Sulets Reviews 

I Met Mr. Joshua for my accommodation purpose. He helps me in each process & cleared my all doubts. The service was good.

Always a great experience dealing with Sulets and their friendly, helpful team. They offer an excellent service and I'd always recommend to those looking for an agent in the area.

At the very beginning of the current tenancy almost everything proceeded smoothly - communication with the agency was fine and most of the issues were taken care of in a timely manner. However, over the past few months me and my flatmates are treated poorly both by the Sulets and the landlord. There are couple of serious issues with the house we are renting at the moment, starting with severe mould problem in several places in the house, the lack of appropriate ventilation, the broken window or one of the toilets, which is leaking. The issues were reported a few weeks ago, but nothing concrete has been decided, let alone resolved.
I am amazed at how unprofessional someone can be.

Had no major problems the whole year we stayed. The issues arose in the check out at the end of the tenancy.
Sulets assigned the bedrooms incorrectly and so I was wrongly charged for damages I hadn't made, with the charges being deducted from my deposit amount. Sulets were very unprofessional and asked us tenants to bank transfer money between ourselves to amend the mistake they had made on the deposit deductions, rather than reimbursing me the correct deposit amount. Something else that wasn't made clear: they charge a set cleaning fee for the whole property and don't charge per room. My bedroom was assessed by Sulets themselves, and considered to be the only bedroom left in an 'excellent condition' and 'very clean and tidy', and yet I was charged the same amount to the other tenants - watch out for this. I travelled 200 miles from my home town to do a full day of cleaning to ensure I received the full deposit amount back and at least not be charged for cleaning, but this wasn't the case and I was charged the exact same amount as other tenants who only had 'fairly clean and tidy' rooms. If I had known this piece of information earlier, I wouldn't of made the four hour trip.

I lost my house key recently and Sulets were amazing about helping me get everything sorted out. Super greatful to Tsitsi for her help. She went out of her way to get my keys sorted so they looked just the same as before which is amazing for an autistic student. Thanks again!

awesome staffs. They really know their stuff. I was particular impressed with how Joshua help me with my accomodation. I will recommend them to any one any time any day.

Easy paperwork, good quality flat, helpful staff.
However, never got my deposit back despite handing back an immaculate room.

Update: 9 months after leaving the room and contacting the staff multiple times, my deposit still hasn't been refunded.

The house was dirty when we first arrived. Taps weren’t working and the pipes leaked! Got told to do safety inspections ourselves. To finally top it off they charged us £25 for small scratch in a door that was there when we first arrived. Bad company don’t go with it !

I have a good experience and Jake Lewis was really good and accommodating.

I love the Sulet team, they are nice and wonderful people. I was privileged to meet Emma, she is very nice and patient, she gave me a warm reception even when I needed a takeover,Emma was there for me, words can't express my gratitude to Emma and the rest of the sulet team. For everyone seeking accomodation out there, I assure you that you won't have any regrets.

panaromic view, amazing studio spacious to move around good storage area and amazing facilities

This is an awesome place to stay. The faculty is great as well. I had a wonderful time livin there.

Very nice and neat accommodation , the administration is the best

I have been living here for a year now! The reception staff are beyond lovely and helpful, the location is perfect for city centre life and for uni locations. The rooms are all ensuite which gives you so much privacy and the flats are well maintained and beautiful

Very helpful and informative on the flat I was viewing. They answered all the questions I had and provided good information on what I had asked. Easy and fast booking a viewing initially as well.

It was a smooth experience while booking accommodation on Sulets. Jake helped us throughout the process - from Viewing the property online multiple times to paying the rent. He answered all the queries we had and explained everything satisfactorily

Jake, our agent has been really kind and answers all my queries as soon as possible! I have had a really good experience with Sulets agency so far and I'd recommend it to others as well!

I had always heard the process of finding a house is terrible at majority times.

With Jake's help it was such a peaceful process!!
I had contacted other agencies as well but they weren't as satisfactory as it was with Jake.He didn't only help us with the entire process but also in finding the best suited Accomodation for us as per our requirement.

Would Definitely recommend Jake for anyone who is finding the process of finding an accommodation a headache.

Every single question , queries had been answered at the earliest by him.

Thank you so much Jake for being patient and generous throughout the process!!

Jake was really very helpful with all the queries we had, always available to help and guide us.
I had a very pleasant and smooth experience with the complete process.
Thanks alot Jake.