Store Iam8bit Reviews 72

The worst customer service of all time.

I purchased the Grim Fandango Vinyl set from the website. every single paper sleeve was damaged and torn on the ends. they are completely unwilling to help sort the issue out and refuse to resend new sleeves, or even sell me new sleeves.

AVOID SHOPPING HERE IF YOU ARE A COLLECTOR WHO LIKES TO KEEP ITEMS IN MINT CONDITION.

Please buy all your goods at Limited Run Games, or Mondo for vinyl records and posters. I have had nothing but great customer service from these providers.

I'm sure it's a better experience if you're ordering within the US, but I would never recommend shipping to the UK...

I'd put off buying their physical copies for months due to their huge shipping fees, but finally gave into temptation and thought I'd "treat myself". It took over a month to arrive, which was to be expected, but it was halted at my local post office until I pay "custom import fees"...

Adding to this rather tedious experience, the box art to the game itself is rather bland, uninspired and far too simple.

This Iam8bit item was already way too expensive as it was, but to add in an extra £22+ for some more fees on top of that, brought it much closer to £70...

I don't mean to sound too negative, but I do regret buying the product now, especially since I do already own said game digitally. I've never had so much issue with any other company, even from the US... It's a real shame.

Very good overall for music and videogames.

Ho acquistato da questo sito il gioco per PS4 "Hyper Lighter Drifter" ed è arrivato nel giro di una settimana in perfette condizioni.
Sito consigliato, soprattutto ai collezionisti, perché serio e affidabile!

I pre-ordered the Rez vinyl box set long ago. After many stories to the customers of production delays or other issues I finally received the product 1 year later! Before opening the plastic seal I could see that the spines on both record covers were badly split in the center. I photographed the damage and mailed it to iam8bit support. The reply was that it must have been the postal service who damaged in some way, even though I had pointed out to them that the box arrived in perfect condition. Iam8bit then replied with 'hang tight' we'll see what we can do. From then on I heard nothing and further attempts at contact were ignored. These kinds of delays, mismanagement and poor customer support seem to be a reoccurring theme. Sadly I also cannot find one good thing to say about the product I received or the customer service.

I bought two items from the UK iam8bit store and am absolutely delighted with the quality of the products and fast shipping. I ordered a plush and a pin on March 6th, they were dispatched around half an hour later (amazing!!) and they had arrived by March 8th. Absolutely fantastic, I will definitely order from iam8bit again.

Order way before Christmas deadline (12th of November). Heard nothing. Wrote to them. No direct reply. Week later I got a mail that my order was shipped, this was 17th of December. No track and trace, which I payed for. Now it is the 7th of January and I have heard nothing. Luckily I had a backup Christmas present. I will start a dispute with Paypal. Seems like the only way to get a hold of them.

This is actually the worst I have experienced online. By far. Seems like a scam site to be honest.

Pre ordered an item in January this year, long story short, it never arrived. After ignored emails asking what's going, I opened a PayPal dispute. Iam8bit then replied to PayPal after ignoring my initial dispute, but not my emails.. horrendous customer service. I would never use again. Thankfully PayPal refunded me. Still awaiting a reply from Iam8bit though..

Order: pre-orderd 3 vinyls in January 2017, arrived July 2017 due to the fact that the one of the vinyls still had not been released yet. Even though they state on their website that they will ship separately.

When contacting them through the seven months I would get extremely poorly worded emails bad from just 1 person, who would never actually answer my questions correctly, merely go around them like how a politician does to an interviewer.

When the vinyls finally came they were all badly pressed (pops and crackles on the vinyls) I discovered on Reddit that many people all seem to have this issue and this is kind of known when it comes to this company.

I contacted them two weeks ago for an exchange and now no reply from them what so ever!

Honestly, regardless of how awesome their products are I would avoid them until you see them change their ways.

O and never buy a product from them that gives you the digital copy as well as once they give you that code your refund option is gone!

Serious management and professionalism issues with this company.
iam8bit is unable to deliver their products in the time-frames advertised. They apparently have incompetent production management and no ability to accurately project production and delivery times.

Iam8bit's customer service is deceiving and dodges or does not respond to questions.
Recently questions were raised on their faebook page regarding the lack of economical shipping options like USPS Priority flat rate boxes. Whoever was responding apparently was completely unable to grasp the question - first instructing users to "allow your browser to fully load the page". Huh? No, that isn't going to make shipping options you do not offer suddenly appear. It was again claimed the options being asked for are available. After two days of back and forth with customer service dodging the direct question, a new answer came saying that they had to use their basic brown bubble lined envelopes to ensure protection of the product. When it was questioned how an envelope protects better than a shipping box the string of comments was deleted and users were blocked from their facebook page.
There was no reason for iam8bit to act contentiously - just answer the question honestly and don't BS your customers.
BS'ing their customers is something they are deeply entrenched in particular regarding release dates and their grandiose claims of reverence for the games they are producing product for. Some may recall their grand claims of producing a stellar product for REZ Infinite. They didn't, and only made amends to their false advertising after complaints rang out.
Iam8bit regularly misleads customers inquiring about product updates with lies saying that emails were sent or that the product update page has accurate information. Both situation are recurringly shown to be lies.
This company needs some professional management.
It doesn't much matter to me at this point. I won't be spending any more money with them.

5/18/2017 Update. Finally recieved my products after nearly 5 months. Overall disapointing. Not the best paperboard record sleeve with a blemish in the ink/artwork. Cardboard dust and splinters and on the records.

I pre ordered an item that was set to released around the 20th November. 2 weeks past the end of November, I had sent 2 emails, 1 Twitter DM, and 2 tweets to their customer service, and I still had no reply. Apparently, they send out 'regular' updates to inform you of any delays by email. They had not sent any. I decided to check the website, where I found that the new release date was set to February of 2017.

I finally received an email, having had to reach out again on Twitter stating I was being ignored, as they were clearly replying to other questions.

By that point I was ready to cancel the order as it would have missed the date of my anniversary by 3 months.