Static Nails Reviews 111

As many others have stated as well, there is a serious issue here with ensuring that orders actually get shipped, and then with dealing with customer support when your order does not get shipped.

StaticNails "guarantees" shipping within 3-5 business days. I reached out 2 weeks after the expiration of that deadline to see why I hadn't received a shipping confirmation email. I got a quick response that didn't make sense, basically saying she was absolutely certain that my order had been given to the carrier, but that she would need a week to see if the carrier was able to give her information on where it is, and that they'll re-ship it if not (no mention of the fact that I *also* didn't get the "guaranteed" shipping confirmation email). Literally every single parcel carrier service automatically provides a tracking # for every single package -- it's part of the label that either the customer or the carrier creates for the package for shipping. Seriously, Google this -- every single parcel carrier automatically provides tracking for every single package. No exceptions. There is no way that you did ship this and do not have tracking, nor any way to get that, no matter what carrier you use. If you shipped this, you do not need a week to check into this. You should've spent a few mins looking into the tracking info before responding to my email. But of course, that would only make sense if the package had actually been shipped, otherwise I would receive the email I did receive, making excuses and lying about my order status.

So StaticNails did not fulfill their shipping timeline that they guarantee, had not shipped my order out even within the 2 weeks beyond their shipping guarantee date, lied to me about having shipped it when I reached out, and then still didn't ship it thereafter and ceased responding to my support emails. I contacted them numerous times through Facebook, both as posts on their page (got deleted immediately with no response, so someone is monitoring this page diligently but providing no service to customers) and as messages through Facebook (also haven't heard back on these), and then I contacted through Twitter, too. I have heard nothing from any platform. I saw that another TrustPilot reviewer mentioned she had some success in getting resolution when she found and wrote to the company owner, Alexis Irene, on Instagram. I just wrote 2 posts on her Insta to see if there's any chance to get resolution that way. If I haven't heard from them by end of day tomorrow, I will be contacting my credit card company to issue a chargeback, and I have already submitted a formal complaint about their business practices to the California Attorney General due to the conspicuous lying about my order status and the refusal to follow up and provide any resolution (ie shipping out the order I paid for over 3 weeks ago). The business is registered in Austin, TX as well, so submitting formal complaints through the Attorney General of either or both states may help pressure the company to bring its' policies in line with consumer protection laws.

*UPDATE BASED ON STATIC NAILS RESPONSE:

-You have been asked multiple times to provide evidence of having shipped my order by the expiration of your own shipping guarantee. If you have lost this electronic shipping confirmation, you can contact the carrier and have them print or email you a new copy of your shipping confirmation/receipt. You don't have this because you didn't ship my order. Further evidence consists in the fact that I didn't receive any shipping confirmation when you say my order shipped, and it's still in transit (w 5+ business days left) a month later.

-You eventually responded on Facebook via message to say that you only provide support via email. I responded that I'd been compelled to follow up through other channels due to email support being unresponsive. I received no response to this.

-I kept records of all of my attempts to reach out to you for resolution. It seems that you didn't do this, nor any due diligence before making publicly false claims (dishonesty seems to be StaticNails' primary policy, actually). There were 4 posts on your facebook wall, all of which were deleted immediately and without response. 1 Facebook message (of background info and requesting help), plus one follow up requesting help again after being told that this is available through email only. 6 Twitter posts all requesting help and noting the lack of follow up through any platform. And 4 Instagram posts (split between the owner's insta and the StaticNails insta) also noting that I hadn't received any resolution or help through email, and requesting that. Please provide explanation for where you pulled the 80+ figure you noted in your dishonest review response.

If this is your "best", you suck.

I had been wanting to try Static Nails for a while and was SO excited to finally buy my first pair. I purchased two pairs thinking I might want to have a choice of which to try first.

The first thing I noticed when the nails arrived is that there aren't enough sizes. This company brags about their amount of sizes and how they will fit "EVERYONE," but the truth is that as an adult with smaller hands there weren't enough nails in the "middle" sizes to fit all of my fingers. I wound up with a weird hodge podge of nails in which the nail on my middle finger is noticeably wider than the nail on my pointer finger (my pointer, middle, and ring finger nails are all about the same width) and the nail on my thumb is too wide, because there wasn't a thinner option that I didn't need for another finger. They looked beautiful on the website but looked frightening and unnatural in real life.

I only applied the nails on one hand. Thank goodness for that. Application was relatively easy, but once they're on they are very uncomfortable. Almost painful, even. It feels as though they're pulling on my nail beds. The nails I tried were the "Caviar" coffin nails. I ordered the "short" nails but these were so long that I couldn't even type with them on. You can cut the nails, but if they have any sort of shape then this will ruin them. They also smell terrible when filed.
You can't just remove these if you don't like them, even if they hurt to wear. Within less than an hour of applying, I was able to soak my fingernails in warm water and pry these off with a nail file. Although the damage to my nails was very minimal, it once again, contrary to the company's claims, DID cause damage.
The best part of it all is that after going through this ordeal with my singular set of nails, I have another unopened set of nails. I figured I could just return it since I had barely even touched the outside of the package. Nope. They don't accept returns, at all. I thought about giving the nails away but I don't want to wish this experience on anyone else. So I wasted my money on two sets of trash nails that I'll never use.
Thanks.

Edit: I wish I could give fewer stars after this condescending BS response. Their FAQ literally says "Static nails fit everyone from a 13-year-old to a drag queen, so the odds are pretty strong, and we feel confident fit is nothing you have to worry about." (with "everyone" in italics for emphasis) and has said that for over a year, but they had the gall to tell me "we do not claim [the nails] fit everyone."

Please just stop.

Well.. the nails are beautiful only in appearance ... I ordered from Denmark several of these packages with total order 106$.I was charged a lot of money by the customs, another 50 euros, it is understood that in total I paid like gold nails.The worst part is, I just wore them and while I was doing chores at home, these nails are so flexible that immediately after 3-4 hours started to split in half to break in small pieces and lift up, do not deserve for the MONEY I gave !! 😔😔

I have bought at least 10 polishes and Top coat sucks dries up fast after opening bottle, when I contacted them they said it was storage ,then I showed all the others I bought and she said go buy polish dissolver,DO NOT WASTE YOUR MONEY ,I dealt with Nancy and she has no idea how to treat customers expensive lesson!!

I ordered 2 of the pop on nail kits last month. My order arrived in a timely fashion and there was no damage to the product itself. I had no problem cutting the nails down to the length I wanted and not a whole lot of trouble with the gluing process. My problem is that once the nails were glued to my fingernails, they were actually creating a tension that was pretty uncomfortable. The fake nails were shaped a bit more narrowly than my real nails but when pressed down, they fit perfectly so I glued them on. The fake nails were trying to retain their shape and pulled back on my real nails, and it was so uncomfortable I had to take some Advil for the pain. When I tried to pry them off after a soak in hot water, they pulled the surface layer of my real nail with it. So the company’s claim that they don’t damage your real nails was not true for me. I cannot recommend these.

Love this polish and the colors are salon quality. I found it extremely easy to apply and it is lasting longer than regular polish. I bought the primer, polish and top coat. Such a nice find...especially since my regular manicure appointment has been cancelled during Covid. I have now ordered more colors !

I ordered a palette and it arrived damaged. Polish was visibly leaking from the bottles. I immediately emailed “customer service” and requested a refund or exchange. It took longer than their stated response time to get back to me. They told me to just wipe the polish off the bottles and that would be fine. I don’t know what business considers this a proper response to handling damaged product, but apparently this is appropriate to them. I had to email back multiple times and post on social media sites and they clearly removed my comments informing potential customers of their “customer service”. They then offered me a $20 discount code to which I replied that it was not a resolution. I wouldn’t want to purchase additional products from them which would end up costing me even more money. I found that the company is under Alexis Irene because that’s how my transaction was labeled on PayPal so I messaged her account on Instagram, explained the situation. She initially only offered me the same $20 coupon code which I was not happy with. I only wanted an exchange or refund. Finally, she granted my request. This took almost a month to get resolved! By far, the worst company I’ve ever purchased from. I would not recommend anyone buy anything from them.
I am mailing out my product tomorrow and hope I actually get the refund. I have a feeling they may just scam me out of my money like they initially tried to do.

Edit 2/4/2021: I am not sure why Static Nails is only now just responding with false claims. I am going to give the respondent the benefit of the doubt and assume they did not see the product that was delivered to me. There was very clearly more than just a “dot” of polish on one bottle. It had very visibly leaked out of more than one bottle. The item I purchased was a set so yes, I expect to be able to return or exchange the set as a whole. I was only able to get a satisfied response once I contacted the owner via DM on Instagram. I was fully refunded. If I had not gone through what I did, I would not have received anything. A gift card of partial value for what I paid was not an acceptable solution as I would never purchase another product from a company that believes it’s okay to not rectify an issue like selling customers damaged products. This company also deletes negative reviews on social media.

I can’t stress this enough— do not make a purchase from this company.

Refused to give a refund, awful customer service. Honestly the polish was worse than dollar store brand polish!! Static Nails is a rip-off. I cannot recommend $20 nailpolish that looks completely awful. They claim you need to buy more products to make it “work,” as in, $50 more in a undercoat and topcoat!!! Scammers.

I ordered $80 worth of nail products but then never got the products. I tried contacting them and they were really rude to me, and told me they can't send me another package or give me my money back because they said the package was delivered? I also never got a tracking number so I couldn't even prove that I didn't get it. I ended up disputing this charge with my credit card company and then they sent me nasty emails about how they'll send me to court because supposedly I'm trying to fraud them through my credit card company. What a waste of my time and energy.

I'm 5 days into my 1st set. I expected a day or so out of them. They are still going and my nail bed looks better than when I go get them done...... I have went back and reordered more.