food improvement request. Provide a salad buffet with undressed salads and other low calory food. Also steamed veg again low calorie healthy options. Thank you. Provide decaf real coffee not just... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
This was our first time using the Dublin -> Holyhead and return sailing on the Stena Estrid with a cabin.. We have an 8-month-old baby, so the cabin was a great addition to our trip! Everyt... Toon meer
Bedrijf heeft geantwoord
The sailing from Holyhead was an hour late. While boarding the foot passengers, the bus to the ship spent 45 minutes with a full load of passengers at the loading ramp waiting to be allowed on. Thankf... Toon meer
Ive been using rosslare to Fishguard lately I understand ships need upgrades perfectly fine....thank you for my 50 percent discount on next crossing with should be around July...hope ship ready for ne... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Stena Line Ireland
Geschreven door het bedrijf
At Stena Line, we make travelling by sea between Ireland, Britain, and beyond simple, comfortable, and enjoyable. For over 60 years, we’ve been proudly connecting people and places across Europe — and helping Irish travellers sail the easy way.
Whether you’re off on a family break, a business trip, or visiting loved ones, you can count on cosy cabins, great food, and plenty of onboard entertainment. Travelling with kids or pets? We’ve got dedicated areas for them too. Our modern ferries, friendly crew, and commitment to making every journey smooth mean you can simply relax and enjoy the crossing.
- Ferries from Ireland
- Dublin – Holyhead
- Rosslare – Fishguard
- Belfast – Liverpool
- Belfast – Cairnryan
Plan your road trip to Europe
As a family-owned Swedish company, Stena Line operates 18 routes across Northern Europe. If you’re travelling between Denmark, Sweden, Germany, Poland, or Latvia, explore our wider network for an easy and scenic way to get around.
Good to know
We don’t charge extra for luggage — car passengers can bring what fits in their vehicle, and foot passengers can carry what they can manage (up to 23kg per item).
Book your next trip
Visit www.stenaline.ie to find timetables, fares, and our latest offers. Use the Low Fare Finder for the best prices or upgrade to Flexi or Premium for more comfort and flexibility.
Contactgegevens
Ierland
- stenaline.ie
3,9
Goed
336 reviews
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
From checking in to disembarking was…
From checking in to disembarking was easy. This was our 1st time having a room and it was great. All u need. Was not expecting the tv with all the movies to watch. Perfect for the kids next time we book.
25 april 2026
Antwoord van Stena Line Ireland
Good afternoon,
Thank you for your 5 star review.
We are delighted to hear that you found it easy from boarding to disembarkation, and that you enjoyed the facilities in the cabin. The film choice on the televisions is perfect to keep children happy for the crossing. We look forward to welcoming you back onboard next time.
Regards
Janette
Stena Line
It got there
It got there. Service and facilities get worse every time I travel with them.
25 april 2026
Antwoord van Stena Line Ireland
Good afternoon,
Thank you for leaving your review.
We’re sorry to hear that you feel the service and facilities have declined over time, as this is certainly not the experience we aim to provide. Your comments have been shared with the relevant teams, as customer feedback is important in helping us improve.
Regards
Janette
Stena Line
Antwoord van Stena Line Ireland
Good afternoon,
Many thanks for your 5 star review.
We are delighted that you found your journey stress free and relaxing. We look forward to welcoming you onboard again soon.
Regards
Janette
Stena Line
Late embarkation
Late embarkation
Stena Plus Lounge groups noisy, I thought the Lounge was intended to be a relaxed, quieter atmosphere?
22 april 2026
Antwoord van Stena Line Ireland
Good afternoon,
Thank you for your review.
We’re sorry for the late embarkation and understand your disappointment regarding noise levels in the Stena Plus Lounge, which is intended to offer a calmer, more relaxed space. Your comments have been shared with the onboard team to help improve the experience going forward.
Regards
Janette
Stena Line
Friendly helpful staff
Friendly helpful staff
Dog friendly facilities especially cabin very welcome
24 april 2026
Antwoord van Stena Line Ireland
Good afternoon,
Thank you for leaving a review.
We’re delighted to hear you found our staff friendly and helpful, and that the dog‑friendly facilities — especially the cabin — made travelling with your pet more comfortable. We really appreciate you sharing your experience.
Regards
Janette
Stena Line
Stena cancelled my ferry!!
I have been using Stena Fishguard to Rosslare several times a year for work purposes for at least 15 years . Booked to return to UK on 5th May. Just got a call that ferry has been cancelled and a woefully inferior small vessel will replace it. Have to now travel from Dublin to Holyhead . This means a 300 mile drive from Holyhead to my home in Somerset ! To add insult to injury the ferry I was due to take from Rosslare ,the Nordica, has been moved to the Dublin route. Clearly, Stena prioritises its Dublin service over the Rosslare one. Now I have to incur the extra fuel expense (considering the cost of fuel is unbelievably high) as well as pay for a hotel in Dublin the night before! No help from Stena.
Absolutely shocking treatment of loyal customers.
I have now cancelled this ticket and transferred to Irish Ferries. Goodbye Stena I will not be using you again!
24 april 2026
Review zonder uitnodiging
Antwoord van Stena Line Ireland
Good morning,
Thank you for taking the time to share your review, and for your long‑standing loyalty to the Fishguard–Rosslare route over many years. We are genuinely sorry for the disruption and frustration caused by the cancellation of your sailing.
Operational changes are sometimes necessary, but we regret that the alternative arrangements offered did not meet your needs and that you felt unsupported at such short notice. This is certainly not the experience we want for our customers, especially those who have travelled with us regularly over many years.
We are very sorry to lose your custom and regret that this situation has led to that decision.
Regards
Hayley
Stena Line
We were warned that this was a…
We were warned that this was a replacement ferry and didn't have wifi or full facilities. We were not warned that it would be really cold. Luckily I had brought extra layers of clothing up from my car, but I was still not warm during the overnight crossing.
21 april 2026
Antwoord van Stena Line Ireland
Good afternoon,
Thank you for leaving a review.
We’re sorry to hear that the temperature onboard made your overnight crossing uncomfortable. While we’re glad you were aware the replacement vessel had limited facilities, we understand how disappointing it must have been not to expect the colder conditions. Your comments have been shared with the relevant teams for review.
Regards
Janette
Stena Line
Antwoord van Stena Line Ireland
Good afternoon,
Thank you for your review.
We’re sorry to hear you found the ship uncomfortably cold, as this certainly isn’t the experience we want for our customers. Your comments have been shared with the relevant teams for review.
Regards
Janette
Stena Line
Clean, but expensive
Very Clean, rooms very well maintained. Its expensive though, and cabins are very expensive. Food is not so good, so I usually bring my own.
24 april 2026
Antwoord van Stena Line Ireland
Good afternoon,
Thank you for your review.
We’re pleased to hear you found the ship very clean and the cabins well maintained. We appreciate your comments regarding pricing and onboard food, and understand that value for money is important. Your feedback has been shared with the relevant teams as it helps us review and improve the overall experience.
Regards
Janette
Stena Line
Antwoord van Stena Line Ireland
Good afternoon,
Thank you for your 5 star review.
We are happy to hear that you enjoy travelling on our sailings with your dog. It is always a comfort to know that you are able to keep your dog close by when travelling.
We look forward to welcoming you onboard again soon.
Regards
Janette
Stena Line
Cancelled sailing & no Info!
Sailing was cancelled, received no information about that. No sailing for further two days, excuse was bad weather...
Fun fact, others sailed and weather was calm as...
.. not enough on board, cancel the ship...
Thanks for nothing
12 april 2026
Antwoord van Stena Line Ireland
Good afternoon,
Thank you for sharing your review.
We’re very sorry to hear about your experience and appreciate how frustrating a cancellation — especially with limited information — can be. This is certainly not the experience we aim to deliver. Could you please complete the form on our website and we can look into this in more detail - https://www.stenaline.ie/customer-service/contact-us
Regards
Janette
Stena Line
Ben My Chree. A lovely ship, although small.
Even though we were on the Ben My Chree, the staff are as helpful as usual, from the loading staff to the retail staff and everyone in between.
The ferry we were due to catch was cancelled due to bad weather and it was very easy to change the booking.
23 april 2026
Antwoord van Stena Line Ireland
Good afternoon,
Thank you for your review.
We’re pleased to hear that our staff were as helpful as ever across all areas of the vessel. We’re also glad that changing your booking after the cancellation due to bad weather was straightforward.
Thank you for your understanding, and we hope to welcome you on board again soon.
Regards
Hayley
Stena Line
Stena for super service
Check in was very swift. On board welcome and staff in general friendly. Cleanliness superb
23 april 2026
Antwoord van Stena Line Ireland
Good afternoon,
Thank you for your 5-star review.
We’re delighted to hear that check‑in was swift, the onboard welcome was friendly, and that you found the cleanliness to be superb.
We really appreciate you taking the time to share your experience.
Regards
Hayley
Stena Line
Boat was a bit old and scruffy compared…
Boat was a bit old and scruffy compared to the boat we took from Belfast.
Staff very nice and professional.
Better snacks in the lounge would have been nice.
23 april 2026
Antwoord van Stena Line Ireland
Good afternoon,
Thank you for your review.
We appreciate your comments and are pleased to hear that you found our staff friendly and professional. We’re sorry that the vessel did not meet your expectations in terms of appearance compared to your previous journey, and we also note your suggestion regarding an improved snack offering in the lounge.
Your comments have been shared with the relevant teams for review.
Regards
Hayley
Stena Line
Being able to sail and arrive on time…
Being able to sail and arrive on time with IT systems down. That wouldn’t have been possible with a flight.
Free tea/coffee whilst the payment system was down.
Helpful and friendly staff.
23 april 2026
Antwoord van Stena Line Ireland
Good afternoon,
Thank you for your 5-star review.
We’re pleased to hear that your sailing ran on time despite the IT issues and that our team kept things moving smoothly.
We’re glad the complimentary tea and coffee, and our friendly, helpful staff, helped make the experience more positive.
Thank you for travelling with us.
Regards
Hayley
Stena Line
On time every time
On time every time! My favourite ferry from Rosslare to Fishguard. Great service, really excellent staff! By far the best ferry company! From ticket kiosk to leaving the boat every worker was courteous and jovial!
23 april 2026
Antwoord van Stena Line Ireland
Good afternoon,
Thank you for your 5-star review.
We’re delighted to hear that your crossings are always on time and that our team made such a positive impression from start to finish. Your kind words about our staff and service on the Rosslare to Fishguard route really mean a lot to us.
We look forward to welcoming you back on board again soon.
Regards
Hayley
Stena Line
A perfect staff team
Every member of staff was so friendly and when needed very helpfull.
20 april 2026
Antwoord van Stena Line Ireland
Good afternoon,
Thank you for your 5-star review.
We’re delighted to hear that every member of our team was friendly and helpful when needed.
Your comments are very much appreciated and will be shared with the crew.
Regards
Hayley
Stena Line
Unfortunately the IT was down and it…
Unfortunately the IT was down and it ment we couldnt buy any food
23 april 2026
Antwoord van Stena Line Ireland
Good afternoon,
Thank you for your review.
We’re sorry that an IT issue meant food purchases were unavailable on your sailing and apologise for the inconvenience this caused.
If you are willing, please make contact with our customer services team, for this to be looked into further: stenaline.ie/contactform
Regards
Hayley
Stena Line
Getting worse
Turned up 75 mins before sailing. Paid significant amount for premium and was placed in wrong queue twice. Meant was late to get on ferry and struggled to get decent seats with my family together in Plus lounge. Not enough attention to delivering on what has been paid for.
20 april 2026
Antwoord van Stena Line Ireland
Good afternoon,
Thank you for your review.
We’re sorry to hear about the issues you experienced despite arriving on time and paying for Premium. Being placed in the wrong queue and boarding late is frustrating, and we understand how disappointing it was to then struggle to find seating together in the Plus lounge. This is not the experience we aim to provide.
If you are willing, please can you make contact with us so that this can be looked into further by our customer service team: stenaline.ie/contactform
Regards
Hayley
Stena Line
Everything went smoothly..to improve…
Everything went smoothly..to improve service.. we have a disabled sticker on vehicle but were placed furthest away from stairwell.
16 april 2026
Antwoord van Stena Line Ireland
Good morning,
Thank you for your 5-star review.
We’re pleased to hear everything went smoothly overall. We appreciate you highlighting the issue regarding parking location despite the disabled sticker on your vehicle; this is important feedback and has been noted to help us review our boarding and accessibility arrangements.
Thank you for bringing this to our attention.
Regards
Hayley
Stena Line
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.