NO SIMPLE PROCESS ON THE PLATFORM AND VERY LITTLE OVERSIGHT, A CLEAR ESCALATION GOT ME $$$ OUT OF THAT SCHEME, CHECK PICTURE FOR WHO HELPED
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
There is Contact Us link on their website (no telephone number) but if you fill this out you are wasting your time. GSD simply cannot be bothered to respond and clearly do not value their unfortunate... Toon meer
My item has been sitting for a couple of weeks now, which was ordered and posted last December (ON874666464GB). It was already in Croydon, just a couple of minutes from my place and until now it has n... Toon meer
Two packages were sent from abroad to London. One had the wrong postcode on it, so was sent to Birmingham and stayed in Royal Mails vortex for a week (not their fault) The other was printed on... Toon meer
Bedrijfsgegevens
- E-commerceplatform
- Koerier- en bezorgdienst
- Koeriersbedrijf
- Bezorgdienst
- E-commerceservice
- Logistieke dienstverlening
Geschreven door het bedrijf
Spring GDS is the cross-border solutions arm of PostNL, one of the world’s most significant post and parcel providers. As an autonomous broker, we handle international deliveries and returns across the most reliable postal and commercial networks. We provide the best final mile experience available by working with local home delivery specialists. We are present in 16 countries, spanning three continents, and deliver more than 1.1m items a day to over 190 countries. By using our expertise in creative ways, we offer smart solutions for international deliveries and returns with one simple multi-carrier integration. Shipping CO2 Neutral We offset our carbon footprint by purchasing certified carbon credits and invest in climate protection projects that are proven to reduce atmospheric CO2. By doing so, the 'scales are balanced', and our impact compensated.
Contactgegevens
Unit 9 Trident Way, International Trading Estate, Southall, UB2 5LF, Middlesex, Verenigd Koninkrijk
- 0208 574 1414
- marketing.uk@spring-gds.com
- spring-gds.com/uk
1,5
Zeer slecht
37 reviews
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Working with Spring GDS for 8 years - That says a lot
Working with Spring GDS for 8 years. It has been a great business partner and a pleasure to work with. Excellent support & communication team including manager(s). Services with full tracking and good delivery speed timings to all Europe & Worldwide from UK, and also shipping from our EU warehouse to anywhere including to the UK recently.
23 september 2022
Review zonder uitnodiging
Antwoord van Spring Global Delivery Solutions UK
Thank you for your review and the trust you have placed in Spring as a long-term business partner. We appreciate the feedback and input you have often provided to help review and improve our services.
Antwoord van Spring Global Delivery Solutions UK
Thank you, Penelope. We value your positive review.
Feedback is always appreciated, and it is great to know you are happy with our service.
EU Solutions
Good Afternoon
Excellent levels of service, and very thorough information to help one of my clients ship their B2C to EU. The product Spring has available meets all the objectives, and offers excellent final mile experience.
30 mei 2022
Antwoord van Spring Global Delivery Solutions UK
Thank you very much for your 5* review!
We are delighted that you are happy with the service levels we provide and the shipping solutions that you and your customer are currently utilising with Spring. Customer satisfaction is key to our business, and we appreciate having this validated!
Best wishes
Ed Raynard
Great service overall
We started using Spring Global in December 2021, we had some teething problems but managed to get them resolved through our account manager who is very helpful and responsive.
The good thing about using Spring Global is that, when things go wrong to a particular destination they have abilities to change the line to a different service provider with little effort which is good option to have.
Overall we are a happy customer.
9 mei 2022
Antwoord van Spring Global Delivery Solutions UK
Thank you very much for your feedback and 5* review.
Despite the initial issues you experienced we are delighted you are satisfied with our services, your account manager, and in particular our ability to rectify problems as they arise. That is great to hear!
Great price and speed
Having used royal mail for years, we were hesitant to move to a new courier however spring have delivered our parcels in record speeds and with great tracking indicators. Dean and his team have been on hand whenever we needed and i couldn't be happier.
4 mei 2022
Antwoord van Spring Global Delivery Solutions UK
Thank you very much for your 5* review!
It is great to hear that the services we provide have exceeded your expectations. In particular the transit times and tracking, and of course Dean and the team!
Best wishes
Spring GDS UK
Antwoord van Spring Global Delivery Solutions UK
Dear Parul
Thank you very much for your 5* review. We are delighted that as a valued customer you are happy with the services we provide.
Regards
Spring GDS UK
Antwoord van Spring Global Delivery Solutions UK
Thank you very much for your 5* review and for recommending Spring UK.
Our team strives to provide a great service and it is fantastic to hear we are doing just that!
Great company to work with
Great company to work with, prompt response and action always.
22 september 2021
Antwoord van Spring Global Delivery Solutions UK
Thank you very much for your 5* review. We are so happy you are satisficed with our services and are looking forward to continue working with you in the future.
Better than most providers
Better than most providers, especially customer service ways. Special thanks to Mark Coleman!
21 september 2021
Antwoord van Spring Global Delivery Solutions UK
Thank you very much for your 5* review - the customer service team & Mark strive to provide a great service and I have passed on your feedback!
Great
This company provides incredible service from good customer service to its prices. Recommend it for any businesses that require a courier to ship their products.
20 september 2021
Review zonder uitnodiging
Antwoord van Spring Global Delivery Solutions UK
Dear Surbir
Thank you very much for your 5* review and for recommending Spring for its pricing and service.
Our team strives to provide a great service for all our customers and your feedback is greatly appreciated!
Kind regards
Spring GDS UK
Thank you for great service
Thank you for great service. I highly recommend Spring for e-commerce delivery solutions. I also appreciate Mark for his efforts.
15 september 2021
Antwoord van Spring Global Delivery Solutions UK
Thank you very much for your 5* review and for recommending Spring UK.
It is great to hear that you are so happy with the services we provided and in
particular with Mark!
Best wishes
Spring GDS UK
Reliable Service
We have been shipping all our e-commerce international shipments with Spring Global for a couple of years now, as well as some of our UK shipments. They provide a good reliable service at competitive prices. Any queries are dealt with promptly by Customer Services or our account manager.
14 september 2021
Antwoord van Spring Global Delivery Solutions UK
Dear Anne
Thank you very much for your 5* review and your continued business. It is great to hear that you are satisfied with the support we provide by our customer services team and account manager. We pride ourselves on the support we provide and is always good to get this validated by our customers!
Best wishes
Spring GDS UK
Excellent for all worldwide shipping.
Excellent for all worldwide shipping.
Mary has been very helpful and with all of our international needs.
14 september 2021
Antwoord van Spring Global Delivery Solutions UK
Dear Alex
Thank you very much for your 5* review. We are delighted to hear that you are happy with the service provided and in particular with Mary!
Best wishes
Spring GDS UK
Great service
The best courier company I have ever dealt with. In the short amount of time I have been with them it has been so easy to pick up the phone and speak so someone who could deal with the issue.
The percentage of returns is considerably smaller than with DPD.
15 augustus 2021
Antwoord van Spring Global Delivery Solutions UK
Thank you very much for your 5* review. We pride ourselves on our customer support and we are delighted to hear that you are happy with the services we provide.
Best wishes
Spring GDS UK
Reliable
Reliable, prompt service by Spring GDS gave me a peace of mind for shipping my parcels. Found Prices very competitive. Overall happy with Spring
1 juli 2021
Personalised service from great staff…
Personalised service from great staff who go out of there way to help. Competitive prices. I would recommend to anyone.
14 januari 2021
Antwoord van Spring Global Delivery Solutions UK
Thank you very much for your 5* review - the team strives to provide a great service for all our customers and your feedback it is greatly appreciated!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.