I ordered a sample which, when it arrived, I couldn’t use, as the atomiser bottle wouldn’t work. I wrote to the company to inform them of this and got a very quick response apologising and saying they... Toon meer
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Lees wat reviewers zeggen
Great range of designer and niche fragrances available at good prices with delivery included. My orders have always arrived promptly and well packaged. Their sample bottles are leak-proof are labelled... Toon meer
I had ordered my sample and then seen so many negative reviews. I instantly emailed lee who happens to have taken over from the previous management and reassured me he is making every effort to get th... Toon meer
It should be zero stars. Avoid like the plague. Order never arrived, complained, replacement never sent as no tracking number issued. Complained again insisting on a refund and reminding seller if sta... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Authentic high end fragrances supplied in small sample bottle. The perfect way for you to discover a new favourite.
Contactgegevens
Verenigd Koninkrijk
- Hello@subscents.co.uk
- subscents.co.uk
Vraagt klanten om een review
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Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My sample was dispatched
My sample was dispatched, and delivered within a couple of days. I'm happy with the service
I placed an order and it arrived- looks…
I placed an order and it arrived- looks like that doesn't happen for a lot of people
Took a while to arrive
Took a while to arrive. To the point I thought I’d been ripped off.
However my order did arrive. It was exactly what I ordered and the price point was good.
This would be a really good service if they could sort their comms and shipping speed out
Looking forward to trying these…
Looking forward to trying these perfumes.
No problem
Sorry people, but I had no problem with them at all , delivery was a little slower than expected but it was no major who ha , I’ve had some thing never turned up for 7 months
Arrived quickly
Arrived quickly, was what I ordered. Happy with the service
Good contact and support
Easy to navigate the website and order
Easy to navigate the website and order. Delivered within a reasonable time frame and it's a great way to try different fragrances without spending £100's on a bottle. Also good if you like a variety of scents but are on a budget.
Original sample
I bought some Dior samples for my sister & she was delighted. Good service & prompt delivery.
Quality service for new fragrances and…
Quality service for new fragrances and perfect for holiday travel sizes
Never had a problem with subscents…
Never had a problem with subscents think delivery time could be quicker
Scam company report everyone needs to…
Scam company report everyone needs to report them

Antwoord van Subscents
A positive buying experience.
Based on my experience I have no hesitation in recommending Subscents. My order was confirmed immediately and progress communicated at every stage plus fast free delivery. The sample arrived attractively packaged. I would definitely order again.
New management and it shows!
So I had ordered from Subscents almost a year ago and didn't have the best experience. I received an e-mail somewhat recently saying they had changed management and I decided to give them another chance.
The ordering process was really smooth and I received my sample a little less than a week after ordering. Overall I'm happy with the experience and would use them again!
AVOID
So poor.
Absolutely no communication in 11 days since ordering. Was promised dispatch asap and 3 days later nothing. Glad I used PayPal so was easy to get back via resolution centre
I had ordered my sample and then seen…
I had ordered my sample and then seen so many negative reviews. I instantly emailed lee who happens to have taken over from the previous management and reassured me he is making every effort to get the company back from its poor customer service experience most have previously experienced. Product arrived within time frame and more than happy to give it 5 stars. Well done and trust me it’s a different set up.
From 1⭐️ to 5⭐️
From 1⭐️ to 5⭐️
I firstly had a terrible experience. My product didn’t arrive and they would not reply to any of my communication. Then I received an email from “Lee” who has now taken over the business. He transferred my money, plus he posted the original scent I ordered (and all within a day or two). I would not have ordered from this company again. I now feel safe to do so. Thank you Lee
Great service
Slightly worried about ordering with the reviews but received my order faster than stated on website. Would definitely order again and aftershave was fire
dubious after reading reviews
After ordering Iread the reviews about subscents and was very worried that i wouldn't receive my order, I must say i received my order within the 5 days as stated and creed product is fine..I will order again as no issues at all
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