Screwfix Reviews 266

Order A9470781838
Great service and perfect customer service.

Following a disappointing in-store experience it's interesting; 1. Screwfix don't respond to emails offering advice. 2. Their records are so bad they survey me on the grounds I have placed an order (I have done no such thing). 3. Their survey is more about getting information on me rather than learning what's right and wrong with them. This company was once a refreshing change its now a disaster for many reasons.

Two items ordered for delivery. Damp proof membrane needed for a concrete pour was not delivered, the other item was delivered by the couriers. (Parcelforce).

Over the next few days the item was marked as being in the depot, out for delivery twice and today a week after it was meant to be here has still not arrived.

Two conversations on the Screwfix 'chat system' got me absolutely nowhere. An email (via the online form) to customer services got me an automated response that they may take 3 days to reply.

So here we are a week later, still no delivery, concrete unpoured and Screwfix totally incapable of responding to their couriers ineptitude (or indeed providing any worthwhile customer service).

Next day collection is NOT guaranteed. I placed an order the day before but till now NO SMS to collect (next day). The order status shows collection for tomorrow. Not impressed!

Fantastic stockiest’s for your home DIY and garden supplies. Simple to use website which you can click and collect and see which stores have product availability.
Great discount prices, friendly staff in store…very well organised company providing first class customer service!
Highly recommended!

always reliable on click and collect with good variety of products

In stock, but items never ready???

OK i buy most items from TOOLSTATION as items are literally ready in minutes...Ive used Screwfix afew times when items are out of stock in toolstation, but screwfix ALWAYS let me down.

Why does it show items ready to go and buy in store but when you order online items are not ready at all, usually get a message saying:
"items are being delivered into store, please wait for a SMS text" Or being processed online for hours and hours.

Do you guys need to hire more staff??

Love the click and collect. Also any time I've had to phone with a query I've always got speaking to someone I could understand. Such occasions included checking what time deliveries came to my local branch and needing to cancel an order. Please other companies out there, have a look at how it should be done. Also, big shout out to Kieran in Armagh. Thanks for your help mate!

Just used Screwfix Llangefni for the first time after using the Bangor store. Excellent customer service. Was not sure exactly what I needed but they sorted me out and I can now go ahead with the jobs I need to do. Will certainly use again.

AVOID!!! AVOID!!! AVOID!!!
Bought products online in October. It's January now: didn't get what ordered and didn't get my refund. Customer service non existent

Bishops Stortford customer service is rubbish.

I had an on-line account with Screwfix and have bought lots using it in order to renovate my own home and also to maintain, refurbish and improve my rental properties. I also buy items to use in a special school where I work and make things with my students.

Several months ago, I was disgusted to find an adhesive product called “Sticks Like S**t” on Screwfix’s website. (Except their final word includes the letter ‘h’. I can’t put that here as Trustpilot quite rightly deems it be inappropriate language, even with the asterisk). I emailed screwfix to ask why one earth they would have such a vulgar, coarse and foul-languaged product for sale. I pointed out that I would not want my rental property families or their children seeing a product like that in my mastic gun and certainly not at the school where I work where we do our best to discourage bad language and vulgarity. I mean…..WHY have a product with that name? Do Screwfix think their client base are all coarse, vulgar clods who will find that appealing? Or, heaven forbid, amusing?

I received a reply from Screwfix which said that “it’s a popular product which sells”. That was it.

Yesterday, I came to place another order at Screwfix on-line, including glue, decorator’s caulk, some tools, a heat gun etc. Once again, I was presented with this disgustingly-named product. I emptied my shopping basket and went to Toolstation and my local independent builder’s merchant and spent over £200 with them instead.

I have since phoned Screwfix and asked them to cancel my account and, under GDPR regulations, erase all my data from their servers. I won’t ever buy anything from Screwfix again. The person I spoke to to request this didn’t even ask why….

When I go shopping for property maintenance items, tools and all the things which are sold in many other outlets, I do NOT expect to see disgustingly-named products like this. I am happy to pay more, if necessary, to buy elsewhere and, as I explained to customer services, price is NOT everything.

I’m finished with Screwfix and, only this evening, spent £169 on a stainless steel sink for one of my properties…NOT bought from Screwfix. I’m finished with them

NOTE: I posted this review several days ago. No response whatsoever from Screwfix. Not even the generic, please email SOS Screwfix etc. I see from the responses that Screwfix waxes eloquently when the review is praising them, but when criticising them it’s always the generic response or, in my case and others, no response at all. This confirms my decision not ever to purchase from them again.

NOTE 2

Still not a peep from Screwfix here. Not even the generic one. I’m very disappointed as I was looking forward to their explanation (on a public forum) of why they stock a product with a disgusting, unappealing name.

This evening I paid £305 for a Franke sink for one of my rental properties. NOT with Screwfix again

NOTE 3

Come on, Screwfix, you’re answering praise reviews with gushing thanks, so are reading reviews, right? Still no comment from anyone regarding the above.

Very, very impressed with Screwfix today.
We had purchased a leaf blower and vacum, unfortunately the collection bag lasted two outings b4 it ripped open.
Emailed Screwfix and they gave a full refund and informed not to return the leaf blower.
Why can't all customer service be like this!
Thank you Screwfix

Wanted some emulsion paint to finish a job, ordered one day ready to collect the next. The social distancing measures in place were good, excellent staff. Would rather go to Screwfix than our nearest DIY store, which is at least 6 miles away, and busy.

I use the North Shields branch of screw fix and all the staff are very friendly and helpful. They are happy to show you anything they have in store if you are not sure.

Purchased some items for a flooring job with my husband and had an issue with a faulty chop saw. The team were extremely helpful and great customer service in the denvele road Crawley store. X