Starshipit Reviews 42

We have found StarShipit great! It has linked to our ecommerce system (Commerce7) with NZpost and saved us alot of time when processing our wine orders! Ther StarShipit team have been a great help getting us set up.

Linking with Millie as our Onboarding Specialist was a game changer. She was absolutely brilliant. Straight up and very knowledgeable with our initial set up, and any queries were replied to and sorted very quickly. Highly recommended.

Millie was a great help, very approachable and nothing is ever a problem, we have really enjoyed having her as our onboarding go to, thank you Millie, your customer service is outstanding

Starshipit has been a gamechanger. Why did it take me so long to do this? It has saved hours a day of data entry. An easy onboarding and integration process, heaps of support, intuitive platform. I love it.

The company/client I am building an ecommerce website for are quite technologically challenged. And with myself being the middle man - and this being my first time building a site on Shopify and dealing with shipping, we collectively came into this experience quite blind. Millie, your onboarding specialist, was nothing but kind, patient and helpful to us! Being so willing to jump on a call whenever we needed help, made this experience so much nicer! I'll definitely be recommending Starshippit and Millie for future businesses I work with! Thanks again Millie, you are a legend!

StarShipit's system has been a game-changer for our workflow. After years of use, we can confidently say it has saved us hundreds of hours of manual labour by automating the creation of our shipping labels. The platform is highly reliable and versatile, and the customer service is excellent. An essential tool for any business that ships regularly.

Millie from Starshipit was brilliant at her job. She replied punctually, was clearly across all the technical systems, thought carefully about the issues we raised and understood them clearly, fixed things herself where she could and brought in colleagues when required. She was highly professional and pleasant to work with at all times. She scores 10/10 from us. Thank you Millie.

Really enjoying using Starshippit! I didn't have much experience in this space but Millie from the onboarding team has made it really easy with great comms in the set up and is always available when I have questions. Everything has been smooth since we started.

Appreciated the support service and having onboarding assistance for each step of the onboarding process. Very helpful

The Platform gives me everything we need for easy integration, packing and shipping options. Ellie Korth was especially helpful in assisting to navigate the onboarding process.

Starshippit has been a great way to streamline our shipping operations. Adam has been great every step of the way.

The ease of use for the website and app, makes the decision to use Starshipit very easy. The onboarding process was exceptional, the dynamic staff and reaction to non standard processes was great. Any questions or queries were answered promptly, if something was not able to be done, suggestions of different processes were offered. Any suggestions for improvements were taken seriously and some were implemented overnight. Being able to see the status of the dispatched parcels at a glance was a big win, you can see if a parcel is awaiting collection or held up without having to open individual tracking.

Received out of the blue a notice that something was in transit with aramex from possibly starshipit. No details as to what but Aramex tracking showed it coming from Christchurch. Had no idea what this was as was waiting on an order from Auckland. Almost treated it as junk mail from possible scammer. Need to supply more details regarding shipments . On this case I wouldn't recommend Starshipit to any business or person I know.

From the moment our company interacted with StarShipit we were impressed! They were extremely helpful in finding solutions for us! Special mention to Millie.W who was so efficient in responding to all of our queries!

I’ve been working with Ellie from the onboarding team for the last couple of weeks and WOW! She has been so helpful. From configuring complex rules, to testing a range of shipping options - she continually goes above and beyond in helping us get set up for our upcoming launch. As a new business, navigating this space could easily feel overwhelming - but not with Ellie’s help. Highly recommend Starshipit and their amazing team!!

Moving over to Starship was the best move for our company. Sending out hundreds of orders a day, it was great having a system that integrated so efficiently. Millie and the onboarding team were a pleasure to deal with
Their support was genuinely helpful throughout the entire process.
We were up and running faster than expected, and everything just works seamlessly.
Highly recommend Starshipit for anyone looking for a hassle-free integration solution! Cheers JImmy Cost Effective Maintenance

Great support all through the setup process into execution.

Overall, I had a positive experience. The pricing is on the higher side, but the customer service was excellent. The integration process was a bit complicated at first, but once everything was set up, the workflow ran smoothly. The only improvement I’d love to see is an automatic update of customers’ shipping addresses. I had a few orders where the addresses didn’t update, and I wasn’t aware until later, which led to paying extra shipping fees to redirect parcels to the correct destination.

Millie has been incredibly helpful in assisting with some of the difficulties I've had setting up star ship it.

From the initial setup to ongoing support, Starshipit has been absolutely faultless. Their team made the transition seamless, and the platform itself has been a huge improvement for our operations. It’s far more intuitive than our previous system, saving us time and effort every day. Highly recommended for anyone considering switching shipping providers.