Sperry Reviews 87

What can I say........Posted a review on Sperry's web site and it never appeared. who would deal with a company that wont post the negative comments! Ordered size 11 and received size 12, did not get order confirmation as it went to my junk folder. Called and explained to be told i'd ordered size 12 which I know I definitely didn't as i've never ordered 12 before, i've always been 11. They would not accept that they got it wrong. I asked for a manager to call back, never got a call. SHOCKING CUSTOMER SEVICE - THINK TWICE BEFORE PLACING AN ORDER. I am returning the item at my own expense and will shop elsewhere with a company that has customer service at the core of its culture. Order was for an upcoming holiday so if I liked the product I was going to order 3 additional pairs for the rest of my family. LOOK ELSEWHERE, OTHER COMPANIES MAKE SHOES.

High quality shoes and best customer service, don't understand that rating. Have had 3-4 pair over a decade , out lased all other shoes. Any problems just contact them.

I have been wearing Sperry Navy Blue Boat Shoes since I found them in 1977 when I moved to Bermuda, just about everyone wore them there. They were almost indestructible and seemed to last forever always looking better for age. Alas I have noticed the quality go down and the price going up over the years, which brings me to my latest pair, had a hard time finding the original Navy Blue, the only color they should be in my opinion! I purchased them and wore them maybe six times and the stitching started to pull through the sole on one shoe. I was told to fill out a refund and advised to order another pair being supplied with a voucher code which covered the cost, the problem was every color but no Navy Blue. Very disappointed I eventually will receive my money back. I write this for two reasons I have read of the same problem with other buyers of this shoe, which now makes me reluctant to buy Sperry shoes (is someone scrutinizing quality control) and one would think they should have plenty of the original Navy Blue in stock.

I have been wearing sperry boat shoes for decades and love them however i just received a pair made of seacycle which is made of recycled plastic….. not leather. They are not very forthcoming about the new material. It is like wrapping your foot in plastic wrap. Super hot and sweaty!!! I will never buy another sperry product.

I love this company, but one of the pairs of shoes came too narrow. I live in Europe and it was quite a hassle to ship them from the US but it was worth it. Looking forward to the spring collection. Hooray!

I realized after I purchased my boat shoes that they were made in China. I looked and never saw that on the website. After some review I learned most shoes are made in China but for a small fee of 300% more or less depending on the shoe can are made in USA. I hope this is not deliberate. I want too buy USA made.

I ordered a pair of Sperry boat shoes, I received them in 4 days. I ordered a half size larger and wider than my usual size. They were narrow, really narrow which was too bad because they looked very well made.

bought shoes for a gift, was given the wrong size. since they were bought from an sperry outlet, sperry cant help me at all. very rude and unprofessional

I've bought a pair of flip flops from Sperry to use on the yachts that I captain because I always had in mind the quality and the boating friendly they are. After 3 days I found out that they were fading the brown, it was painted for my surprise. Terrible quality.

Can't even change the shipping address before the items ship! Never encounter something like this. I had the incorrect address, my parent's address, and it's in another state! The first rep from sperry told me to call Fedex and have my package be hold somewhere near me. Called Fedex and fedex said only shipper can make changes. The second rep from sperry told me to provide him/her Fedex onsite near me and I provided walgreen address. Said Fedex will send me confirmation. Receive nothing! I check constantly and my Fedex was farther and farther away. 3rd rep told me fedex will update the info once they have it at the onsite location, receive no update again! Finally, the item is about to be delivered and the 4th rep told me she is gonna call and see if she can stop the delivery and if not she'll email me. Again, no update!!! Imagine if it's a stranger's house. She said they cannot change the pickup location if it's in another state, then why did the previous Rep told me otherwise? Apprently, they're clueless! Finally I completed a return form and guess what? My sis said the label won't scan!! I don't want them to receive any of my hard earned money. Too bad they deducted $5 for shipping. We'll see if I receive my refund or not. Actually, let's see if I can even successfully return the package! I will not recommend their services to anyone.

Will not buy Sperry shoes again.
Not talking out my rear either.
Warranty issue.
Shoes are..27 days old....stitching is unraveling. Took the shoes back...receipt in hand....store rep says....you have to call Sperry and get permission to return the shoes..stores don't Warranty apparently. Sperry does. Then you submit photos, receipt.
Big inconvenience. Then you're waiting 2 or 3 weeks for the replacements to arrive.

Ordered shoes from sperry as I always buy these shoes. Never used this sight before and didn’t realise that shoe size was USA size. So I had to return them. I was going to return for larger size but was told that I had to pay £10 for return shipping. I sent back but will not order replacement due to shipping costs and slow delivery. And I won’t be ordering anything else from this company.

Husband purchased me a pair of duck boots for Christmas. I greatly dislike the boots. They won’t allow the return because he purchased on 11/11/22 and NOT after 11/21/22. The Canadian site allows returns for holiday purchases AFTER 10/15/22. Guess it pays to be Canadian as they screw the Americans. Hate the boots and will never wear and now stuck with them. WILL NEVER BUY SPERRY OR TELL ANYONE ELSE TO EITHER

Order hasn't shipped but can't cancel it because it has been "batched". Advised that it is a $5 return fee to return the shoe so If you change your mind (after reading the nightmare reviews about their service and products) you are apparently locked in. I can guarantee I will not do business with this company again after this experience.

I have worn a size 9 for my entire adult life.Sperry shoes are not accurate with size.I have to return two pair of shoes.

Very very unreliable scammers !! Absolutely far below standard, better to say total failure; did not receive my ordered shoes after two months. And lost 73,- !!! They promised to refund 50 %, but even that did not happen. Unvelievable, poor show. Extremely bad company !

This company is a total failure. I made an online order to be delivered in 5 working days. After 10 days the package has not arrived yet. Called the customer service, rings forever. Emailed the company, they have given me the phone number of the courier and asked me to get in touch with the courier directly.
Won't ever buy from this company.

Everything Sperry says is untrue. You cannot expect your order to be processed within 24-48 hours. You cannot expect to receive your item within a reasonable amount of time or at all, but you CAN expect customer service to tell you that they’re processing it and they can’t cancel but they’ll wave the return fee. You shouldn’t expect a smooth transaction or customer service to resolve your issue. You should expect a transaction hold & no items.

I placed an order 1 day ago. Tody, I called their customer srvice number because I wanted to change the color I ordered. Was told they couldn't do that. Was told to simply return shoes when they arrive and place a new order with the color I wanted. I didn't want to go to all that trouble and effort so asked to cancel my order. After a lengthy on hold, was told they had contacted warehouse to cancel order but couldn't guarantee it would be cancelled. They will let me know. And I thought I was calling CUSTOMER SERVICE. Will now have to go to effort of calling my credit card company to cancel.

I recently purchased a pair of deck shoes during a flash sale. I went to the page Sperry sent to me on my email, chose a pair that was on that page, entered the required code only to find out that they were not included in the sale after being charged full price. Even though they were on the page. I went through the time and effort to canceled the sale and received a full refund. Either their web master screwed up or they deceptively offered the sale. I like Sperry shoes but will not be buying them ever again, your deception was not appreciated and wasted my time. You lost a good customer. There are other companies that sale shoes and they will get my business.