Great service, help and advice from my initial phone call to enquire about buying beer through to the ordering process and then the collection, where again we had superb help and advice from one o... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Had a failed delivery from DHL despite 2 people and a dog being in all day ….. However I can’t fault Stroud Brewery, I got in touch with them, someone responded the same day and rearranged our delive... Toon meer
Great atmosphere and brilliant bands and djs on Saturday afternoon/evening of Malty Story festival. Would have liked more food choices for the festival as everyday menu is fab and there were only limi... Toon meer
Had a pint of Budding while on holiday at The Old George Inn South Cerney. Liked the beer so much that I went home and ordered a 12 can mixed selection from the website. Easy ordering process with fas... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Stroud Brewery established in 2006, initially the brewery was a passion project for our founder Greg Pilley; an adventurer, environmentalist and beer lover. His purpose was simply to make great tasting beers for the local community whilst being the change he wanted to see in the business world. Today Stroud Brewery is a thriving enterprise and our tap room has become one of Stroud’s cherished local landmarks. We make great tasting, ethical and organic beer and we create welcoming, fun social spaces.
Contactgegevens
Stroud Brewery, Kingfisher Business Park, London Rd, Thrupp, GL5 2BY, Stroud, Verenigd Koninkrijk
- 01453 887122
- beer@stroudbrewery.co.uk
- stroudbrewery.co.uk
4,7
Uitstekend
268 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
OPA a superb pale ale just greaput…
OPA a superb pale ale just great to put a bit of warmth into a cold summer's day on Sunday.
4 juni 2024
Antwoord van stroudbrewery.co.uk
Hi Christopher, thanks so much for the positive review on OPA. Glad it went down a treat and brought a bit of warmth and sunshine to the bleak summer days we've had!
Love the beer
Always love the beer and the ambience is great. Just one thing...Why when there's a gig is the music so loud? On Sunday our group were barely able to interact and left early cos it was unpleasantly loud.
9 juni 2024
Review zonder uitnodiging
Antwoord van stroudbrewery.co.uk
Hi Janet,
thanks so much for the feedback. We're pleased to hear you love our beers!
I think the music you caught was on the last day of our Malty Story Free Party weekend where we had tried to get word out that it was a music event and the volumes would be up. But don't worry, you aren't the only one that felt the volume was to loud and we are looking into how to make the Taproom more sound friendly as well as ensure our other events are on a slightly lower volume level.
Apart from that we hope you enjoyed the afternoon despite the noise and hope that you'll stop in on a quieter day to enjoy another pint!
Best wishes,
Stroud Brewery Team x
Very impressed with my first order &…
Very impressed with my first order & the recipient of the beer was very pleased with their gift.
27 april 2024
Antwoord van stroudbrewery.co.uk
Hey Sara, thanks so much for the order and your review! It's great to hear your service was smooth and you and the recipient we're pleased with the beer. Enjoy a pint for us and we'll see you soon for your next order!
The delivery messed up
The delivery messed up. And the service response was like so wrong! Absolutely love the beer and the company but wrong time to send me a how did we do email!
12 april 2024
Antwoord van stroudbrewery.co.uk
Hi Charles,
We're sorry to hear about the delivery issues with your order. Unfortunately, on rare occasions, we can experience delivery issues and try to ship out replacement orders as quickly as possible while following our replacement policies.
As our team had already explained, by the time you had contacted us on Friday afternoon our courier had already been and gone to collect the last orders going out for the week. As it was a Friday afternoon we explained our office team as well as the DHL team don't work over the weekend, so most likely we would get this resolved at the start of the next week. There was no way we could dispatch the order any sooner than Monday, which is when your order was re-dispatched to you.
Our 'How did we do' email you received is automated from the initial date of purchase, however we understand that it might not have been the best time to receive that email, our apologies. We didn't mean to rub salt in the wound!
We hope you have now received the replacement shipment for your order and enjoy the beer and look forward to serving you again soon.
Best wishes,
Stroud Brewery Team
Enjoyed discovering Budding beer in the…
Enjoyed discovering Budding beer in the crown and sceptre in stroud. Then had the best bacon bap in years at the brewery.
6 april 2024
Antwoord van stroudbrewery.co.uk
Hey Frederick, thanks so much for the kind review! It's great to see our beer being enjoyed far and wide outside of our taproom. Our bacon baps are always a winner for brunch, hopefully we will see you soon for another pint!
Best beer in Gloucestershire!
They made a special effort to order my beer for our party when I had missed the deadline. I got it and the Budding was superb 👌. Happy guests all round 😀.
21 maart 2024
Antwoord van stroudbrewery.co.uk
Hey Janice, thanks so much for leaving us a positive review! I remember you from last week, we're so glad the Budding went down a treat! We're always happy to do what we can to make sure our customers are happy and have the best organic beer. Have a great Easter and we'll see you for another order soon 😀
Yummy
Always delicious, lovely, local and sustainable beverages. Bit pricier than I'd like, but certainly a great treat for Mother's Day! :D
7 maart 2024
Antwoord van stroudbrewery.co.uk
Hi Alex, thanks so much for the positive review its always great to hear people enjoying our beer! Even though our prices are higher than our competitors, we hope that being a organic and sustainable brewery makes up for it along with a guilt free sip of high quality beer. Have a great day and we'll see you soon for another order 🍻
Antwoord van stroudbrewery.co.uk
Hi Andrew, thanks so much for the positive review! Enjoy the beers and we'll see you for another order very soon 🍻
Prompt delivery
Prompt delivery and not over packaged. This was a gift and the recipient is very pleased indeed with the new flavours! As always, Stroud Brewery never let us down....thanks guys!
12 februari 2024
Antwoord van stroudbrewery.co.uk
Hi Carole, thanks so much for the kind words! Great to hear the recipient loved the gift and enjoyed our variety of beers. Make sure to keep an eye on us for the next coming months as we have some new flavours appearing soon 👀
Pure organic local beer what not to love
4 februari 2024
Antwoord van stroudbrewery.co.uk
Hi Richard, thank you so much for the positive review. We always take pride in our beers and love to see that we're making a positive impact, especially within our local communities. Have a great week and we'll see you for your next order soon :)
First beer from this brewery
First beer I've ever got from them and it was fantastic. Fast delivery too so it won't be long from when you order to when you have that first sip.
8 februari 2024
Antwoord van stroudbrewery.co.uk
Hey Mark, thanks so much for the positive review. It's lovely to see a new customer enjoying our beer! We'll keep an eye out for more orders from you soon, and enjoy making your way through our beer selection 😊🍻
Very nice organic beers
Very nice organic beers. Reasonable price and a craft brewery - what’s not to like.
2 februari 2024
Antwoord van stroudbrewery.co.uk
Hi Stephen, thanks so much for the positive review! Hope you enjoy the beers and we'll see you soon for your next order 🍺
Antwoord van stroudbrewery.co.uk
Hi Linsey, thank you so much for your kind words! We hope you enjoy the beer and we'll see you soon for your next order!
Antwoord van stroudbrewery.co.uk
Thank you so much for the kind words Louise! Have a great day and we'll see you in our taproom again soon :)
Birthday Present…
I ordered 2 tickets as a birthday present for my son. I expected delivery with a few days but they actually arrived by post the following day. Great service.
3 januari 2024
Antwoord van stroudbrewery.co.uk
Hi Steve, thanks so much for the positive review and it's great to hear how quickly your order arrived! Hope your son has a great birthday and he enjoys the tickets - we'll see you in our taproom soon!
Disappointing
I appreciate that New Years Eve was a busy night, but despite putting in a pre-order (3 weeks in advance) for our party of 15, I still had to wait until everyone else had finished their meal before I received my pizza. Also, despite having several conversations 3 weeks earlier to ensure there would be GF options for 2 of our party, on the night we were told differently (no chips for example) with very few options.
1 januari 2024
Antwoord van stroudbrewery.co.uk
Dear George,
Firstly, thanks for getting in touch to raise this issue with us. Getting consistent feedback is hugely important for us in identifying possible improvements we stand to make.
I'm sorry to hear you experienced an issue with the wait-time on one of the pizzas, we do our absolute best with our pre-orders to ensure everything gets sent at the same time, but this time it looks like we've had a problem in doing so. As you've mentioned, NYE was a very busy day/evening and we appreciate your understanding in this regard.
Was this issue with one of the pizzas included in the pre-order, or was it ordered separately on arrival? Typically our kitchen team will have already started making up the pre-order on arrival, so this could have been a possible reason for this.
In regards to GF options, I'll be certain to pass on your comments to our head chef and see if we can do some work to improve our offering. In regards to our fries, whilst the product itself is gluten free we're always careful to make sure our team know that we can't guarantee a 100% gluten free dish, this is down to the possibility of contamination in a busy working kitchen, and making sure we keep coeliacs and vulnerable people as safe as we possibly can by making sure our staff effectively communicate this to all of our guests.
I hope this helps, and please do get back in touch if we can communicate further to resolve this matter.
Many thanks
--
Harry Holmes
Bar Manager
Great place with SO MANY EVENTS
Great place with SO MANY EVENTS. They bring in the community. I do not even drink beer so I could not speak to that but I go and work there in my laptop sometimes. It is a nice change of scenery. We eat there and attend events. It is a community staple in Stroud. Tours, classes, game nights, comedy nights. Products are sold locally too.
9 november 2023
Review zonder uitnodiging
Antwoord van stroudbrewery.co.uk
Hi Lynette, thanks so much it's great to hear you enjoy the community hub within our brewery! I'll make sure to pass that onto our events team as well :)
Antwoord van stroudbrewery.co.uk
Hi Mike, thanks so much for leaving a positive review. Always lovely to hear you enjoy the products, if your local make sure to check out our new beer cross cutter!
Antwoord van stroudbrewery.co.uk
Thanks so much for leaving us a positive review! Enjoy the beer and we'll see you again soon!
the beer is amazing
the beer is amazing, and they aee really ethical too!
if you loke a lower alcohol beer the rry out easy peasy :)
26 november 2023
Antwoord van stroudbrewery.co.uk
Hi Daniel, thanks for leaving us a positive review! We always love making organic and ethical beers and hearing responses like this is why we do it! Have a great week and merry christmas :)
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.