We have been very impressed with the service received from Sterling Home. The staff at the store in Edinburgh were friendly and did not try to do the 'hard sell' on us! Our new sofa was delivered on t... Toon meer
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Barry approached us when we came into his department to look for a sofa and chair, but he wasn't pushy, unlike sales people in other shops, which had annoyed us. He left us to browse and when we had... Toon meer
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Sterling in Aberdeen has long been renowned as a fantastic store . Warm welcome on entering from John who was very knowledgeable and friendly . Perhaps as we were in store for a long time ( also had... Toon meer
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Our bed purchase went very smooth with the help of Evija Rube. Evija has a lovely quiet helpful manner and was able to answer all our questions. She is extremely knowledgeable about the products being... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Meubelwinkel
- Slaapkamermeubilair winkel
- Vloerenwinkel
- Woonwinkel
- Woonkamermeubilairwinkel
- Matrassenwinkel
Geschreven door het bedrijf
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contactgegevens
Verenigd Koninkrijk
- 0845 543 0469
- customerservice@sterlingfurniture.co.uk
- sterlingfurniture.co.uk
4,7
Uitstekend
4K reviews
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Staff were knowledgeable & helpful
31 mei 2026
Fantastic selection of sofas and fabric…
Fantastic selection of sofas and fabric choices. Matt (Matthew) was very friendly and helpful.
13 juli 2026
Review zonder uitnodiging
Two happy customers!
We have been very impressed with the service received from Sterling Home. The staff at the store in Edinburgh were friendly and did not try to do the 'hard sell' on us! Our new sofa was delivered on time by polite and helpful delivery men. The sofa itself is comfortable and of a high quality. Can recommend.
29 juni 2026
Antwoord van Sterling Home
Hi Ian
Thank you for your wonderful review and recommendation.
We are delighted to hear that you had such a positive experience with our Edinburgh store team and that you felt comfortable and supported throughout your purchase.
It's great to know that your sofa was delivered on time and that our delivery team were polite and helpful. We are especially pleased that you are happy with the comfort and quality of your new sofa.
We truly appreciate your kind feedback and thank you for choosing Sterling Home. We hope you enjoy your new sofa for many years to come.
Kind regards,
The Sterling Home Team
Great customer service
Great customer service, patient and friendly whilst I asked about various tables.
28 juni 2026
Antwoord van Sterling Home
Hi Sharron,
Thank you for your wonderful feedback.
We're delighted to hear that you received great customer service and that our team was patient and friendly while helping you explore the different table options.
We appreciate you taking the time to share your experience and hope you enjoy your chosen furniture for many years to come. We look forward to welcoming you back to Sterling Furniture again soon.
Kind Regards
The Sterling Home Team
Antwoord van Sterling Home
Hi Mr Rowland,
Thank you for your feedback.
We're sorry to hear about the issue with an odour from your mattress.
We can see that this matter is already being dealt with by our Customer Service team, who will continue to assist you and keep you updated. If there is anything further required, they will be in touch directly.
Kind Regards
The Sterling Home Team
Great service staff are very helpful 5*
30 mei 2026
Antwoord van Sterling Home
Hi Adreanna,
Thank you for your 5-star review!
We're delighted to hear that you received great service and found our staff to be so helpful. Providing excellent customer service is always our goal, so it's wonderful to know we met your expectations.
We really appreciate your feedback and look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
The service I received was very good
The service I received was very good, the staff very friendly and patient.
30 mei 2026
Antwoord van Sterling Home
Hi Christine,
Thank you for your kind feedback.
We're delighted to hear that you received very good service and found our team to be friendly and patient. Providing a welcoming and helpful experience for our customers is incredibly important to us, and it's wonderful to know our staff made such a positive impression.
Thank you for choosing Sterling Home Dunfermline and look forward to welcoming you again soon.
Kind Regards
The Sterling Home Team
Excellent service
Very good customer service from Steve. He was extremely helpful.
11 juli 2026
Review zonder uitnodiging
Antwoord van Sterling Home
Hi Rachael,
Thank you for taking the time to share your feedback.
We're delighted to hear that Steve provided such excellent customer service. It's great to know he was extremely helpful, and we'll be sure to pass your kind comments on to him and his manager.
We really appreciate your support and look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
The salesman was very excellent pleasant made me…
The salesman was very pleasant made me feel at ease and knowledgable about all the products I choose.
25 juni 2026
Antwoord van Sterling Home
Hi Ms Pollock,
Thank you for your lovely feedback.
We're delighted to hear that Shaun made you feel at ease and provided knowledgeable advice on the products you chose.
We take great pride in delivering a friendly and professional service, so it's wonderful to know your experience reflected this.
We appreciate you taking the time to share your comments and will be sure to pass on your kind words to the team.
Kind Regards
The Sterling Home Team
Great choice
Great choice, reasonable prices and excellent availability.
Donna looked after us so well, will definitely be back in the future
2 juli 2026
Review zonder uitnodiging
Antwoord van Sterling Home
Hi
Thank you so much for your lovely feedback.
We're delighted to hear that you were happy with our choice, prices, and availability. I'll be sure to pass your kind comments on to Donna, she will be thrilled to know she made such a positive impression.
We truly appreciate your support and look forward to welcoming you back in the future.
Kind Regards
The Sterling Home Team
Excellent Service
Sterling in Aberdeen has long been renowned as a fantastic store . Warm welcome on entering from John who was very knowledgeable and friendly . Perhaps as we were in store for a long time ( also had delicious coffees and scones in the great coffee shop) and buying 2xDuresta Suites (& spending well over five figures ) we met the General Manager Jason Kitching who allowed a lot of time with us as whilst buying in Aberdeen we wanted the furniture to go to Edinburgh and NOTHING was a problem . Seriously - customer service at its best & a team who are passionate about their top class products !
4 juli 2026
Review zonder uitnodiging
Antwoord van Sterling Home
Hi David
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that John made you feel so welcome and provided the knowledgeable, friendly service he's known for. It's also wonderful to know you enjoyed a visit to our coffee shop while making your decisions.
We're especially pleased that Jason and the team were able to assist with your Duresta purchase and ensure the delivery arrangements to Edinburgh were handled seamlessly. We understand that a purchase of this importance needs careful attention, and it's great to hear that nothing felt like a problem throughout the process.
Your kind words about our customer service, team, and products mean a great deal to us. Thank you for choosing Sterling Furniture, and we look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
Bought a set of 2 leather recliners
Bought a set of 2 leather recliners from Sterling Tilicoultry. . On arrival 14 weeks later, looked and felt ok.a few weeks after 1 sofa was making a clunking noise when sat on, and felt uncomfortable to sit on. Once reported, a guy came and dismantled sofa , put it back together and jumped about on it for 10 mins. No fault he said. Not happy at spending £3500 on these sofas and 1 being uncomfortable, we explained still not happy. Another guy came and looked at sofa. No fault. Was in and out in 2.5 mins. Blink and you would miss him. I have shopped several times in Sterling, but feel they have gone downhill. Very angry at lack of any customer service. I would shop elsewhere!! 😡.
3 juli 2026
Review zonder uitnodiging
Antwoord van Sterling Home
Dear June
Thank you for your feedback.
We are sorry to hear that you remain unhappy with your purchase.
We can see that after you raised concerns we arranged for two separate inspections of the recliner to ensure that any potential issue was thoroughly investigated.
On both occasions, the technicians examined the sofa and were unable to identify any manufacturing fault or defect with the product.
We understand that comfort can be subjective and appreciate that you feel the recliner is not as comfortable as expected. However, following the two independent assessments, we were satisfied that it was functioning correctly and as intended.
We value your custom and are disappointed that this experience has affected your perception of Sterling. Your comments regarding the service you received have been noted and will be shared with the relevant team.
Kind Regards
The Sterling Home Team
£3,000 spent for the biggest disappointment
£3,000 spent, and one of the worst customer service experiences I’ve had.
I purchased sofas from Sterling Home for £3,000 after visiting the showroom and choosing them based on the display model. Within five months, the cushions had become flat, misshapen and looked nothing like the sofa I was shown before making my purchase.
I raised my concerns expecting a proper investigation. Instead, I received generic explanations about fibre-filled cushions while my actual complaint—that the sofas I received do not match the showroom model—was repeatedly ignored.
I specifically asked Sterling Home to have their technician compare my sofas with the showroom display that convinced me to spend £3,000. They refused to do so while simultaneously claiming that the showroom model could not be used for comparison. If the showroom sofa is not representative of what customers receive, then what exactly are customers paying for?
Rather than accepting responsibility or properly investigating my concerns, Sterling Home suggested that the condition of my sofas was due to a lack of maintenance and normal use. I find this unacceptable for furniture that is only five months old and cost £3,000.
I feel completely let down by both the quality of the product and the way my complaint has been handled. I will be sharing my experience publicly and would strongly encourage anyone considering a purchase from Sterling Home to think carefully before spending thousands of pounds there. Simply don’t, you will certainly be disappointed.
- After Sterling Home’s response: Be careful before spending thousands of pounds at Sterling Home. According to their own response, there is no manufacturing fault with either of my sofas. That means they consider it acceptable for two sofas costing around £3,000 to deteriorate after just four to five months of normal use by a single person living alone. One person. Living alone. If that’s the standard of quality they stand behind, potential customers deserve to know before spending their money. You could spend thousands of pounds on a product and only be able to use it for four to five months before being told there is nothing wrong with it. As you can see from their own response, this is the standard they are prepared to defend.
9 juli 2026
Review zonder uitnodiging
Antwoord van Sterling Home
Hi Beste,
Thank you for taking the time to share your feedback.
We are sorry to learn that you are disappointed with your purchase and the outcome of your complaint.
Following your concerns, an inspection of the product was carried out by an independent technician. Their findings confirmed that there were no manufacturing faults present with the furniture.
While we appreciate that this may not be the outcome you had hoped for, we have carefully reviewed the findings and have been unable to identify any fault with the product. We understand this will be disappointing and regret that we have not been able to resolve the matter to your satisfaction.
We value all customer feedback and thank you for taking the time to share your experience.
Kind Regards
The Sterling Home Team
I needed a sofa bed and been looking at…
I needed a sofa bed and been looking at the one I liked for ages. I got talking to the sales assistant that helped me before with the bed I bought. What I didn't like about the sofa bed was the mattress when I tried it. The first sales person 2yrs ago never mentioned that it could be upgraded or any ones after that until I spoke to the lovely man that sold me the bed. He just happened to say halo and what are you looking for today. When I said I really need a sofa bed but the one I like was uncomfortable he said the mattress can be upgraded. So I bought it after a discussion about the size and material I would like and I decided to purchase a chair also.
27 mei 2026
Antwoord van Sterling Home
Hi Sylvia,
Thank you for your wonderful feedback.
We're delighted to hear that Allan was able to help you find the right sofa bed after your previous concerns about the mattress.
It's great to know that their product knowledge, including the option to upgrade the mattress, helped you make a confident decision. We're also pleased that they took the time to discuss the size and fabric options with you and assisted you in choosing a chair as well.
Thank you for choosing Sterling Home Dunfermline. We truly appreciate your custom and hope you enjoy your new sofa bed and chair for many years to come. We'll be sure to pass your kind comments on to the Allan.
Kind Regards
The Sterling Home Team
Sterling Tillicoultry
Sterling, Tillicoultry, have a fantastic range of furniture and accessories. I successfully shopped for various items including a sofa, bedroom cabinets and a fitted wardrobe.
I was served by Gordon and Margaret, both of whom had an excellent manner and excellent knowledge in respect of the furniture I bought.
I would not hesitate to recommend Sterling at Tillicoultry.
The cafe was good too!
12 april 2026
Antwoord van Sterling Home
Hi Rankin,
Thank you for your wonderful feedback.
We're delighted to hear that you found the perfect furniture and accessories for your home at our Tillicoultry store. It's especially pleasing to know that Gordon and Margaret provided such knowledgeable and attentive service throughout your visit. We will be sure to pass on your kind comments to them.
We're also glad you enjoyed our café and that your overall shopping experience was such a positive one.
Thank you for your recommendation, and we look forward to welcoming you back to Sterling Home Tillicoultry again soon.
Kind Regards
The Sterling Home Team
Sofa and recliner …
Brenda in the Dunfermline branch really knew her job and gave me a lot of information to reflect on before I made the purchase, not pushy, very patient.
24 juni 2026
Antwoord van Sterling Home
Hi William,
Thank you for your wonderful feedback.
We're delighted to hear that Brenda in our Dunfermline store provided such knowledgeable and patient service. Helping customers make informed decisions without any pressure is exactly the experience we strive to deliver, so it's great to know Brenda took the time to answer your questions and give you plenty to consider before making your purchase.
Thank you for choosing Sterling Furniture, and we hope you enjoy your new purchase.
Kind Regards
The Sterling Home Team
If I could give you zero I would
If I could give you zero I would. The lady in the store promised us delivery after 6th June. Turns out this was not true. It was delivered today completely damaged and in a dreadful state of disrepair. Your driver was really lovely and showed me it on the van. I told him to return it. I have no idea why something would be sent in that state. I now have a room full of clothes with nowhere to put them. Disgraceful but professional and helpful driver.
8 juli 2026
Antwoord van Sterling Home
Dear Mrs Stewart,
Thank you for sharing your experience.
We are very sorry to hear that your furniture arrived damaged and that the delivery timeframe you were originally given was not met.
We completely understand your frustration, especially as this has left you without the storage you were expecting. This is not the standard of product or service we aim to provide.
We can see that you are already in contact with our Customer Service team regarding this matter, and they are working towards a resolution for you. We do appreciate your kind comments about our delivery driver, and we're pleased that he handled the situation professionally and was able to assist when the damage was identified.
Please accept our sincere apologies for the inconvenience and disappointment caused. We appreciate your patience while we work to resolve this issue.
Kind Regards
The Sterling Home Team
Very poor service
Ordered a carpet with free fitting. The fitters arrived late and without the correct carpet bar. While we were waiting for the replacement we ordered a carpet for our son who has autism and learning difficulties. The carpet bar for our house eventually arrived but was fitted incorrectly. Our sons fitting was arranged for a specific day and time and we were told we would get a call to confirm. Call never came and we had to call in right up to 4.30pm when we were told fitters would arrive sometime after 5.30pm (on a Friday night!). The fitters did not arrive as they had been given the incorrect contact number by Sterling. We expected much better from a so called quality company and will never deal with them again.
7 juli 2026
Review zonder uitnodiging
Antwoord van Sterling Home
Dear Mr Stern,
Thank you for your feedback.
We are very sorry to hear about the issues you experienced with both of your carpet installations.
We understand how frustrating it must have been to deal with delays, missing fitting materials, an incorrectly fitted carpet bar, and poor communication regarding your son’s appointment. We are particularly sorry for the inconvenience caused to your family after specific arrangements had been made and expectations were not met.
This is not the level of service we strive to provide, and we appreciate you bringing these matters to our attention. Your comments have been shared with the relevant teams for review so we can learn from what went wrong and improve our processes.
Please accept our sincere apologies for the disappointment and inconvenience caused.
Kind Regards
The Sterling Home Team
pleasure to shop here
Staff very friendly and helpful gave you time to look around without any pressure. Suzanne the Manager was very helpful in helping us with questions and advice
28 juni 2026
Antwoord van Sterling Home
Thank you for your wonderful review.
We're delighted to hear that you found our team friendly and helpful, and that you felt comfortable browsing without any pressure. Suzanne will be especially pleased to know that her advice and assistance made such a positive impression.
We truly appreciate your kind words and look forward to welcoming you again soon.
Kind Regards
The Sterling Home Team
Given wrong information at point of…
Given wrong information at point of sale, whoh the salesman then disputed.
Communication with the Distribution Depot was not good.
Having been told someone would ring me on more than one occasion, alas that did not happen and I received emails instead.
Told them if they could not rectify the problem, turn I didn't want there items, only to be told I had to wait a week for collection which was totally unacceptable and you would not refund me my money until the good were in your warehouse.
So again another phone call to the depot to be told all the same things over again.
I said that a phone call from a manager that day was what I wanted.
Was told this could take up to 5 working days, again not acceptable
Eventually are much more pushing by meet, I got a call from a manager, who sorted part of the problem.
The nest of tables which were damaged, she said, "we can restore them for you" to which I replied, I didn't pay that kind of money to have restored furniture.
So now I have to wait another month for a new set of tables. Hopefully after all this hassle, the next lot will come already assembled.
25 mei 2026
Antwoord van Sterling Home
Thank you for taking the time to leave a review, Mary.
We are sorry to hear that you were unhappy with your experience and appreciate the frustration caused by the delays, communication issues, and the damage to your furniture.
Throughout a complaint process, our teams work to investigate the concerns raised, arrange management contact, and provide solutions in line with our service procedures.
We understand that waiting for a replacement is disappointing, and we appreciate your patience while this is being resolved. Our aim has always been to reach a satisfactory outcome, and we are pleased that a manager was able to discuss the matter with you directly.
You are a valued customer and we hope that your new tables arrive in perfect condition and that they restore your confidence in our service.
Kind Regards
The Sterling Home Team
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