Spinefit Reviews 

So far, my experience with Spinefit’s customer support has been positive. The team was polite and responsive when I reached out about the issue, and they explained the replacement process clearly.

The replacement has already been arranged, and I appreciate that the process was initiated without much difficulty. However, I am still currently waiting to receive the replacement item. I’m hoping it will arrive soon, and I would appreciate any updates regarding the shipping

I liked the product concept and design, and it seemed supportive and well-made. I’m looking forward to receiving the replacement so I can fully evaluate its performance. I’m hopeful that the new item will meet my expectations.

The item was received quickly and well packaged. Unfirtunately, I ordered the wrong size but when I reached out to the company forcassistance they were willing and able. The company was great, they offered me a replacement with no hassles or hoops to jump through. I would definitely recommend this company to all of mt friends and family.

I ordered my spinefit product because I seen the ads on Facebook. I was curious to ordered 1 for myself because my lower back hurts and need it for work. Once I received my spinefit product, I noticed i ordered the wrong size. I also noticed how well the material is made, its built to last a long time. Even though I was not able to wear it yet, customer service was able to help me right away 100% with my replacement. I cant wait till I start wearing my spinefit to work. Im already happy with the alchem.

I recently ordered a SpineFit brace but realised after it arrived that I'd picked the wrong (smaller) size. I reached out to their support team, and they were incredibly responsive and understanding. Without any hassle or extra cost, they sent me a replacement in the correct size completely free of charge!

The brace itself feels well-made and provides solid support for my back/posture. But honestly, it's the excellent customer support that really stands out – quick replies, genuine help, and a no-questions-asked approach to making things right.

Highly recommend Spinefit London if you're looking for quality back support and a company that actually cares about its customers. 5 stars all the way!

Excellent customer support and professional service

I recently contacted SpineFit regarding a sizing issue, and I was very impressed with their customer support.

They responded quickly, were kind and professional, and offered me a very helpful solution for the exchange. The process was clear and easy to follow, which gave me confidence in the company.

It’s reassuring to see a business that truly cares about customer satisfaction. I appreciate their support and attention, and I look forward to receiving the new size.

Thank you to the SpineFit team for the great service!

I had a great experience with SpineFit customer service! I ordered the wrong size and how they handled the exchange was spot on. They were quick to respond with a solution, told me to keep or gift the original order to someone, and didn’t charge me for the replacement. Magic!
The item itself was well made…I guess I thought I was skinnier than I really am.
Cheers!

Spinefit quickly responded to my request to exchange the product for a different size. Customer service has been responsive and helpful, and I look forward to receiving the product.

Although my purchase didn't fit me they quickly assisted me with getting it replaced with the proper size. I greatly appreciate how understanding they were and how eager they were to resolve my problem. Great customer service.

It has great customer service and answers emails promptly when requested for a size exchange.

Customer service was very helpful. My order came and it didn’t fit. They made sure to help me with getting a new size.

*Please don't buy* the quality of the item was extremely poor, I asked for a refund within the allocated return time. The company are very slow at responding, eventually when they did they said I was out of time to return the item due to their delay. They have refused any further correspondence, or to provide a return address and phone number (which is not listed on their website). Extremely poor customer service. Clearly lots of fake reviews on Trust Pilot! Fighting for a refund still months later.

Product arrived within a few weeks and looks and feels good quality, it also helps my hypermobile hips. Customer service was excellent, I emailed them as it was slightly too small and they are helping me to correct this

I really want to thank the costumer service for helping me to solve my situation, you guys are amazing, and thanks to Spnefit for making this product with effort to help a lot of people fixing their daily life activities easier thank you.

My first brace didn’t fit me, it was too small. I called customer support and they great to help me. They will send me a new brace that is a large. Great support. I’m very happy.

Fast response when I had problems and they have helped with great exchange

The customer service was very helpful. They helped me with my sizing issues and is sending me a replacement. Looking forward to receiving it and finally get to use this product the way it should be used.

I had a great experience with SpineFit. I ordered 2 belts and one of them was a bi too small due to my error in measuring, so
I reached out to them and they agreed to provide me with a larger replacement at no cost to me at all. Great customer service.

They swiftly responded to my inquiry about getting a new size and we're extremely helpful! I love the product and am extremely satisfied to be able to continue using it!

I discovered that I purchased a size that was too small and spine fit was quick to resolve. They answered my inquiry via email in a matter of days and they asked pertinent questions to come to a resolution fast.

Spinefit did a great job supporting me with figuring out the right size for me. I needed assistance and they helped when I needed it.