Store Space Self Storage Reviews 200

Good customer service, cheaper than most places and conveniently closer to Wynnefield section of the city.

It was a very painless process and pleasant experience. The young lady was thorough polite and extremely knowledgeable. It only took a few mins to do all the paperwork. The facility is very nice and clean with a great layout that makes navigating the area with a full size truck easy.

Staff was courteous and patience. She took her to go over my contract. Explain any concerns that I had. Good customer service ❤

It's ok with new company in all rates sky rocjet

Self storage is a clean, safe and convenient place to store items unable to be used in the home. The office staff is helpful and friendly.

I've had to switch the size of the units I need several times and they've always been very helpful in making this happen.

The people there are very kind and helpful.I thank them very much.My storage is safe and I appreciate that!

Worst company ever!! Had my storage payment set up automatically to come out on the 5th every month. They decided to put my payments through on the 1st which caused overdraft fees, then they were supposed to send a letter to give my bank so I could be credited back to my account. That never happened either. I've had my storage unit for 4 1/2 years and I've never had so many issues. I started paying $80 a month it has now increased to over $180 a month. It's actually cheaper to buy your own unit compared to renting through this company.

Personal are helpful, and friendly.

Bad customer service, raised prices and fees after owner sold. Store your belongings elsewhere.

I love this place. Been a customer for 5 years. Even when owners changed hands, everything went seamlessly smooth. Service remained great. AND AFFORDABLE! (very important to me) Facility is well light, well secured, and very clean. Prices are FANTASTIC!! I have sent Great Space Storage several customers over the years. Every one of them has been satisfied.
Rest assured, you'll be satisfied, too.

It was Sunday afternoon, we hadn't placed our lock on our unit since we needed to make extra keys. When we arrived to put some items into our unit we found it locked. Strange since I still had the lock. I called the district manager expecting to leave a voicemail message. Much to my surprise he answered. He allowed me to store my few items in an empty unit near by. Within an hour he had investigated the problem with the site manager and returned a call to me. They discovered the problem and initiated action to have it corrected by the following morning.

So far I am very disappointed with Store Space. They took over the company where I was renting a storage shed with no notice to the customers. There was little to no communication about changes but they made darn sure to reach us to tell us the rates were going up dramatically. Also, they have made insurance mandatory so quickly that you had little choice but to go with their overpriced insurance.
As soon as I am able I am emptying my shed out, closing the account, and making sure I let others know not to do business there unless they want rate increases to a faceless company that apparently doesn’t really value anything but their customer’s money.

First couldn’t get in gate. Code changed without notice. The fence completely ripped down. Also forced to take out insurance. No one ever at location. Liked mr warehouse better

Only continue to use this unit because My items have been there for years, nothing special.

Warehouse area is always clean. I am retired from Sears and have hired thousands of people. If I was still hiring, I would hire Savoy in a heartbeat. She is smart, very good with people, and always has a smile on her face when she greets you. She is definitely material for a higher position. District Mgr. Alan has always responded to any questions I may have, almost immediately. This company hires great folks. Just needs to work on customer retention instead of continual raising of rents and running off customers that have been there for years. Maybe raise base prices for new customers, but need to show some loyalty to existing customers that have paid their rents on time.

I have lost 5 pair of Air Jordan because they dry rioted and some pairs were irreplaceable.

I been with this place for years and not happy with all the price increases this year..