Springfield - Dornoch Reviews 2

We had hoped to buy a new Springfield home in Dornoch but were so disappointed with the approach of the company. We left with the impression from the company that we should feel privileged to be buying their house rather than working with us to help. Whether we needed plugs moved or new sockets everything seemed to be an additional cost( and we did check out the costs with friends who are electricians and tilers and their opinion was that the costs were way above the norm). There was only around a £13,000 budget put aside for a
Large kitchen and when we went to choose it, it cost approximately an extra £15,000 ( although we did add an island in fairness to the company) and so the woeful story goes on for flooring, etc etc. So sad, because we loved the home and the town but eventually had to back out as our costs mounted.

Snagging list only partially completed but that didn't really bother me. What has truly hacked me off is the repeated failure of the heating system and the inept way in which Springfield have dealt with the issue. They sent out an electrician three times who achieved nothing other than damage a wall trying to unscrew a switch. No troubleshooting, no RCA, nothing except to shrug his shoulders and say "I dunno". When the system failed again on the first freezing weekend of the year (20/11/22), Springfield emergency response did nothing. No electrician, no visit, nothing. We then had to phone repeatedly to get some action. Which has been....to pass it on to Daikin. Ten days later and we've not heard from Daikin. Phone Springfield and they've washed their hands of it because they've passed it to Daikin. Winter starts tomorrow and no hot water or heating. The problem is, once you've bought, your stuck having to deal with these people.