Stride Trail Reviews 

I have been trying to return a pair of Stride Trail sandals. I Can't get anyone at Stride Trail to send a return authorization number. They keep saying we are sorry you don't like the shoes, please send a photo of what is wrong. The shoes were supposedly the right size but I couldn't squeeze them on my feet with out doubling up my toes, and they were way too narrow as well. They are very poorly built with thinly attached straps and very poor stitching. The insoles are about 1/8th of an inch thick or less and are made from an extremely thin light duty sponge material, that provided zero support. Definitely not made for any type of walking, let alone on a ruff trail. They are basically the lowest quality shoe or sandal I have tried on, not the 90 some dollar sandal they were suppose to be before the discount. Rating these “dollar store quality” in my estimation is a rating higher than they deserve.
Since the only means of communication with Stride Trail is through email, and you need to get a return authorization number from them before returning their shoes you are basically at their mercy to ever return any thing no matter what the problem may be. They have no phone number listed on their website nor will they give you one to use to communicate with them, nor will they call you back even if you send them your phone number via email.
They are listed as being on the same street as a very popular Sporting Goods store, Blvd NE in Albuquerque, A NEIGHBORING BUSINESS in New Mexico, but I could find no one at that Sporting Goods store, on that street that acknowledged knowing, that Stride Trail even existed.
The moral of the story is: if you want a decent, durable, comfortable shoe or sandal, go to a store that sells them off of their shelf. Try them on, walk in them, make sure they are comfortable and durable and that they will carry you where you want to go. Don't get tripped up buying a pair of shoes or any product from a business, unless that business has a record of great customer service, that lives up to your expectations, this one certainly does not live up to mine.

I have been trying to return a pair of sandals for a week now. I ordered a pair of Stride Trail Sandals and they sent some knockoff "fashion" labeled sandals from China. I am getting the run around. I received the wrong product that didn't fit then offer me a 50% refund. Unacceptable. They finally sent me a return address. A customs form and $35 to return an item. Beware of Stride Trail.

Very happy with the sandals. I think it was a good value. The delivery was done well.

I like the fit of the sandals. I have a narrow foot and these fit me great. I also, very much, like the looks of these shoes.

Sandals were as advertised. I ordered a size up from a 9 1/2 to a 10. They confirmed to my foot very well . Very pleased with the how they react to the ground contour and soften the foot feel

Good price, quick delivery.
Shame the product was 'Made in China'... Please make clear the origin of your products.

The shoes where just what I was looking for. Very comfortable.

Ordering was easy. Delivery was made and the product seems made well.

Good service. Shoes met my expectations.

Easy to find and get what I wanted. Note, got 2 pairs of shoes, size 13. Definitely smaller than the 13's I usually buy. Highly recommend going up at least a half size when ordering this product.

Product is well made, however although free delivery, arrived ten days after placing the order. This was due to international delivery and not from the UK .

I always hate buying shoes online, but, the size was exactly as advertised, and they are so comfortable. I'll be recommending them to others.

Thanks :-)

Wrong size. Poor help in situation. Wanted a refund. Ghosted me!

these are the most comfortable sandals i have ever worn, these was another pair that I wanted to purchase but they didn't come in my size

Excellent product and quick delivery. Fit was very good and comfortable - will buy again.

Misunderstanding corrected...
I ordered a sandal, paid and got an order number....AND downloaded their shop to track my order... I thought it was going to be a couple of days.
I emailed Customer Service and they assured me that it takes 2 weeks normally, and that my order is on its way.
They were right. I found the sandals in my mail box the two days later. Excellent quality. Light. Easy to buckle. Excellent cushin to walk on.

The follow up by cusotmer service was excellent.

Great product, great overall experience