Im in discussion with the company…
Im in discussion with the company regarding the set up of the hydraulic ram i bought and up to now they,ve been totally courteous professional and helpful. I would recommend them absolutely.
27 september 2026
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Bedrijfsgegevens
Geschreven door het bedrijf
SpringFix UK is a UK-based specialist supplier of gas struts, gas springs, brackets, ball studs, mounting hardware and engineering replacement parts. We help trade professionals, workshops and DIY customers across the United Kingdom find the exact lift support and fitting they need, quickly and reliably. Our catalogue covers gas struts and springs for caravans, motorhomes, campervans, toolboxes, cabinets, beds, boat hatches and countless other applications, alongside the brackets, ball joints, clevis fittings and mounting hardware required for a complete, secure installation. Every product listing is written to make compatibility clear, so customers can match the correct length, force (Newton rating) and end-fitting type before they buy, helping to reduce returns and get the job done right the first time. We take pride in fast, dependable UK dispatch. Orders placed any day of the week before 4pm are dispatched the same day, shipped via Royal Mail, Yodel, UPS or DPD depending on parcel size and weight, so customers get their parts as quickly as possible. Customer service is central to how we operate. Our team is on hand to help with fitment questions, sizing advice and after-sales support, and we are committed to resolving any issue quickly, politely and fairly. Whether you are repairing a single gas strut or sourcing hardware for a larger project, SpringFix UK aims to be your trusted, go-to source for engineering replacement parts in the UK.
Contactgegevens
6 Portview Road, Bristol, BS11 9GQ, Bristol, Verenigd Koninkrijk
- support@springfixuk.com
- springfixuk.com
4,1
Goed
8 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I ordered my bed gas struts on what was…
I ordered my bed gas struts on what was already fitted however these did not work after many questions back and forth by email they decided that the ones I ordered were too strong and would send a lower pressure set I had my doubts about this but they arrived and I fitted them and they worked great I still haven’t paid for them so when you review this perhaps you could let me know if you want the first set back
22 september 2026
Fantastic customer service
About 10 months ago I bought a replacement gas lift strut for my office chair via the famous online bidding site. I was really pleased with it until recently when I noticed I kept dropping down gradually. I messaged Springfix just really to let them know and not even asking for a refund etc because * have had a lot of use out of it and it was a great price. I was amazed to receive a lovely reply within 10 mins thanking me for my feedback and offering a refund or replacement for free! What amazing customer service! So rare these days. So I am delighted to be able to give a well-deserved and completely unsolicited 5 star review for a company that has restored my faith in good old traditional values and service.
15 oktober 2026
Review zonder uitnodiging
Antwoord van SpringFix UK
Dear Bill,
Some reviews make us smile. Others remind us exactly why we started this business. Yours genuinely touched our hearts.
As a small, independent business, we believe that customer service should never end when a purchase is completed. Whether it's been 10 days, 10 months, or longer, the trust our customers place in us is something we will never take for granted.
You contacted us simply to share your experience, without asking for anything in return. The least we could do was show you that your trust in us was well placed.
We may not be the biggest company, and we may not always get everything perfect, but one thing we can promise is that behind every order is a real person who deserves to be heard, respected, and treated fairly.
Your words about restoring your faith in traditional values and customer service mean more to us than any sale ever could.
Businesses are built through sales, but reputations are built through trust. And trust is something money simply cannot buy.
Thank you, Bill, not only for your wonderful five-star review, but for reminding us that doing the right thing still matters and never goes unnoticed.
It is customers like you who make every long day and every bit of hard work worthwhile.
With heartfelt gratitude,
The SpringFix UK Team ❤️
Best and kindest costumer service
With my first order I have one of the best experiences very nice and kind customer service 🙏
7 oktober 2026
Antwoord van SpringFix UK
Thank you so much for your lovely review and kind words! 🙏
It truly means the world to us to hear that your first experience with SpringFix UK was such a positive one.
We believe every customer deserves to feel valued, respected and genuinely cared for. Having wonderful customers like you makes everything we do worthwhile.
Your trust and happiness mean far more to us than any sale, and we are incredibly grateful for your kindness and support.
Thank you once again for choosing SpringFix UK. It has been an absolute pleasure helping you, and we will always be here whenever you need us!
Warmest regards,
The SpringFix UK Team
Just bought some replacement gas struts…
Just bought some replacement gas struts for my bed after the originals gave up .
Found spring fix on google and I'm so glad I did .
Contacted them on Sunday afternoon and to my amazement a actual human contacted me , we sorted out what was needed , price fantastic, service superb and quality 100%.
Only downside was the Yodel driver, who tried to post them through a small letterbox , typical yodel and nothing to do with Springfix.
Would I use them again, and would I recommend them .
YOU BET I WOULD .
6 september 2026
Review zonder uitnodiging
Antwoord van SpringFix UK
Thank you so much for your wonderful review and kind words!
We honestly cannot express how much your feedback means to us. Customers like you are the reason we love what we do.
At SpringFix UK, we believe that great customer service should never depend on what day of the week it is. Whether it's Sunday afternoon or Monday morning, we're always happy to help!
We're delighted that you're pleased with the quality, price and service. We're sorry to hear about Yodel's creative delivery attempt, though! 😊
Your trust and recommendation mean far more to us than just another sale. Thank you for choosing SpringFix UK and for taking the time to share your experience.
It has been an absolute pleasure helping you, and we'll always be here whenever you need us.
Warmest regards,
The SpringFix UK Team
Brilliant customer service
It’s not often that I leave reviews for companies but SpringFix exceeded all my expectations of how far a company normally goes to give great customer service. I was trying to get hold of a piston for an ottoman bed, that wasn’t standard size in the UK. They managed to source a custom one for me and shipped within 2 weeks. Exceptional!
21 augustus 2026
Review zonder uitnodiging
Antwoord van SpringFix UK
Thank you so much for taking the time to leave such a wonderful review!
We’re genuinely delighted that we were able to help you find the right custom gas strut for your ottoman bed. At SpringFixUK, we always try to go the extra mile, especially when a standard product simply isn’t the right solution.
Knowing that our service exceeded your expectations means a great deal to our whole team. Thank you again for your patience, your trust in us, and for choosing SpringFixUK.
We truly appreciate your support and will always be happy to help if you ever need anything in the future.
Kind regards,
SpringFixUK Team
Prompt delivery and good help on their…
Prompt delivery and good help on their helpline so that the correct item was ordered. Very good service
21 augustus 2026
Antwoord van SpringFix UK
Thank you very much for your kind review! We are delighted that our team was able to help you choose the correct item and that your order arrived promptly. Your satisfaction means a great deal to us, and we are always happy to assist whenever needed.
Kind regards,
The SpringFixUK Team
ended up with 2 units as i was told…
ended up with 2 units as i was told item still in basket and assembly too small for bed frame
21 augustus 2026
Antwoord van SpringFix UK
Thank you for your feedback. We are sorry to see your 1-star review; however, we are not completely sure what has led to this rating.
We were not aware that two units had been ordered by mistake. We also have not received any return request from you so far. However, we are always happy to assist with a return.
All product dimensions, measurements, photographs and technical drawings are clearly provided in our listings, and the item supplied matches the stated specifications and measurements exactly.
That said, if the product is not suitable for your particular bed frame, we will always do our best to support our customer and find the most appropriate solution. Our door is always open when it comes to returns and customer support.
Please simply contact our support team and we will be more than happy to assist you with the return process or with checking product compatibility.
Kind regards,
SpringFixUK
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.