Museum of Modern Art Reviews 15

I haven't been, but I just learned that Leon Black is a Trustee, and I find his conduct abhorrent. I recommend that people boycott. Review his history in the Epstein Files. Absolutely disgusting, they should cut all ties.

November 2025
I was one hour early for a film showing, and the security guard, a "Mr. Bush" would not allow me in, and as it was 3 degrees outside, I was waiting by the front door quietly checking emails on my phone. Mr. Bush took it upon himself to tell me that I cannot wait in the foyer (there are easy chairs there for the occasion). I laughed and said you are not going to throw me out in the cold are you? He replied that I heard him the first time. I told him I am a member, I am not dressed to wait outside, its freezing. He told me I have to leave. I asked for his name and then left and went around the corner and found a member's entrance where I went in, and there was already a line of people queuing, only fifteen feet from the sanctimonious Mr. Bush. What a waste of money MOMA spends on these customer killers. This is the second time I had a negative experience at MOMA. Not worth the hassle of getting an annual membership. I wish I never did.

Amazing art museum. Lots of people moving haphazardly but that is understandable given it is a very popular tourist location.

The 3 stars given is mostly for the staff organizational structure…at $30 per person 16+ of age and with roughly 3 million visitors every year (not including members) the museum is probably guaranteed 45 million a year.

Stationed staff could be made more appropriate use of their service.

The Van Gogh exhibit of Starry night in particular could have a much better system in place.

Our visit saw 40-50 plus crowded around the painting taking pictures without any signs of moving on for the next in line to see.

We tried inching our way closer for 20 min without success.

During our attempt we saw two staff members that were present but not enforcing any view and move on tactics they were what seemed to be attached to the wall like the art next to them.

A beautiful museum with great historic pieces, but very frustrating to be so close yet so far to actually seeing the work.

Some attempts could be made to enhance the visitor experience by having a stationed staff enforcing time limits (very similar to what they do have when you are nearing exit of the museum-to avoid re-entry)

I hope this recommendation is given serious consideration, would love to re visit and get at lease 30 seconds with the historic popular paintings housed within.

This review is in regard to the online store.

Old time admirer/visitor/customer here.

This year, I decided to get a membership - to both support the Museum (even though I do not live in NYC) and their programs.

For reference, members also get "up to 20% off" (but most of the time is a solid 10% across the board) in the Museum's store, get free shipping over 35$, free gift wrapping, earn points and can redeem those. So little things to make them feel seen and appreciated.

I was happy to see an email offer for 20% off one item yesterday. I checked, and the item I wanted was only 10% off for members. So I assumed the higher discount (visibly displayed on their website & offered without strings attached to anybody), applies to me as a member as well (obviously - in lieu of the "regular" 10%, NOT in addition). Wrong. I could not apply the 20%, so I emailed customer service. The answer I received:

"Thank you for contacting MoMA Design Store
I appreciate the provided Screenshot.
MOMAGIFT cannot be combined with your Member discount I apologize.
Please Checkout as a Guest in order to take advantage of MOMAGIFT."

I email back, in frustration, as I did not expect a member to have to jump through hoops to get something effortlessly available to everybody else. I did not sign up for a membership to spend my time begging for a coupon. The answer I received was equally stunning:

"Checking out as a Guest will still give you your Rewards points. The only thing that may happen is that it may not give you free Shipping, which I can adjust for you. I apologize for your frustration and you can take advantage of the sale by checking out as a Guest for this one promotion. Also, I will share your feedback with the powers that be."

Sorry, MOMA & MOMA Store. My time is more valuable than spending it on emails with customer service asking for 7.95$ reimbursement.

I know so many more meaningful ways to spend my money in the future - and that INCLUDES other memberships. "The powers that be" can stay in their towers.

As a member, I visited twice a month. Today, I tripped on a statue outside the door. An illegal peddler has set up there for over 8 months. His goods are on the ground in front of the door. Security does nothing about him and doesn’t respond to complaints. TUNJI ADAJI, head of security wants to advance his own agenda-support African art. Anyone else, he would make move.

This review is for the retail part of the MOMA — MOMAStore. I purchased a lot of merchandise from them online, and have found the business to be among the most disorganized of any I have dealt with. Right now I am on endless hold with customer service because the website won’t allow me to print a prepaid return label…because their order system has not updated for a week, and my order, which I have had in hand for a week, is still listed as in transit. In the past I have been shipped multiples of items I’ve ordered — many times — and the store has no record of the extras. I have received poorly packaged (expensive) items that arrived broken. I’ve received appliances that do not work. It is never easy dealing with customer service to correct these errors. But what annoys me no end is that the store exists to support a nonprofit museum. Yet they throw away money every day by running the business in such a sloppy way. I shop here to support the museum (I am a member), but I have doubts about whether my shopping expenditures really benefit that institution.

Don’t order anything from here. They cancel orders, don’t honor promotions, and have a sloppy horrible support team. Most of the product you can find elsewhere and you should.

One of the best art museums I have ever had the pleasure to visit, they have an extensive art gallery and fine collections of artists.

I have been a long time member with MoMa, but it surprises me when an organization this large does not have a number for member services clearly published. I had to call the MoMa shop customer service to direct me to membership and then only for the line to get cut off several times over.
Contacting them via email doesn't seem to reach anyone since I have not gotten an email back from them after several emails.
I guess I should really spend my hard earned money with another museum that actually cares about their members.

Less art on display from one of the world's deepest collections of modern art than ever. It's very good for tourists who have a checklist of things to see (Starry Night....) but not so good for people who want to learn and experience 19th and 20th-century art. They should have the five most visited pieces in a room next to the gift shop and restore the museum to what it was years ago.

Besides the fact that there are too many people, we enjoyed our visit. Many interesting exhibitions. On the last floor, it was too crowded, so it was hard to enjoy art when you can't even see it.

Rude and unhelpful associates who could not care less. I had called the day before and was told they would put my shoes on hold until the end of the day tomorrow. So the next day rolls around and after work I travel there wasting my time and money only to find out they put them back or sold it. Even though there were still more of the shoes on hold for the other people in the cabinets. I spoke to a manager who was plain rude and just told me the shoes sold out and there's nothing I could do about it. Not even a sorry or will to help.

Christmas is over and still it is the longest wait time ( 25 min. ) to get service if you have a problem . ( Idea : how about hiring one other person ? ) They promise action ( Sherry , David Luce etc. ) then renege . It boggles my mind that a seemingly Triple A company can offer such a beautiful catalogue .. enticing you to order important gifts for loved ones and then their " back of the house " support staff TOTALLY 'falls down' on the job . How does this happen ????? Does upper management at MOMA know this ?? I am sure not .

Customer service virtually nonexistent. Will not answer email. 800 number hold times very long, answers incorrect. An order placed over 6 weeks ago has not been received and they clearly don't care.

Unacceptable experience during international checkout. No confirmation onsite or via email after providing payment details during checkout.