Stoves Man LTD Reviews 

We visited Stove man for advice and guidance reference a Hearth for a Log burner that is being installed on a narrow boat. Being undecided on the exact Hearth to use, Joe; gave us an in-depth and professional perspective on several types. Taking into consideration the movement of the boat and weigh involved, we decided to go with a 20mm slate hearth.
The professional approach and the willingness to assist in loading was excellent.
Took a while to find as there are in the sticks, but it's well worth it.
Very professional and a pleasure to deal with.

Couldn't be happier with the installation of a pumpkin pie stove with top oven in our kitchen.
Very professional, neat and clean .
From beginning to end of the experience of having the log burner fitted this company were great, with the most competitive price too

Expert, professional installation despite on-site challenges. Polite, efficient operatives and prompt response to queries.

Very pleased with installation of woodburner.

Really friendly, respectful and professional team. Only the best materials used! We had a package deal and true to their word, our fire was complete in 2 days and fully functioning. We absolutely love the fire place and multi fuel burner, which is finished to a high standard. The thing we really appreciate is that all the work, including creating and fitting the fire place was done by the same team, who are Heatas registered, meaning we didn’t have to deal with multiple trades people and building control, which saved a lot of stress and time. Thank you so much Andrew and his team for such a great service!

‘Britain is no longer broken’ thanks to brilliant customer service and outstanding installation. We ordered on Friday and fitted Tuesday! Wow even Tesco don’t deliver that quickly.
The installation took all day, and despite some difficulties, Stuart persevered to install our wood burner. Working in the dark, up on the roof in the dark until 2100!!! Even then he was in no hurry to get away but checked we were happy with a working appliance. Thank you Stuart for your work, thank you Andrew for a good product and excellent customer service.

If you value good customer service, after-sales support, and compliant installation, Stoves Man is not a company I can recommend.
We engaged Stoves Man to supply and install an Aspect multi-fuel wood burner. The initial sales discussion and product range were positive, but unfortunately the experience deteriorated significantly after installation.
The installation was rushed and completed in October 2023 over four days instead of the planned five, due to the installer having another job. We paid a 50% deposit in advance and the remaining balance on completion. At no point did Andrew Searle (director) visit our property either before or after the installation, including after faults were later reported.
As we work away during the week, the stove was used lightly and mainly at weekends during the winters of 2023/24 and 2024/25. In December 2025, the granite hearth developed a full crack from front to back.
When we reported this to Stoves Man, the response was extremely disappointing. Without visiting our home to inspect the issue, we were simply told that we were “unlucky”. No meaningful investigation, inspection, or remedial proposal was offered.
At the time of raising the issue, Stoves Man stated that they could not locate our sale or invoices on their system and asked us to provide copies. We explained that invoices had never been provided to us. Despite this, invoices were later “found” and sent to us in January 2026 — approximately 27 months after installation.
We have since consulted HETAS and Aspect (the manufacturer). Both have advised that the installation may be sub-standard, including:
• The hearth should be at least 50mm thick; a 25mm single-piece granite hearth was installed
• A multi-fuel appliance ideally requires a two-piece hearth to allow for heat expansion
• The hearth should be laid on a solid, full mortar bed to evenly distribute weight
• Thermal expansion allowances should be present
• A HETAS notice plate should have been installed — none was provided
We have received no reassurance that these requirements were met, and no inspection has taken place.
We also contacted the granite supplier, who were far more sympathetic, but correctly advised that our contract is with Stoves Man. They also expressed surprise that Stoves Man had not inspected the installation.
We are now pursuing the matter via HETAS, Aspect, and our credit card provider under Section 75 of the Consumer Credit Act, due to lack of resolution and concerns over installation standards and safety.
In summary, once payment was made, after-sales service was effectively non-existent. We cannot recommend Stoves Man and will not use them again. This experience has not put us off installing another wood burner in future — but we will certainly be using a different provider.

We recently moved into a bungalow and we decided to install a woodburner. We already had a woodburner in mind as we had used this type in our old house and it worked efficiently and appropriately. We contacted three local stove installers for estimates. All three visited and gave us a quote. The reason we chose Stovesman is that Andrew listened to what we wanted. He had packages he could offer us but we chose to do something different, ie choosing a stove we had used before and laying a granite hearth instead of slate. Andrew was extremely helpful in organising the installation within a two week timescale. The installation itself was carried out by Michael, a genuinely helpful and professional tradesman. He was particularly keen we get everything perfect. He laid tarpaulins over all the furniture and was continually cleaning down and vacuuming the working areas to limit the spread of the brick dust.He worked two eleven hour days methodically to get the installation completed. We are more than happy with the outcome and would highly recommend Stovesman and Michael. Thank you!

We can thoroughly recommend this company. Andrews was only too happy to come out and discuss options with us. There was absolutely no pressure to buy, we ended up ordering a Bennie 5 wide which looks wonderful in the room. Michael and Connor worked hard in removing an open fire then opened up the fireplace to make plenty of space for the new log burner. Michael is a true professional and with Connor they did a first class job

I recently had a new combined wood / coal burner put into my property by Stoves Man and have never looked back. 100% more efficient, lovely and warm and cosy. The work was exceptional leaving everything clean with all the bits and pieces taken out removed and discarded. I could not recommend this company more highly with a unique range of burners to choose from with sound advice on fitting when placing the initial order. Very good after sales advice also, never too much to ask enquiries with sound answers. Well done to all concerned.

Absolutely brilliant service. From going in the showroom to discuss our options, a home visit to make sure all ok for what we wanted to having the wood burner installed a few weeks later. 5 days it took as we needed an artificial fireplace. They worked really hard and kept everything as clean as possible with sheets. The finished result was fabulous. It’s such a great feature of the lounge now. Best thing we’ve spent money on. Worth every penny. Very very happy customers. Thank you.

Purchased and auror one wood burning stove off of stoves man had a problem with the door didn't want to know if you want after sale service then do not go to this site it's a waste of time

Very pleased with my Jotul 100 Wood Burning Stove which was fitted over 2 days, as per quotation. Although plenty of dust - plenty of dust sheets were used to contain in the lounge and all left in a tidy state!

Apart from a fantastic installation of a beautiful woodburner from start to finish, we also experienced great after care with Andrew returning for the commissioning of the work as well as some good all round advice on running the wood-burner etc.
We felt very reassured that aftercare was also a priority to customers from Stoves Man….. so well done, we are extremely happy customers👍

Totally professional from initial visit from Andrew and fitting by Stuart and Will who were extremely efficient and helpful We are delighted with our wood burner and would thoroughly recommend this company

Fantastic service thank you Andrew Stuart and Will. You overcame a potential difficult issue with determination and professionalism, thank you. I fully recommend this company.

Excellent service from showroom to installation. Very knowledgeable and expert advise for what we needed. We absolutely love our new wood burner. Highly recommended.

Andrew & the team from start to finish have been amazing. From the moment we stepped in the showroom we were given fantastic and helpful advice. Within 3 weeks of confirming and agreeing the stove, chimney, mantel and hearth, installation has been completed.

Andrew was fantastic, giving us true, honest and helpful advice. At every point this was underpinned by staying within HETAS and building regulations. Being a new build, with restricted ventilation, Andrew ensured we had the correct size stove and additional ventilation.

Absolute pleasure to deal with and can't praise highly enough the level of service and professionalism we received. A big thank you to Stuart and Joe who were simply a fantastic fitting team. Helpful courteous and remarkably tidy. It's been a real pleasure doing business with Stovesman, highly recommend.

Excellent customer service from Andrew and his team. Supplied and fitted new multi-fuel stove on time and within budget. Brilliant advice from the start and very welcoming. Now looking forward to autumn and winter sitting in front of my new stove. Thank you.

I love my new woodburner. We had one up until we had our house renovated 10 years ago. I contacted Andrew & within 2 weeks the stove was installed. The lads were brilliant, we had appalling weather but nothing deterred them. The home is cosy warm. Would definitely recommend this company. Thank you Lads.