Statushomecare Reviews 179

The tiles had a good protecting packaging but half of the them were broken and the rest had scratches on the corners at the front, so they were broken before been delivered. They were only 5 boxes available, I guess that's why they were discounted, but the discount doesn't justify the state of the tiles. Very disappointed. I only needed few tiles to cover a small area in the kitchen, so I used the scratched ones and avoid the broken ones.

easy to order. and good alround service

Never post and given refund after 2week . When I ask for tracking no .

Just what I was looking for...great price and fast delivery... Would highly recommend

Exactly as described, great product

Brilliant all the way through was easy to order . Delivered early . Informed every step of the way . Would thoroughly recommend . Great price well packaged . Deserves 5 star .

Great saving over high street top notch packaging a saved website

We ordered 25 Litres of Car Screen Wash, the first lots was supposed to be damaged by Evri and so was the second replacement. The next replacement was supposed to be sent off by DX - It never arrived either so we asked the question where is it- Oh we are refunding your money. We are now a full 4 weeks since ordering - now waiting for the return of our Monies, the chance of seems to be slim. now the 17th July 2025. DO NOT trade WITH THIS COMPANY.

I received a loppers Friday 4th July, from Statushomecare and realised they were to heavy for me to use. I telephoned and asked for advice on how to return them, the lady explained it would be better to email them, which I did at mid-day and received a very helpful reply within half an hour, asking me for a convenient time for the loppers to be collected.
The loppers have just been collected. This is excellent service as this is just 3 days later which included a weekend and all "at my convenience".

Ordered 5ltr of 0il, contacted after 2 weeks to ask where my dilivery was, they assured me it would be within 3 days. month later nothing. Avoid this company at all costs.

Had never used or heard of this company before but I was desperate for a product which was out of stock at my regular suppliers, so thought I'd give it a shot!

Several days pass, no dispatch confirmation. Email to chase to eventually be told that they need to issue me a refund and I'll receive it within 5-7 days. No explanation as to what happened, nothing.

I'll be avoiding Status Home Care in future and I'd suggest you do too.

AVOID !!
I purchased 2 garden chairs. Only 1 arrived, on 22nd May. Eventually a 2nd chair was received, but the shade of grey was very different and not acceptable, as they are supposed to be a pair.
Collection of said chair eventually made, but Evri lost it. Despite me having evidence of the Evri pick up on 5th June, Status Homecare would not refund.
From point of receipt, it took 5 weeks to get my refund (25th June). All through the process Status Home Care’s email correspondence was just text book, apologies, but not willing to act as requested. I certainly would not purchase from this company again.

I ordered a scythe. 2 weeks later no sign of it. Contacted them, informed me they'd look into this. Never got back to me. Contacted them again, instructed them to cancel my order. Sceptical whether the refund will appear.

I ordered a watering can rose. It took 7 days to arrive and wasn't the correct one shown on their site. I spent several calls on the phone, so I sent a picture of what had arrived. Firstly I was told the code of what had arrived was correct. I rang yet again and got them to check the picture online which they agreed was different. In the end I asked for the correct one to be sent immediately and was told they would arrange collection when they had received back they would re-supply. It's a £4 watering can rose. Do not use this company !!!!!!!!!

Bought 4 heavy duty garden trays that arrived broken and slashed as they were wrapped only in black cling film. Inc. post they worked out at a tenner each. They requested photos for proof and I sent those. Being an agreeable person I suggested a partial refund and I'd be happy, but no, they want me to return broken items. No mention of refund or replacements. Then they told me...

"please do pack it carefully so it doesn’t get damaged during transit. Thanks!"

Now I'm supposed to buy packaging and tape for them!

Issue with order. Not resolved. Lost my money. Did not bother getting back to me after chasing them for ages. Left me out of pocket. Had to buy elsewhere. It's plain theft!

AVOID AT ALL COSTS - Abysmal customer service. Spoke with an indifferent customer service representative, who made zero excuses for the poor service. Offered a refund on delivery for a product I have been waiting over 10 days to receive. I wouldn't award the 1 star to be frank. Save yourself the pain.

I was foolish enough to make a purchase from this company—turns out they’re nothing but a pack of rotten thieves. Just a tip, and exactly what I did today: I contacted my bank (HSBC), raised a dispute, and they refunded the full amount.

If you’ve been scammed or charged in a shady transaction, your bank can and will protect you. So don’t wait—get in touch with your bank, raise the dispute, and get your money back. Let the bank deal with these fraudsters.

Hope this helps someone.

AVOID this company at all costs. Stupid enough to place a second order after complete disaster with the first. Ordered and paid for 6 cans of paint on 12 April. One of the six finally arrived damaged. Since then chasing for a refund with endless promises. Now notified AMEX who will deal with the matter.
They should be removed for advertising on the Internet.
Charged delivery quoting 3-5 working days
Order No: 96141/120425/50

AVOID buying from this company, 20 x 7L & 6 x 24L tubs & most of them cracked & broken as sent in black cling wrap. Asked for replacements after sending pictures & they emailed an Evri link, which didnt work, surprise! Order turned up in about 3 deliveries, every one of them broken to bits. Don't know if we chalk up £42.95 as a loss or pursue a refund, either way this company is disgusting, how they sleep at night I don't know!