Stericycle UK Reviews 

Great customer service, Adele was very helpful, keeping me up to date with my order.

Spoke with Emma today. All I can say is she was efficient and very helpful in assisting me with my issue today and customer services are on point. Thanks Emma and stericycle

They have very understanding and customer friendly staff.
Furthermore, they respect schedule most of the time.
The staff i spoke with today( Christopher Huth) was exceptionally good. He was honest, patient, helpful and ready to listen. He was very assuring.
He handled my problem in a very satisfying manner.

Adele was on hand and very helpful, thank you

Adele was very helpful in solving my problem and did as she promised, well done Adele.

Been dealing with this company for a while now and they’re always so polite. Wanted to add something to my contact and spoke to Emma in Customer services and she was extremely helpful. Highly recommend they’re services

Adele was super helpful in aiding me with my enquiry, great communication as always!

Andrea was extremely helpful. She promised to look into the matter and did so quickly. She called me back to inform me of the date when the correct sharps bin would be delivered

DO NOT USE!! Absolutely shocking company! I had no collections for 6 months, rang up time and time again and was told someone would come and collect but nobody came. and they still took the money out of my account, I’m owed over £500. The customer service team are useless, was told many times they would sort it and be in touch but heard nothing back.

Emma was super helpful. She gave goof advice about how often to ask for sharps collections. She reactivated the account without issue. A date for collection was given there and then. Helpful, professional and courteous. Thank you

I spoke to Adele today regarding some outstanding clinical waste that hadn't been collected from my home and she was very helpful and organised a convenient date to get this sorted. A very positive and helpful agent for your company. Thank you Adele

I spoke to Adele to make my first order since being handed the responsibility at my place of work. Adele was very helpful and kind, going above and beyond to get the answers to my questions. Thanks Adele

I has an issue the company waste collection. I contacted customer services and spoke to the lovely Adele who could not have been more helpful. She put me at ease and helped sort out my issue with minimal fuss. Thanks Adele.

Adele was really helpful and provided a polite and professional response to my enquiry.

Lovely customer service, quick to answer and to provide all I needed promptly.

Just spoken to a lovely lady called Adele from Bridgend branch to rearrange my collection due to address error, she was very polite, helpful and resolved my issue very quickly.

I had several question about our service, and Stefan was incredibly helpful & informative.

Adele has been very helpful

And yet again Stericycle have outshone themselves. After finding out that we have been signed up to a 3 year contract with the costs to leave extortionate, with the again customer service team lacking in actually servicing the customer, and with collection drivers consistently telling staff "no point taking that box, its half full" despite this breaking the current law on clinical waste. Costs have changed on the contract without us being advised or told why so we now have invoices in query and will not be paid until the "account manager" has checked them. Then you are held to ransom as you have to pay an additional fee to collect the box they should have collected as part of the service so a £35 service now becomes £70 when it's the fault of Stericycle. The only way to get out of this contract is to quote "BREACH OF CONTRACT" whereby Stericycle have 30 days to remedy the breach. But don't hold your breath, you're always in the wrong for just wanting a service that you signed up for. Customer service - you've got to be joking.

I required assistance from the Customer Service team regarding clinical consignment notes for my tenants at an NHS healthcare property. When I called, I was connected to Deborah Blood immediately, with no waiting time at all.

Deborah was extremely helpful and provided everything I needed on the very same day, enabling me to assist my tenants promptly. Her manner was kind, professional, and approachable, and nothing seemed too much trouble for her.

She delivered excellent customer service throughout, and I am very grateful for her help. I would highly recommend both Deborah and the team for their outstanding support.

⭐ 5/5 Excellent Customer Service