Stanton Optical - Chico Reviews 30

Alora! She was so great! I had a bad experience at another spot in town, and came with a lot of apprehension. Alora was so compassionate and professional with her suggestions - and I ended up with glasses that work for me. Thank you! My family and I will come back to Stanton Optical from now on!

Great customer service! Madison was amazing! I have already referred several friends to Stanton Optical.

The glasses I got were expensive. The perscription was correct but my eyes didnt adapt to having the line on bifocal the glasses. They were accounting and I received my new pair. I dont think these turned out correctly. I dont lile going back in and complaining so I just wont go back. Honest opinion.

A’lora. She’s fabulous.

The customer service from all the staff at the Chico store. Thank You!

Got my glasses made on the same day

My glasses came in two days early everyone was friendly I won’t get glasses anywhere else but stanton

This is about the Chico, CA location. In April 2023 I went into location and had an exam and purchased two frames that were the same exact style. In June the side came apart. I took them in to be repaired. I paid a $12.79 (about that price) which I was told was a warranty. Two months later I never received a call as to if they were repaired. I went in with my second pair that came apart that morning the same way as the other ones. This is now five months after I purchased them. My repaired glasses were there, not sure why I never received a call or text that I was told I would get. This is where I get frustrated. The first employee that I come across who informs me that she’s only been there for a little over a month starts talking negatively about the man that had assisted me before. I’m informed he no longer works there but she has never met him. Very unprofessional. I thought he was very pleasant. She then asks another employee how to help me with my broken glasses. I’m informed that I could pay another $12.79 (again about that price) warranty payment. My concern is that these frames only lasted me 3 months and five months. I do know these are only readers but was I happy to have gotten some frames that I thought would be a better quality than the dollar store. I question the fact that I would be charged this $12.79 (??) every time I brought them in. That is not a warranty but a repair? I was given other options which involved me paying more. I voiced the fact that I could purchase a lot of dollar store frames for this prices that would last longer than these did. I was not rude but just voicing out loud the facts that would concern me in the future. I also said that due to the fact that they dealt with eyeglasses that they should last longer than cheap glasses I’ve had for a few years. Again I was in no way being rude. I decided to not go forward with paying this so called warranty and picked up my glasses. This is where I felt the second employee was extremely unprofessional. As I was almost to the door she said extremely loud “ you have to do what works best for you”. This was said very rudely and loud. I feel this was extremely unprofessional. I will not be returning to do business here as to the products are faulty and they obviously do not back their products.