Petco Reviews 

I have used Petco for grooming services for some time, but first time in this Chicago location. First for my Bedlington Terrier "Mr. Pibb", and now for a new Bedlington Terrier, "Ferris Bueller". Both have been trained as Service Dogs. They check my blood-sugar level by smell - I am diabetic.

Ferris was booked into this location at 613 W. Roosevelt Road, Chicago on July 9, 2025. There was some delay in staff arriving at this location at the booked time of 8:00am, but someone finally arrived and took my dog. He was returned to me at about 11:30am. He looked fine.

Subsequently, he has developed a large patch of black hair on what is a light gray to white dog. This was due to some kind of injury being done to him during the grooming session at your facility that damaged the hair in these locations. Perhaps a burn. The abrupt change in color is a known result of skin injury, often during grooming by a careless or inexperienced groomer. This is well-documented including by the AKC.

I've also attached a photo showing the injury area. I've owned a Bedlington Terrier for over 16 years and this is the first experience of groomer injury to my dogs.

I'm hopeful that there isn't any longterm damage to Ferris Bueller from this grooming. The worst part? Reports directly to Petco are ignored by management.

If I could give them negative five stars, I would — and I’d throw in a sad trombone sound for good measure.

I just spent 20 minutes on the phone (including being put on hold three times — a personal best!) with someone who sounded like they were calling me from the middle of a very busy chicken coop. Between the background chaos and the thick accent, I caught about every third word — and I’m pretty sure one of them was “sorry,” but who knows?

All I wanted was to reset my password. Simple, right? I gave them the exact email address they use to send me my monthly statements (you know, proof I exist), plus the account number from that very statement — which, by the way, arrived today. Their response? “We can’t find an account with that email.”

So after 20 minutes of elevator music, confusion, and me slowly aging, their big solution? “Just open a new account!” Oh sure — and maybe I’ll adopt a new pet while I’m at it just to make the experience complete.

When I asked to speak to a supervisor, I was told, “No supervisors are available.” Naturally. Probably off somewhere avoiding calls like mine. And there was no post-call survey either, which is hilarious because you know they’d rather wrestle a raccoon than let people rate this circus.

To whoever’s in charge of Customer Service — I hope you’re at least pretending to care, because from the outside, it sure looks like no one does.

But hey, the good news? There are plenty of other places to buy pet food. Ones where I don’t have to solve a riddle, wait on hold, and question my life choices just to reset a password.

WOW people gave PETCO 2 stars. I WOULDNT GIVE THEM A 1 STAR!!! GROOMERS AND GROOMING POLICIES ARENT POSTED AND GROOMERS ARE AGGRESSIVE. I TOOK MY BLIND MINI DACHSHUND IN AND THE GROOMER LITERALLY PULLED HER BY HER HARNESS ACCROSS FLOOR TO BACK ROOM! I said" why would you pull her in like that but carry them out!". She said" it's our policy". GOOD GOD! TALK ABOUT MAKING PETS MORE SCARED AND FEARFUL! PLACE IS A DUMP! A BUNCH OF HACKS! DONT GO TO WAUKESHA WISCONSIN PETCO!

The store is filthy, the inventory is limited and the staff and management are nasty. You’ll see a new person there every other week.

They sell diseased fish. You can just look at the aquariums and see why.

I highly suggest Benson’s or Petco in Pittsfield

casi matan a mi perro solo tiene un mes y medio cuando lo fui a recojer me vino con un OJO INCHADO ,LLORANDO y CON LA PATA ROTA.

Compre un terrario grande, primero me lo querian mandar en uber en moto, les dije que no, que seguro llegaría roto!!
Lo mandaron en un coche de disque un mensajero interno, llegó con un vidrio roto!! aparte argumentan que de la tienda salió bien, y ni evidencias tienen de eso! y ahora que si quiero cambiarlo o rembolso, yo tengo que ir a la tienda... no se hacen responsables, pésimo servicio, pesima venta!!

It didn't have a good experience purchasing at Petco. Available employee were too busy doing nothing instead help me and my daughter with her questions and whatever it was necessary for the pet. It was her birthday, I though at least some employee would be helpful to assist us during the purchase. Decided to not purchase anything there at the time - and never. The experience was not good, decided to make my purchase some elsewhere.

Una basura total

We don’t go anywhere else… the employees here are on point… and they have salt water fish

Me enteré de todo le an roto la columna a un perro y le dejaron un ojo Rojo a otro le cortaron la orejo son horribles en redes sociales me enteré pondré una fecha falsa porque no me pasó pero les dejaré la reseña

I've been a long time customer at Petco, Their staff is a bit undertrained in my opinion, please research what your pets needs before buying them at Petco, but they are incredibly friendly and do try their best. The dog toys are averagely durable, unlike some online alternatives, the vet spots are good to.

The store was low on the stock I was looking for. Staff were not attentive or good at offering assistance.

compre Vital care por que no tengo cerca ningun petco queria el servicio a domicilio gratis y los descuentos de comida y arena para gato. Nunca funciono el descuento desde el dia 1 lo note el dia 2 lo reporte no me han resuelto nada, fue dinero tirado a la basura no compren vital care si no les dan sus cupones tiraron el dinero a la basura.
Lo reporte multiples veces solo dan largas dicen que lo van a escalar pero es pura mentira. No compren nunca vital care solo los hara perder dinero tiempo y haran corajes

Lleve mi perrita raza pequeña a corte y baño a las 2:25 supuestamente estaría 5:30 y me la entregaron después de 9:00 pm. Cerraron tienda y aún no terminaban

PESIMA EXPERIENCIA DE COMPRA, COMPRÉ EL 30 DE NOVIEMBRE Y AUN NO RECIBO LA COMPRA, TODAS LAS VECES QUE HE LLAMADO Y ESCRITO ME HAN DICHO QUE ESCALARAN EL CASO, QUE EL PRODUCTO ESTA EN LA EMPRESA DE PAQUETERIA. CUANDO PEDI LA DEVOLUCION DE MI DINERO ME DIJERON QUE TENGO QUE ESPERAR QUE EL PRODUCTO RETORNE A SUS BODEGAS. EN 20 DIAS NO HA LLEGADO A MI CASA Y AHORA TENGO QUE ESPERAR QUE SUPUESTAMENTE RETORNE A SUS BODEGAS? YA PASO DE SER UNA BURLA A UNA ESTAFA! NO COMPREN AHI!

0 stars...HORRIBLE SAME-DAY DELIVERY SERVICE...You will be waiting more than 7 hours if you purchase more than one item.

I have the Petco app and I love their rewards system works great to save money and I came on here to write a review bc I ordered my pet food and it was accidentally delivered to my old address bc I moved a couple months ago and I called them soon as it said it was delivered bc I realized it was the wrong address and the same day they sent me a new case of the dog food free of charge! I was beyond grateful!

Empresa en Chile con un pésimo servicio y atención al Cliente, por su web. De paso para cualquier reembolso te dicen que en un máximo de 96 horas y luego no dan respuesta, siempre que están Validando. Y de paso borran los comentarios de Reclamo que se colocan en su perfil en Instagram para que no se conozca el Desastre que tienen aquí en su Web. No compren en su plataforma en Chile!!!

Pésimo servicio de entrega, usan empresa Llegó. Se demoran 4 días en despachar, no entregan en conserjería de edificio, devuelven el producto a su bodega, y luego otra semana para volver a despachar o 20 días HABILES para devolver dinero.
NO compren acá

Went to the petco in Upper Marlboro, MD yesterday and the staff was excellent! They helped me find everything and were just wonderful people. Best experience in a while.