lost my mail, overcharged me well over contractual fees, emails asking for updates/refunds (to which they had agreed) went ignored
They are so absurdly bad I can't believe they still exist. I use their service in both the US and Canada. Contractually, they were supposed to charge me in CAD (as they say they do with “hundreds of other customers”).They charged me in USD instead of CAD (charging me 50usd instead of 50cad for the monthly fee, for example). They apologized and refunded me the difference for the first 3 months, then completely neglected to fix the issue. They then continued to charge me in USD rather than CAD. I sent dozens of emails to them over several months. The mailroom would say they were forwarding them and that there's nothing they could do. Their response was to shrug and suggest I cancel and go elsewhere... And then, **No one ever got back to me to refund the months we were well overcharged**. They started to completely ignore all our emails and bids for updates over months.
They lost my mail (a tax form). We've proof that they neglected to tell us of some important letters that arrived (the one function they are meant to serve).
That it's a scam and a total waste of money. I'm infuriated that they can get away with this and that essentially, they've cheated me and I can do nothing about it.
I've used 5 virtual office services, some in London, UK in my years working and for my business. I've NEVER had such an appalling experience or been met with such unapologetic unprofessionalism.
What's really bad form is instead of fixing any issues, they said they'd get back to me to refund me the amount they were overcharging, then ignored me entirely thereafter.
I am the manager of the company, not the director, and have had all the correspondence with them.
They are such a joke, and so unprofessional they are practically a scam.
They *seemed* legitimate. They are not.