Store Ontabletop Reviews 1.972

I ordered from this store before and my previous review was a 5 star, cause store.ontabletop.com always deliver on it promises.
Now i'm forced to temporary gave it a 3 star because of current circumstances.
I live in Cyprus and despite a Brexit and troubles it bringed I ordered a bunch of paints here recently, cause they costs much cheaper than on GW website and they have a wider range available than on any other mainland european store.
I investigated beforehand and specifically asked if there won't be any additional taxes for my order (ticket number 6516). I was informed that there shouldn't be any additional taxes and that in case of the problems i could contact them.
So being reassured i made an order and waited for it to come. When it came i got an SMS from customs stating i need to bring an invoice and i must to pay taxes.
I asked for invoice from Ontabletop and quickly recieved it.
But when i came to the post office i was forced to pay a taxes anyway. I showed invoice and insisted the item was sold and shipped by NI store, but the custom officer said because the shipment has a yellow stiker stating "Goods not fulfilling the conditions laid down in Articles 28 and 29 of the Treaty on the functioning of the European Union" it means they couldn't release it without paying a VAT/TAX. I argued for around 15 minutes and talked to several officers but to no avail.
I opened the ticket asking for refund on VAT/TAX, because according to custom officer the paperwork wasn't done correctly and item recieved this yellow label when leaving UK customs.
But unfortunetly ontabletop.com declined to refund it.
I'm not saying it's Ontabletop.com fault, maybe custom officers weren't correct. But anyway it was a really bad experience. And i'm not a lawyer nor experienced seller to effictively argue with customs.

But in comparison Waylandgames with which i had the same problem (item were sent as DDP by DHL Express but because of store/carrier miscommunication paperwork wasn't made correctly) refunded me all the taxes (and my order on Waylandgames was much bigger and taxes was around 130 eur).

So unfortunetly i was forced to stop buying from Ontabletop.com till all this post-Brexit problems cease down. And i thankful i haven't made a big 500 gbp order i was going to made from them (i have a few friends with whom we order together), cause paying 29 eur is not as bad as paying 120+ eur.

To summarize all points. If you buy from UK, then it's a strong 5 stars - good range of GW products, low prices, quick processing of the order, excellent support (Tom good as always).
But if you order from EU i should warn you that you risk your money. If there be any problems at customs it's you who'll pay for it. I decided not to risk it for a time being, cause with additional vat/tax and extra for tracking the price becomes even less attractive than at GW store.

Great product, exactly as described and expected, and super quick delivery. Great service and I’ll definitely order from you again. Thank you.

Great service. Fast delivery. Ok prices.

The staff were very helpful and kept me up to date on the progress of my order throughout. Products were shipped promptly and were in good condition on arrival. Will definitely shop with them again.

Great products, great prices, great service

I was unable to have the precise location of my parcel for 2 weeks. And the oder got split without any informations sent to me until i've contacted Ontabletop. But except that, I go unbeatable prices and the items were in good condition (the box of the Dark uprising expansion of Necromunda took some hits and spruces inside de box got some damages... so yeah almost perfect shipping).

Arrived quickly and in great condition. Great alternative to Amazon and very competitive prices.

Flawless service! Doing good guys!

I ordered a Star Wars Clone expansion for legion, when it arrived quicker than I expected, it was well packaged and came with some love hart sweets.
Thanks to all the crew at OTT

Fast shipping and perfect delivery, highly recommended !

I am always blown away by the customer service for the OTT guys. I was able to add another item to my order with no hassle at all. Great prices and a fast turn around

The delivery was quick and the price was good,no additional fees like from mainland uk,will definetly be ordering more from ott

Fast delivery. Great service. No issues

As always, excellent service from start to finish. Even when there was a minor discrepancy (these things happen!) in a recent order, it was rectified immediately, without fuss and in an incredibly helpful manner. Overall, hugely impressed by OTT and have been ordering from them for a number of years now. Will be doing so for many years to come!

Always a pleasure shopping wiht OTT.
No customs or VAT for EU customers either!

Great service

Cannot fault anything

never had a problem with any order i have made