure to help you! I will pass this on to the team as they love to hear feedback and it makes what we do day in and day out all that more pleasurable! :)

Beoordeeld met 5 van de 5 sterren

They really are angels

They really are angels, I used these guys when they were the IPhone Angels when they repaired the screen on my iPhone 3. Two weeks ago I needed to repair my wife’s iPhone 7 Plus. Sky Mobile abandoned their legal obligation to repair the phone. Apple quoted between £200 and £300 to even look at it. I turned to the angels who examined it and repaired the motherboard for £75. I would not go anywhere else for repairs and will look at their refurbished phones in a couple of years. Thanks guys my wife is delighted.

29 juni 2021
Review zonder uitnodiging
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Antwoord van Spark Angels - iPhone Repair Specialists

Hi Bob, thank you so so much for choosing The Spark Angels but also for taking the time to leave such a lovely review, we really do appreciate it so much. It was a pleasure to help and it glad that your wife is delighted with the repair!

Beoordeeld met 3 van de 5 sterren

Poor communication for courier collection

After ordering an item to be collected by a courier (DPD), I was told I would be informed with full details on the day (including specific timing of this).

However, on the day, I had no emails or phone messages from DPD. I even checked my phone as I was heading out the house for half an hour - this also had no news.

I assumed they must have got the days wrong; however, when I got back, I found notification from DPD saying I'd missed the pickup.

They offered me a refund for the product; however refused to return the £15 P&P (despite the failure of the collection being their mistake, not mine).

20 mei 2021
Review zonder uitnodiging
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Antwoord van Spark Angels - iPhone Repair Specialists

This review was relatively predictable sadly, and it could have been worse with regards to 3 review stars but the saddest part was that this gentleman didn't get to sample our services first hand as I am sure that this set back would have been overshadowed.

The back story is that we organised the DPD collection from the customer as he was not local to us and we advised that they get in touch usually via text or email to state an AM or PM pickup and we were told that he was in all day so it didn't matter. We organised the pickup and told the customer but it looks like DPD did not get in touch, as it happens they still met their obligation but without communication so for the 30 minutes that the customer left his house, the pickup came and went.

This was out of our hands and we get charged £15 no matter if the pickup is successful or not, as he decided to get the repair accomplished locally after this then we obviously refunded for the repair but had to charge the £15 for the pickup as it happened as we expected that it would.

An unfortunate situation that was out of our hands, had the customer decided to retry then perhaps we would have waived the second pickup, we will never know.

We have to charge for this as pickups are difficult as you can guarantee that when the customer leaves the house, even for a short time, this is when the courier will arrive and we cannot throw money away when we cannot control the situation.

Beoordeeld met 5 van de 5 sterren

Second time I’ve used Spark Angels - excellent again!

I have just got back from Spark Angels Wellingborough who, once again, have replaced my broken iPhone screen. They gave such a great service last time that I didn’t hesitate to drive straight to them when I dropped my phone again.
Fast, efficient, friendly and at a fair price.
I would recommend this company.

28 juni 2019
Review zonder uitnodiging

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