The whole team, including maintenance and housekeeping at The Oaks, Coventry are wonderful! I have had a great experience living here with an array of fun events throughout the year to keep stud... Toon meer
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I have lived in Liverpool since September 2025. so far we have had the following issues: 1. leaking tap (fixed after 7 weeks) 2. our hob was broken for 7 days (before being fixed/replaced) 3. h... Toon meer
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Honestly the place is pretty good. I have a bronze room and it’s the perfect size, the staff are absolutely amazing and friendly, the only reasons I’d say it’s not the best is because washing is so da... Toon meer
Bedrijf heeft geantwoord
I’ve had complaints made towards me from my flatmates, but when i make complaints sometimes i don’t feel heard. If i report something wrong with my room it takes a while to get someone to get back to... Toon meer
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Bedrijfsgegevens
Info over Student Roost
Geschreven door het bedrijf
At Student Roost, we provide student accomodation across more than 20 cities in the UK.
We know that there are lots of student accommodation options available to you, so we work hard to go the extra mile. That's why when you leave us a review, whether it's good our bad, we listen. We will never delete your reviews or ignore your feedback. It's hearing from you, that helps us to continue to improve.
We’re in great locations and offer comfortable rooms, convenient facilities and friendly teams who are onsite 24 hours a day – so whether it's a lost key, collecting a parcel or just a friendly chat, we’re always here for you.
It’s simple: we want to provide the very best experience for you to make the most of student living.
Book your room today – we'd love you to stay.
We know that there are lots of student accommodation options available to you, so we work hard to go the extra mile. That's why when you leave us a review, whether it's good our bad, we listen. We will never delete your reviews or ignore your feedback. It's hearing from you, that helps us to continue to improve.
We’re in great locations and offer comfortable rooms, convenient facilities and friendly teams who are onsite 24 hours a day – so whether it's a lost key, collecting a parcel or just a friendly chat, we’re always here for you.
It’s simple: we want to provide the very best experience for you to make the most of student living.
Book your room today – we'd love you to stay.
Contactgegevens
Birmingham, Verenigd Koninkrijk
- studentroost.co.uk
3,4
Gemiddeld
711 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Aristotle was amazing!
Facilities were somewhat lacking but cannot fault Aristotle the gent who was at reception during our stay in Sheffield, absolutely fantastic customer service and went above and beyond to help me and my partner during our stay. Get this guy a raise! 🫶
25 juli 2025
Review zonder uitnodiging
Antwoord van Student Roost
Hi there, thank you for taking the time to leave us a review. We're really pleased to learn that Aristote made such a positive difference during your stay, it's great to see his efforts recognised. We really appreciate your feedback and hope to welcome you back again soon! - Student Roost
Zero star.
Supposed to book my daughter's accommodation...thank god, I didn't after reading all the bad reviews. I liaised with their agents, Kaushik and Chinmay, and they provided bad customer service. They made me pay booking fees £50 by giving me misleading promises! Don't do this to parents who's sending their kids from overseas.
21 juli 2025
Review zonder uitnodiging
Antwoord van Student Roost
Hi there, thank you for your feedback. We’re very sorry to hear about your experience as this is certainly not the impression we want to leave, especially for parents making important decisions from overseas. We understand your concerns around the booking process and are sorry to hear you felt misled. The agents you mentioned work on our behalf to support with bookings, and we’d like to understand more about what happened so we can review the situation fully. As the specific accommodation was not mentioned, we’re unable to look into this in detail just yet. We would really appreciate it if you could get in touch with us directly at studentroost.co.uk/feedback-and-complaints so we can investigate further and respond appropriately. Thank you again for taking the time to share your experience. - Student Roost
My time at Student Roost in Sheffield…
My time at Student Roost in Sheffield has been nothing short of wonderful, and I would highly recommend it to anyone looking for student accommodation.
The staff truly make this place stand out. From the moment I arrived, I was met with incredible support and friendliness. I had a sudden and urgent need for accommodation, and the manager went above and beyond, moving mountains to get me settled in quickly. This level of dedication really made a difference during a stressful time. The managers are always accessible, and the rest of the team consistently handles requests efficiently and effectively.
Knowing that staff are available 24/7 provides immense peace of mind, especially for younger residents. This round-the-clock presence significantly enhances the sense of security within the building. Beyond the essential services, the common areas are fantastic – modern, inviting spaces perfect for relaxing or socializing. Student Roost also organizes a wide variety of events, which are a great way to meet people and get involved in the community.
The rooms themselves are designed with a modern touch, and any maintenance issues are addressed and resolved as quickly as possible.
Overall, it was a truly fantastic experience, and I wouldn't hesitate to choose Student Roost Sheffield again in the future!
1 april 2025
Review zonder uitnodiging
Antwoord van Student Roost
Hi there, thanks for taking the time to leave us a review. We're very pleased to learn that our team made you feel so welcome and supported, especially during what must have been a particularly overwhelming time. It’s great to know that their efforts made such a positive impact. We’re so glad you felt reassured by the 24/7 presence of our team, and that the events they organised helped you connect with others and feel part of the community. This is wonderful feedback which we really appreciate. Thank you once again! – Student Roost
Do NOT book this accommodation!!
My daughter has been staying in Nelson Place, Belfast for the past year. Various issues have arisen and none have been resolved to any level of satisfaction. No running water for two weeks and no communication provided. Laundry rooms flooded and no appropriate facilities offered. Have contacted their manager Matthew on a number of occasions however he declines all calls and hides. Have been told on a number of occasions he is at a meeting or at lunch. No duty of care towards the students. Do not send your children to this accommodation as they are happy to take their money but not provided basic necessities such as running water to drink, wash and flush their toilets. Student Roost are only the landlords and have nothing to do with the building??? This is the excuse my daughter was presented with but they will not provide details of the owners. I would opt for Liv student housing if your sending your kids this direction. Exceptional duty of care to students. This lot are clueless!!
26 mei 2025
Review zonder uitnodiging
Antwoord van Student Roost
Hi there, thank you for taking the time to leave us a review. We’re disappointed to learn that your experience at Nelson Place hasn’t met expectations, and we’re very sorry for any frustration or inconvenience this may have caused you and your daughter during her time with us. The water outage in January was caused by a wider issue with the national supplier, NI Water, and unfortunately was beyond our control. That said, we did our best to provide alternative facilities to help residents during that time. We are aware you’ve been trying to get in touch and our team did try to schedule a time that worked for you. We also shared a direct contact number and offered to work around your availability on the day, however, we didn’t hear back to confirm a time. We hope we can rectify this breakdown in communication. Outside of this, we have also met personally with your daughter earlier this month to talk through her concerns, and we’ll continue to offer our support in any way we can. We value your feedback and welcome the opportunity to speak further at a time that suits you. – Student Roost
Inconsiderate Noisy Neighbours, Poor Community Relations
I'm a neighbour near Student Roost on Hollis Croft in Sheffield. This weekend they had a mini festival and the noise was unbelievably loud - completely unnecessary for the size of the party. There couldn't have been more than 100 people there.
I had to keep my window closed all day in the boiling heat on a south facing road - in the end I had to leave my flat because it was so stressful.
This was totally inconsiderate to all the local neighbours and students who are still studying. The whole thing seemed very immature, like a business run by teenagers.
17 mei 2025
Review zonder uitnodiging
Antwoord van Student Roost
Hi Frankie,
Thank you for taking the time to leave us a review.
We’re sorry to hear that the noise from an event at one of our Sheffield properties impacted your weekend.
We hosted a mini festival for residents at our Hollis Croft property, as well as inviting all students in Sheffield via pre-promotion, to highlight the living experience at Student Roost. The event ran from 3pm to 10pm (before event cut off times) with a DJ, rodeo bull and food trucks.
We would love to speak to you directly about this, and ensure we're supporting the local community. If you have a spare 5 minutes, please do visit our team at Hollis Croft reception.
Thank you again for leaving a review.
Student Roost
Absolutely dreadful
Fortunately, this company was rude and difficult with me from the start. This caused me to do more research and read more reviews - and make a sharp u-turn. I was about to pay them thousands of pounds and entrust my child's safety to them - and they were astonishingly rude and difficult from the start. I just wish I could give zero (or negative) stars.
Update 9.5 25 Student Roost wanted me to give them more information and I have done that. I would prefer not to take this all offline though. The reason I have taken time to post this is to warn other prospective parents.
18.5.25 Despite the protestations below, and having details of my concerns, I have not had so much as an acknowledgement of my complaint.
22 april 2025
Review zonder uitnodiging
Antwoord van Student Roost
Hi there, thank you for taking the time to leave us a review. We’re very sorry to read that you had a negative experience while looking into making a booking at a Student Roost property. We requested further details from you so that we could investigate the a matter, however, as you’ve chosen not to provide these unfortunately we’re unable to progress this further. We would still like to know more about the situation you encountered, so that we can ensure we are providing the best service possible. If you wish to do so, we would encourage you to complete the Feedback and Complaints form on our website (www.studentroost.co.uk/feedback-and-complaints) so that the relevant management team can investigate and come back to you. We appreciate your feedback. Many thanks - Student Roost
Response updated - 20/05/2025.
Hi there, we're sorry to read that your complaint has not been responded to. Assuming this complaint was submitted via the form provided in our original response, we would like to investigate why this has not been responded to yet, however, as our request submitted to you via Trustpilot on 6th May for further information, such as your name, was not accepted we are unable to do so as we have insufficient information.
We would encourage you to email marketing@studentroost.co.uk with your details, and confirm in the email you are writing in regards to your Trustpilot review, and someone from the team will be able to look into this for you and come back to you ASAP. Many thanks – Student Roost
Very disappointed with Student Roost — unfair rent charges and misleading promises
This is my third year staying at a Student Roost property, and I’ve never been more disappointed. Despite being a long-term tenant, instead of receiving any goodwill discount, I’ve actually been charged more rent than what was advertised in their own newsletter.
When I booked my room this year, the person on reception clearly told me I was being given the "newsletter price" since no rebooker discount was available. Yet now, they’ve charged me a higher rent than what was advertised — even though I have proof that the lower rate was publicly offered. There newsletters are just for fooling people.
It feels completely unfair that after being loyal for three years, I'm being penalized rather than rewarded. This isn’t the first time I’ve faced issues either. Last year, they made it incredibly difficult for me to find a replacement tenant, even though the agreement clearly stated it was allowed. I had to go back and forth with them for weeks just to get that sorted.
Overall, the way Student Roost treats its existing tenants is deeply disappointing. Charging extra rent despite public pricing, offering no loyalty benefits, and making things harder than they need to be — all of it has left a very bad impression. I would not recommend staying here unless you’re ready to fight for what was promised to you.
The only thing I would appreciate is their friendly staff at reception but their management and the way they operate isn't good.
1 mei 2025
Review zonder uitnodiging
Antwoord van Student Roost
Hi there, thank you for taking the time to leave us a review. We're very sorry to read that your loyalty to Student Roost feels unappreciated, due to the matters you've raised. Your review has been passed on to the property management team and they've advised that the price within the newsletter you refer to confirmed that prices started "from" the lower amount, which is where the confusion seems to lie. All of our residents are extremely valued and your commitment to rebooking with The Oaks for multiple years means a lot to us. Our new Loyalty Promise ensure that residents, such as yourself, benefit from rebooking with Student Roost, as a way of showing our appreciation. You can find our all about our Loyalty Promise, here: www.studentroost.co.uk/loyalty-promise. Many thanks – Student Roost
Antwoord van Student Roost
Hi there, thank you for taking the time to leave us a review. We're very pleased you've experienced great customer service during your time staying at Trinity Square. We really appreciate your feedback! - Student Roost
Sneaky click bait ads
Deliberately puts a dummy "x" on their intrusive ads in apps so that you click on it and it takes you to their website. That tells you all you need to know about this business. No integrity and, seemingly, desperate for people to visit their website regardless of the means.
13 april 2025
Review zonder uitnodiging
Antwoord van Student Roost
Hi there, thank you for taking the time to leave us a review. We would very much like to investigate the matters you’ve raised, as we are unaware of any ads that include the feature you have mentioned. Please provide the details of the ad, and which platform you were served the ad on, to marketing@studentroost.co.uk. We are sorry for the inconvenience caused and hope to hear from you soon, so that we can look to rectify the problem. Thank you again for your feedback. – Student Roost
Exploitation of Students and Poor Services
Student Roost provide small rooms and mediocre facilities at extortionate prices. Their staff vocalize how much they dislike their job and are often rude to students. Should you make any attempt to exit your contract with good reason, Student Roost will demand that you continue your payments and then ignore you indefinitely. However desperate you may be for accommodation, DO NOT choose Student Roost.
20 september 2024
Review zonder uitnodiging
Antwoord van Student Roost
Hi there, thank you for taking the time to leave us a review. We are very sorry to read that you had a negative experience while living in your Student Roost accommodation. Residents are able to terminate their contracts early if in line with the reasons stated in our Cancellation Policy, which can be found here: https://www.studentroost.co.uk/help-and-advice/cancellation-policy. For other reasons outside of those permitted we do offer the option of finding a replacement tenant to take over your tenancy, within the time period stated in the Cancellation Policy and as per the conditions stated. If you would like to discuss these matters further we would encourage you to reach out to your property management team directly, or complete our complete the Feedback and Complaints form on our website (www.studentroost.co.uk/feedback-and-complaints) and someone will reach out to you. We appreciate your feedback. Many thanks - Student Roost
Merchant Studio Student Roost Experience I’d like to share my experience with…
I’d like to share my experience with Merchant Studios to help others make an informed decision before booking. I had booked accommodation for the September intake and moved in from September 2024. Due to personal circumstances, I had to leave the UK and terminated my contract. Despite this, I ensured all dues were cleared up to my move-out date, deep cleaned the room, and received confirmation on January 22, 2025, that I was no longer liable for any further payments.
However, on February 3, I was unexpectedly contacted and asked to pay additional charges, including rent up to the current date and cleaning fees—even though they have already found a new occupant. This is causing me significant mental stress, as they are now demanding over £1,000.
Even after vacating, they seem to impose unfair charges and demand money. I strongly advise considering alternative accommodations to avoid such issues.
Additionally, if anyone can guide me on how to proceed with this legally, I would really appreciate your help. I have all the necessary evidence confirming my payments, the deep cleaning, and that I was not liable for any further charges. Yet, they are now pressuring me to pay.
Your support and advice would mean a lot. Thank you!
2 maart 2025
Review zonder uitnodiging
Antwoord van Student Roost
Hi there, thank you for taking the time to leave us a review. We're sorry to read of these events that negatively impacted your experience of living with us at Student Roost. Your review has been passed on to the Operations Manager of your property and they've advised they have been in contact with you since your review was left and that they have worked with you regarding the financial status of your account. For any further assistance with these matters please don't hesitate to reach out to your Operations Manager directly. We appreciate your feedback. - Student Roost
The accommodation is great and the…
The accommodation is great and the people are so friendly and welcoming.
23 januari 2025
Review zonder uitnodiging
Antwoord van Student Roost
Hi there, thank you for taking the time to leave us a review. It’s great to know you’re enjoying your time living with us and that you've found everyone to be so welcoming. We really appreciate the feedback! – Student Roost
Avoid and look elsewhere!
If people are considering booking Little Patrick Street, Belfast I would suggest to look elsewhere really especially if you are in your final year of university and hoping to get work completed.
The middle of the building (unsure about the rest) is very noisey, people literally end up shouting in their rooms to the point where you can clearly hear them in the corridors, people come and go all night, slamming doors behind them each time until the early hours of the morning. Quiet hours, no such thing and no regards to anyone else on the floor either.
Issues have been reported numerous times and nothing has ever been done. Student roost seems to care more about taking money than actually dealing with any problems. Has been ongoing since September 2024.
The staff at reception are brilliant, however issues have been reported and it seems that the other students don't give a **** really as they can just get away with everything even when they have been told about it.
I would suggest that the property manager actually looks into these issues seriously and actually speaks to people.
22 januari 2025
Review zonder uitnodiging
Antwoord van Student Roost
Hi there, thank you for taking the time to leave us a review. We're very sorry that these events have negatively impacted your experience of living with us. Your review has been passed on to the property management team and they've advised that they have responded to any outstanding noise complaints. It's very important that residents report any of these instances of noise disruptions in real time, so that our team members can address them as they happen. As we're unaware of your full details, we're unable to address your specific concerns directly, however, you can complete the Feedback and Complaints form on our website (www.studentroost.co.uk/feedback-and-complaints) and someone will reach out to you. We appreciate your feedback. - Student Roost
Airbnb Experience Avoid At all Costs
Airbnb Experience Avoid At all Costs
Asked for way more information than needed, way too personal, felt very concerned. Emailed to seek information to complain was consistently given nothing of what was asked which was rather telling. I will now report to ICO as they have my data and they will not issue my SAR as requested several times. They will also not issue their CEO details which is also telling and I am more concerned. Avoid the reviews here are atrocious. Avoid Avoid Avoid
3 januari 2025
Review zonder uitnodiging
Antwoord van Student Roost
Hi there, thank you for taking the time to leave us a review. We’re very sorry to read that you had a negative experience while completing your booking. The data taken during your booking is held securely by the booking platform and not by us at Student Roost. They ask for verification for vetting purposes, which helps to assure that those who book to stay meet an eligibility criteria which is in place due to our accommodation in Glasgow being for Students only. With this mind, this also means your SAR and response from the CEO is again sat with the booking platform, rather than ourselves, so we’re unable to provide you with this information. We appreciate your feedback on the booking process and will be sure to feed this back. Many thanks – Student Roost
When I moved in the flat was dirty
When I moved in the flat was dirty
Kitchen table legs were broken
My kitchen cupboard is hanging by one hinge rased the issue when I moved in and still isn’t fixed shelves are also missing
My shower was blocked when I moved in has to use my flatmates shower and reported it
Maintenance didn’t come for a week and a half
By this time I had fixed it
They don’t email to let me know people are coming into my room
I woke up to a maintenance man in my room breaching my privacy not giving me 24 hour notice
19 september 2024
Review zonder uitnodiging
Antwoord van Student Roost
Hi there, thank you for taking the time to leave us a review. We’re very sorry to read that you did not enjoy your experience of living at Byrom Point. The outstanding issues you’ve raised with regards to your kitchen cupboard & the shelves have been passed on to your property management team for review and they will have the maintenance team come and investigate this for you. All residents are provided with notice that team members are visiting their room, if one has been scheduled, the only time access would taken would be during an emergency. If you feel this is not the case we’d encourage you to provide the date and time of this occurrence to your property team so that they can investigate this for you. You can do this via reception or via the Feedback and Complaints form, here: www.studentroost.co.uk/feedback-and-complaints. Thank you for your feedback. – Student Roost
YOU MUST NOT LET YOUR CHILDERN LIVE HERE!
Well Student Roost have done it again! Despite reports from the day my daughter moved in of black mould to the window, nothing has been fixed. Some token decorators mate was added to the window. Now water is pooring in through the closed window and the room is soaking wet. Maintenance can not seal this as it is wet, obviously! This window should have been replaced before anyone moved in. They will put her in another room with no amenities, bedding her clothing, kitchen or bathroom accessories and non of her friends. Is this what your children work hard for! It is disgusting how they rip these children off. I wish I could add photos. No she hasn't re raised the issue as what are her options. This should not be happening and should have been repaired or replaced to a habitable standard before anyone moved it. Shocking response. So long as you get your money.
7 december 2024
Review zonder uitnodiging
Antwoord van Student Roost
Hi Sally, thank you for taking the time to leave us a review. We're sorry to hear that there was a leak in one of the windows in your daughters flat, causing damp. Please be assured that our in-house maintenance team have investigated the claims of black mould. However, due to the window leak, progress of treating the damp has been delayed. We are monitoring the leak and damp very closely so that we can continue to treat it when it has dried. To ensure your daughter is happy and comfortable living with us, we have offered her a move to another room, which is exactly the same room type as her current one with the same amenities, along with providing spare bedding and additional support. We are unsure where the information that there are no amenities or bedding in the new room has originated from, but we can assure you this is not the case. The property team have spoken to your daughter and she has advised us that she is happy to stay in her current room, however, the option is still available to her to move if she changes her mind. We are in regular contact with her regarding these matters, however she has raised no further concerns and appears to be satisfied with the support she is being given. If this has changed, or changes, we encourage her to contact us ASAP and we will do everything possible to accommodate her. If you would like to speak to us further please don't hesitate to contact the property team directly. Many thanks – Student Roost
Daylight robbery and incompetence …
My son has moved in to Nottingham Trent, various emails sent, various calls they are charging him for a large room won’t change it To the same price as the other accommodations within the same place £60 more each week, as he is in a smaller room. Have taken TWO deposits one for a large room one for a small room have not refunded. He had referred a friend now saying he will get a £150 voucher not monetary and still has not been sent 2 months later. No manager or income team person replying to correspondence. Will now have to place this on ALL social media complain to property ombudsman as for an organisation who is completely extortionate to students and not willing to resolve.
23 september 2024
Review zonder uitnodiging
Antwoord van Student Roost
Hi there, thank you for taking the time to leave us a review. We are sorry to read of these issues that have negatively impacted you, and your son, during his time at Trinity Square. I can confirm the resident has already been sent his £150 Refer a Friend voucher earlier this month and evidence of this has been emailed over to him this morning, with advice on next steps if he cannot locate it. Our Finance Department are aware of the ongoing refund request and are looking into this for you. This issue has also been escalated, so it will be treated as priority. Updates will be provided to yourself via email, and to the resident, when we have further information. Thank you for your feedback. - Student Roost
Ben Lyon is a lovely staff member and…
Ben Lyon is a lovely staff member and is the nicest person I’ve ever met. Every night he asks if I’m okay and about what kind of night I’ve had. Honestly he is a credit to the student roost business.
22 november 2024
Review zonder uitnodiging
Antwoord van Student Roost
Hi there, thank you for taking the time to leave us a review. We are so pleased that you have had such a positive experience getting to know Ben and that he makes you feel so welcome at Byrom Point. We really appreciate the wonderful feedback! - Student Roost
If you want to get depressed choose…
If you want to get depressed choose this place!
The kitchen is in an awful condition.
The reception told me it is on students to clean it! So what are we paying you for?
I just got here a week ago! And didn’t even put my foot on the kitchen after seeing the condition.
Hygiene is something forbidden here!
Reception people are not helpful at all!
Nobody showed me around!
Nobody cares about your problems too!
Unfortunately my contract is for a whole academic year and as the policy says you can’t get your money back!
If it was possible I would ask for my money ASAP
18 oktober 2024
Review zonder uitnodiging
Antwoord van Student Roost
Hi there, thank you for taking the time to leave us a review. We're very sorry to read of these aspects of your stay which have negatively impacted your experience. Prior to check-in at the start of the academic year all areas, including kitchens, are cleaned via a housekeeping service, however, once residents have arrived and begin to use the spaces it is then the responsibility of the residents to take care of your shared kitchens areas. We would like to discuss the issues you've raised further with you, so we can assist where possible, which is why we have sent you a request via Trustpilot for your contact information. If you choose not to provide this we're unable to assist you directly as your review is anonymous. Alternatively, you can contact your property directly with more information, or complete the Feedback and Complaints form on our website (www.studentroost.co.uk/feedback-and-complaints) and someone will reach out to you. We appreciate your feedback. - Student Roost
Would give no stars if i could .
Would give no stars if i could .
But the one is for the staff who have to deal with this.
I turn down the accommodation. As it had some issues so was not worth the fee that i had paid.
From then i am still fighting to get just short of 12954 pounds back .
Which for some reason takes upto 28 days to be refunded.
We are now at day 21 with no sign of refund in site.
No phone no to call no e mail so have yo go through the accommodation to get in touch with them.
Not good
So i would not recommend you can always tell how good a company is when things go wrong how thay are handled
Just refund the money please .
This is. Update 10.09.24 still no refund and no sign of it. Nearly 28 days now !!!!!
Update 16.09.2024 refund done now nightmare over
21 september 2024
Review zonder uitnodiging
Antwoord van Student Roost
Hi Trevor, we’re very sorry to read of the breakdown in communication and delays you have experienced during the processing of your daughter’s refund. Your review has been passed on to the management team and they have confirmed they are doing everything possible to work alongside our finance department to have your correct refund issued as soon as they can. Thank you for taking the time to leave us a review, we value all feedback and use this to further improve our services for current and future residents. Many thanks – Student Roost
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