Ordered a SubCold small fridge 85L for a home bar after 2 returned orders for a COMFEE home bar fridge from Amazon, which both turned up severely damaged. SubCold was delivered quickly and on the... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Very helpful customer service (CS) - the first fridge was faulty but CS immediately arranged for a replacement. DPD unfortunately let them down on the arranged pick up time but this was quickly resolv... Toon meer
Absolutely love them which is why I purchased two. They hold so much, are brilliant to keep cold in the car then swap to our caravan. They are so lovely looking, I have two Hexagon matching ones, they... Toon meer
Bedrijf heeft geantwoord
Placing the order was straightforward. Delivery was prompt. Item was well packaged. Nothing negative to state. Will not hesitate to recommend Subcold and would use them again….👍🏿
Bedrijfsgegevens
Geschreven door het bedrijf
Subcold: The Future of Tailored Cooling : Subcold is more than just cooling—it's an experience. Pioneering the intersection of precision, style, and reliability, we've set the gold standard for mini-fridges, wine coolers, beer fridges, mini bar's and personalised cooling solutions. Every product echoes our commitment to efficiency and elegance, meeting the unique needs of homes and businesses alike. Our reputation isn't just built on premium products but also on the trust and satisfaction of our customers. Dive into our Trustpilot reviews, and you'll quickly see why Subcold Ltd is the first choice for discerning cooling enthusiasts. Join us in redefining the cooling experience. Cheers to the future of chill! 🍷🥤🍺
Contactgegevens
Unit 2, 28 Firth Road, EH54 5DJ, Livingston, Verenigd Koninkrijk
- 01506 440 557
- sales@subcold.com
- subcold.com
4,6
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Subcold
Dear Matthew,
Thank you for your kind 5* review!
We’re delighted to hear you’re pleased with the quality of your product and that it arrived on time. It’s always great to know everything went smoothly from order to delivery.
We really appreciate you taking the time to share your experience.
Best Wishes,
Subcold Team
Damaged on arrival
Damaged on arrival - diabolical customer service forcing me to enlist the help of my payment provider.
24 februari 2026
Antwoord van Subcold
Dear Mr Grills,
We’re very sorry to read your review and would like to clarify the situation, as some of the points raised are not accurate.
We certainly did not force you to seek assistance from your payment provider. When you contacted us, we simply asked for further details and images so we could understand the issue properly and offer the most appropriate support. Upon reviewing the information provided, it became clear that the damage to the unit door occurred after the door reversal had been carried out, and was not present on delivery.
Despite this, and as a gesture of goodwill, we offered to send a replacement door free of charge to resolve the matter quickly and without inconvenience. Unfortunately, a chargeback claim was then initiated before we were able to complete this resolution.
We always aim to be fair, transparent, and helpful, and it’s disappointing to hear that you felt your experience was otherwise. Should you wish to resolve this directly, we remain open to communication and would be glad to assist further.
Best Wishes,
Subcold Team
Mini Fridge turning into a freezer
My son got a 4L mini fridge for Xmas, it quickly started freezing over at the back and freezing the items in there. Currently discussing with customer services, their options were;
move it somewhere warmer
it's normal as it's not frost free
Don't put things near the back of the fridge
not willing to accept that a Fridge should be not be a freezer. Not using half the fridge because it's freezing everything, seems like a cop out.
After telling them its in a warm bedroom, they're saying it's too hot and the fridge is now over working.
Really not happy with the customer services response. currently have to defrost it and start the process all over again.
27 februari 2026
Review zonder uitnodiging
Antwoord van Subcold
Dear Customer,
Thank you for taking the time to share your experience, and we’re really sorry to hear how frustrating this has been for you.
The 4L mini fridge your son received is a small thermoelectric unit rather than a compressor fridge, and it is not auto-defrost or frost-free. Because of how this type of cooling system works, it’s normal for ice to form on the back plate ❄️, particularly if items are placed directly against it or if there is moisture inside the unit. The back panel is the cooling element, so it will naturally be much colder than the rest of the interior.
These compact 4L models are designed primarily for keeping drinks and small items cool rather than functioning in the same way as a full-sized kitchen fridge. They work best within a recommended ambient temperature range and in dry, well-ventilated indoor rooms. If the surrounding temperature is too cold (such as in unheated rooms) or too warm, the unit can struggle to regulate efficiently, which may result in excess condensation or heavier icing. This is outlined in the product guidance, but we completely understand that it can still be disappointing if it doesn’t meet expectations in practice.
Regular manual defrosting is required with this type of mini fridge, and ensuring items aren’t touching the back plate helps prevent freezing. We appreciate that this may feel inconvenient, and we’re sorry if the explanation from customer service came across as dismissive — that certainly wouldn’t be our intention.
If you’d like, please do continue the conversation with our support team so we can review the situation in detail and make sure everything is functioning as it should.
Best Wishes,
Subcold Team
Great fridge great customer service
Great fridge, fast delivery and fantastic customer service! I had a problem which they resolved in an amazingly short space of time. Really lovely people to deal with. Well done Subcold!
22 februari 2026
Antwoord van Subcold
Dear Alan,
Thank you so much for your 5* review!
We’re delighted you’re enjoying your fridge and that it arrived quickly 🚚. It’s also great to hear our team could resolve things swiftly for you — that’s exactly what we aim for.
We hope it keeps your drinks perfectly chilled ❄️🥤
Best Wishes,
Subcold Team
Amazing mini fridge 6L, smart, fast delivery.
I bought my Subcokd mini 6L fridge, I am so happy with it, amazing, it works straight away plug it into main. I work on the ship as a seafarer I bought this fridge for my cabin, it fits perfectly, doesn’t take much space. It keeps my drinks and food very cold
On a nice temperature. Also it is very quiet, doesn’t make any disturbance when I am sleeping. Thank you so much Subcold, I would recommend to anyone, very handy, very useful. Also thank you for fast delivery.
20 februari 2026
Antwoord van Subcold
Dear Customer,
Thank you for your brilliant review! We’re so pleased to hear your 6L mini fridge fits perfectly in your cabin and is keeping your drinks and food nicely chilled ❄️🥤 while staying nice and quiet.
It’s great to know the fast delivery 🚚 and simple plug-and-play setup made things easy for you too. We really appreciate your recommendation!
Best Wishes,
Subcold Team
Tiny fridge 😊
Easy to use website, easy to order and arrived when it said it would. The colour was exactly what I thought it would be. Plugged it in and it got cold quickly. The perfect tiny fridge for kimchi!
13 februari 2026
Antwoord van Subcold
Dear Abi,
Thank you for your lovely review 😊 We’re so pleased to hear you found the website easy to use and that your order arrived right on time
It’s great to know the colour met your expectations and that your tiny fridge cooled down quickly ❄️ The perfect little home for your kimchi – we love that!
We really appreciate your feedback and hope you continue enjoying your mini fridge.
Best Wishes,
Subcold Team
Faulty adapter on Subcold fridge replaced
The mobile fridge was a gift for my son for use at University. The fridge did not work from day one but once the problem was reported to Subcold they quickly diagnosed the fault and provided a replacement adapter immediately and now the fridge is operational.
23 februari 2026
Review zonder uitnodiging
Antwoord van Subcold
Dear David,
Thank you for taking the time to share your experience.
We’re really sorry to hear the fridge didn’t work from day one – that must have been disappointing, especially as it was a gift for your son heading off to university. However, we’re so pleased that once the issue was reported, our team were able to quickly identify the faulty adapter and get a replacement out to you straight away
It’s great to know the fridge is now up and running and keeping everything perfectly chilled ❄️ We hope it proves to be a reliable companion throughout your son’s time at university.
Best Wishes,
Subcold Team
Great quality design and build.
We are really happy to see a British made product, and really happy with the purchase.
The design is rock solid, and it's freezing produce properly, even on eco mode. Also, the screen temperature actually reflect the real temperature (unlike Alpicool and imitations). Excellent purchase. We have previously bought two portable 12v freezers, both Chinese models and one failed after 2 years (insulation failure) second, was sweating considerably
highlighting the poor "shell" construction of the newer models and lack of quality control over insulation. We were looking for quality build and hopefully a product that won't end up on landfill in 2 years, but Dometic is out of our price range. Can highly recommend, plus it's more efficient so uses less battery when you're out and about in your campervan.
23 februari 2026
Review zonder uitnodiging
Antwoord van Subcold
Dear Customer,
Thank you for your fantastic feedback!
We’re so pleased to hear you’re happy with the build quality and performance, especially that it’s freezing properly even on eco mode ❄️ and that the temperature display is accurate. It’s great to know it’s proving efficient and reliable for your campervan adventures 🚐.
We truly appreciate your recommendation and your support
Best Wishes,
Subcold Team
Pleased with replacement drinks fridge…
Chosen because of good reviews for products and service and because it’s a UK company. 10% off first purchase also useful, ordering easy, delivery as promised. Just need to use drinks fridge at our bowls club now to see if product lives up to expectations!
18 februari 2026
Antwoord van Subcold
Dear Christine,
Thank you so much for your thoughtful review!
We’re delighted you chose us based on our product and service reviews, and that being a UK company made a difference too – that really means a lot. It’s great to hear the ordering process was straightforward, the 10% discount came in handy, and that delivery arrived as promised
We hope the new drinks fridge keeps everything perfectly chilled for your bowls club ❄️🥤 and lives up to all expectations once it’s in full use
Best Wishes,
Subcold Team
Good product works well
13 februari 2026
Antwoord van Subcold
Dear Dave,
Thank you for your 5* feedback!
We’re really pleased to hear that the product is working well and doing exactly what you need it to do ❄️ That’s always lovely to hear.
Best Wishes,
Subcold Team
Recommended. A++
Great service, great communication, very quick delivery, great product at a great price. Recommended. A++
13 februari 2026
Review zonder uitnodiging
Antwoord van Subcold
Dear Agnes,
Thank you so much for the fantastic review – A++ is wonderful to see!
We’re delighted you’re happy with the service, communication and the quick delivery! It’s great to know you feel you received a quality product at a great price too. That’s exactly what we aim for.
We hope your fridge keeps everything perfectly chilled ❄️🥤
Best Wishes,
Subcold Team
We have purchased an ECO60F Freezer. And it is a great product
We have purchased an ECO60F Freezer to provide a bit of extra storage for frozen food. This is a delightful little unit which we have fitted inside a Larder cupboard. We are thoroughly pleased with it and the service we received from Subcold was superb.
12 februari 2026
Review zonder uitnodiging
Antwoord van Subcold
Dear Malcolm,
Thank you so much for your wonderful 5* review!
We’re absolutely delighted to hear that your ECO60F Freezer is providing the extra storage you needed and that it’s fitted perfectly inside your larder cupboard. It’s great to know you’re thoroughly pleased with the unit – it’s a brilliant little freezer for compact spaces ❄️
We’re also really pleased that you found our service to be superb. That truly means a lot to the whole team.
Best Wishes,
Subcold Team
Subcold Trek32 Portable Car Fridge
Option to deliver the cooler on a saturday was fantastic.
No issues unpacking and setting up the Subcold Trek32 Portable Car Fridge.
Tested it out and the temperature went from 18C to 1C in 25mins, fantastic product.
Has USB A and USB C ports and runs off a external power adapter.
14 februari 2026
Review zonder uitnodiging
Antwoord van Subcold
Dear Matthew,
Thank you for your brilliant feedback!
We’re so pleased the Saturday delivery option worked well for you 🚚 and that everything was smooth when unpacking and setting up your Trek32. It’s fantastic to hear it dropped from 18°C to 1°C in just 25 minutes – that’s seriously impressive cooling performance ❄️🥤
Great to know you’re making the most of the USB-A and USB-C ports too – perfect for keeping essentials charged while you’re on the go.
We really appreciate you taking the time to share your positive experience
Best Wishes,
Subcold Team
Love the fact that it locks so that my Beer is protected from my Teenager!
Early days but so far so good - Beer fridge looks good and has great capacity. Delivery was quick and it arrived well packaged so not too worried when the courier was a little less than gentle...
Love the fact that it locks so that my Beer is protected from my Teenager....
18 februari 2026
Review zonder uitnodiging
Antwoord van Subcold
Dear Richard,
Thank you for the great review – it certainly made us smile! 🍺
We’re so pleased to hear you’re happy with the look and capacity of your beer fridge, and that it arrived quickly and well packaged. Even if the courier was a little less than gentle, we’re glad it reached you safely and in perfect condition.
And yes – the lock definitely comes in handy for keeping those beers protected from curious teenagers! 😉
Thanks again for your 5* feedback
Best Wishes,
Subcold Team
Antwoord van Subcold
Dear Paul,
Thank you for your review!
We’re really pleased to hear that everything is all good and that the door bracket just needed a small adjustment. Sometimes a little tweak is all it takes to get things sitting perfectly.
If you ever need any further assistance or have any questions, please don’t hesitate to get in touch – we’re always happy to help.
Best Wishes,
Subcold Team
Received a quality Subcold 90 24 hours…
Received a quality Subcold 90 24 hours from ordering.The delivery driver was on time and very helpful.
13 februari 2026
Antwoord van Subcold
Dear Carole,
Thank you for your wonderful feedback!
We’re delighted to hear your Subcold Cave90 arrived within 24 hours of ordering – that’s the kind of speedy delivery we love to see! It’s also great to know the driver was on time and helpful.
We hope you’re enjoying your new fridge and that it’s keeping everything perfectly chilled ❄️
Best Wishes,
Subcold Team
Very well made, very functional, very practical.
Very well made, very quiet (although not completely silent) - haven’t measured the temperature officially but can say the 6l cools as much if not more than my large fridge in the kitchen, its simple, portable and practical - would recommend this to anyone looking to get a mini fridge at reasonable price, very satisfied and impressed with the product.
5 februari 2026
Antwoord van Subcold
Dear Alexander,
Thank you for your 5* feedback!
We’re so pleased to hear you’re impressed with the build quality and practicality of your 6L mini fridge. It’s great to know it’s cooling so effectively ❄️ and that you’ve found it simple, portable and good value for money.
We also appreciate your honest note about the sound level – compact fridges are designed to be quiet, though not completely silent, so your feedback is really helpful.
Thank you for the recommendation – we’re delighted you’re so satisfied with your purchase.
Best Wishes,
Subcold Team
Antwoord van Subcold
Dear Angela,
Thank you for your lovely feedback!
We’re so pleased to hear you found the ordering process easy and that the delivery updates kept you well informed, and even better, that it arrived right on time! 👌
We really appreciate you taking the time to share your experience.
Best Wishes,
Subcold Team
Antwoord van Subcold
Dear Ross,
Thank you for your lovely review!
We’re so pleased to hear you’re happy with your fridge and that it’s doing the job perfectly ❄️🥤 That’s exactly what we like to hear.
If you ever need any support or have any questions down the line, please feel free to reach out.
Best Wishes,
Subcold Team
Great Company
We are so happy with our wine cooler. This company is great and affordable prices. The customer services were really helpful and delivery of the fridge was fast. I would highly recommend this company.
3 november 2025
Antwoord van Subcold
Dear Sharon,
Thank you so much for your kind words!
We’re absolutely delighted to hear how happy you are with your wine cooler 🍷 and that you found our prices affordable. It’s especially lovely to know our customer service team were helpful and that your fridge arrived quickly!
Your recommendation truly means a lot to us.
Best Wishes,
Subcold Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.