The most embarrassing f day ever. I paid for my purchase all went through pending in my bank account/ your recipet said paid and I get a call 5 mins later from your branch manage... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieCabot Circus, Glass House, BS1 3BX Bristol, Broadmead, GB
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Lees wat reviewers zeggen
I came across the shop at Cabot Circus and was intrigued as I've always loved perfume oils. The assistant was very helpful and from the description of what I liked, selected the perfect perfume. The p... Toon meer
Went into the store in cabot circus, such friendly service. Absolutely incredible perfumes, can't stop smelling it and already bought more online once I got home! Amazing scents for women and men
Welcomed as soon as we went into the store. Assistant didn’t rush us and let us try lots of samples. She was so friendly and helpful. Great experience and I love my new perfume Midnight. I spun th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
Contactgegevens
Cabot Circus, Glass House, BS1 3BX, Bristol, Broadmead, Verenigd Koninkrijk
4,5
Uitstekend
34 reviews
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Staff member was very helpful in…
Staff member was very helpful in picking gifts and friendly
17 maart 2026
Antwoord van Sunnamusk London - Cabot Circus
Dear Abdu
Thank you for your wonderful feedback. We’re delighted to hear our staff member was helpful and friendly while assisting you with choosing gifts!
Kind Regards
The Sunnamusk Team
Great experience with friendly staff
Welcomed as soon as we went into the store. Assistant didn’t rush us and let us try lots of samples. She was so friendly and helpful. Great experience and I love my new perfume Midnight. I spun the tombola wheel and was lucky to win a 50 ml perfume.
24 januari 2026
Antwoord van Sunnamusk London - Cabot Circus
Dear Joan
Thank you for your wonderful feedback. We’re so pleased to hear you felt welcomed and had such an enjoyable experience in store. Congratulations on your tombola win, and we hope you continue to love Midnight!
Kind Regards
The Sunnamusk Team
Antwoord van Sunnamusk London - Cabot Circus
Dear Martha
Thank you for your lovely feedback. We’re delighted to hear you experienced wonderful customer service and truly appreciate your support.
Kind Regards
The Sunnamusk Team
Antwoord van Sunnamusk London - Cabot Circus
Hi Marcus,
Thank you for your kind words! We’re delighted our team provided a polite, friendly, and welcoming service.
Kind regards,
The Sunnamusk Team
The customer service is amazing
The customer service is amazing. They helped me choose the best fragrance. I will support them again.
20 december 2025
Antwoord van Sunnamusk London - Cabot Circus
Hi Jenny,
Thank you for your feedback! We’re so pleased you had a great experience with our team and that you found your perfect fragrance. We look forward to welcoming you again!
Kind regards,
The Sunnamusk Team
Enjoying the Senura Scents
Alexandra did a wonder job explaining and going through the various varieties sunnah musk had to offer, ever grateful and happy to have bought them
26 december 2025
Antwoord van Sunnamusk London - Cabot Circus
Hi Abataat,
Thank you for your lovely feedback. We’re so pleased to hear that Alexandra provided such a positive and informative experience — we’ll be sure to pass this on to her.
Kind regards,
The Sunnamusk Team
Fantastic sales associates who…
Fantastic sales associates who remembered me from my last visit to Bristol April 2025 visiting from Bermuda.
24 december 2025
Antwoord van Sunnamusk London - Cabot Circus
Hi,
Thank you for your review! We’re thrilled our team could provide a friendly experience and that you felt welcomed returning to our Bristol store.
Kind regards,
The Sunnamusk Team
The most embarrassing f day ever
The most embarrassing f day ever.
I paid for my purchase all went through pending in my bank account/ your recipet said paid and I get a call 5 mins later from your branch manager at Cabot saying it didn’t go through.
Informed her I’d come back as was drinking a coffee in soup two doors down.
10 mins later Cabot security are literllay trying to drag me back to the store / demanding my purchase back and making a huge deal in front of a load of Xmas shoppers.
Furious
Went back to the shop and another security guard comes in and films me chatting with the manager taking a further payment.
Absolutely shocking and discussing be favour and not good.
Never eve buy anything from your business again.
--------------------------------------------------------
JUST SEEN YOUR REPLY TO THIS, IS THIS ALL YOU'RE GOING TO DO AND SAY ABOUT IT?
20 december 2025
Antwoord van Sunnamusk London - Cabot Circus
Darren Massey,
We are very sorry to hear about the embarrassing experience you had. The situation you described regarding the payment issue, the security involvement, and the filming is not the standard we aim for. We appreciate you bringing this to our attention, and we will investigate internally to ensure such incidents are avoided in the future. Thank you for your feedback.
Best Wishes
The Sunnamusk Customer Care Team
Alexandra served me
Alexandra served me. 10/10 service and she knew and understood my taste and sorted me out with an abid ambre perfume and oil and a gift for my mums birthday.
12 december 2025
Antwoord van Sunnamusk London - Cabot Circus
Tahir Islam,
We're happy to hear that you enjoyed your experience. It's great to know that you felt well-served and that we could assist you in finding the perfect items. Thank you for your positive feedback!
Best Wishes
The Sunnamusk Customer Care Team
Lovely perfumes
Alexandra was very helpful, she made it a very lovely experience for me at Sunnamusk
12 december 2025
Antwoord van Sunnamusk London - Cabot Circus
Elsuidaaa,
We're happy to hear that you had a lovely experience. We appreciate your positive feedback and are so glad that our team member was helpful to you.
Best Wishes
The Sunnamusk Customer Care Team
Professional service
Professional service, friendly, polite, with extensive knowledge, able to give excellent advice, I recommend!
15 december 2025
Antwoord van Sunnamusk London - Cabot Circus
Marzena Szlazak,
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our service professional, friendly, and helpful. Thanks for the recommendation!
Best Wishes
The Sunnamusk Customer Care Team
Amazing shop in Bristol
Amazing shop in Bristol. Great website. The fragrance is fantastic, such a choice
5 december 2025
Antwoord van Sunnamusk London - Cabot Circus
Hi Sallie,
Thank you! We’re glad you enjoyed your visit and found our website and fragrance selection fantastic.
Kind regards,
The Sunnamusk Customer Care Team
Excellent product
Excellent product, smell amazing and good feed from friend and family with compliments
Excellent customer service staff will engage and know the product well talk about layering and give you a different experience and eye-opener in regards to perfume
I will be visiting again.
28 november 2025
Antwoord van Sunnamusk London - Cabot Circus
Hi Ricco,
Thank you for your wonderful feedback! We’re delighted that you enjoyed both the product and our customer service. We look forward to welcoming you back soon.
Kind regards,
The Sunnamusk Customer Care Team
the whole experience was amazing
the whole experience was amazing! the staff was helpful and wonderful. I was gonna buy a small size perfume oil but ended up buying a whole gift set!!
29 november 2025
Antwoord van Sunnamusk London - Cabot Circus
Hi Thoon,
Thank you for your fantastic review! We’re so pleased you had an amazing experience in store and left with a gift set you love.
Kind regards,
The Sunnamusk Customer Care Team
Very good customer service
Very good customer service. Excellent product. Made to feel welcome and staff took time with me to explain the products and the offers available.
13 november 2025
Antwoord van Sunnamusk London - Cabot Circus
Hey Michelle
Thank you for the fantastic review — we’re delighted you felt welcomed and well looked-after!
Best wishes
The Sunnamusk Customer Care Team
Great customer service!
10 oktober 2025
Antwoord van Sunnamusk London - Cabot Circus
Hi Yasmin,
Thank you for your kind words! We’re delighted to hear you enjoyed our customer service.
Kind regards,
Sunnamusk Customer Care Team
Bristol Store
Ying and the team in the Bristol store were amazing and definitely went above and beyond with a customer service issue I had. Thanks girls!
19 augustus 2025
Review zonder uitnodiging
Antwoord van Sunnamusk London - Cabot Circus
Dear Dimple,
Thank you for sharing your experience! We’re delighted that Ying and the Bristol store team went above and beyond to help you. We’ll be sure to pass on your kind words!
Best Wishes,
The Sunnamusk Customer Care Team
Wonderful fragrances and great service
Wonderful fragrances, strong aromatic and very special. Get more comments wearing Sunnamusk than anything else.
Service in the Bristol store always great, friendly helpful staff. Very impressed.
3 mei 2025
Antwoord van Sunnamusk London - Cabot Circus
Thanks, Sam! We’re so pleased you’re enjoying the fragrances and great service at our Bristol store.
Kind Regards,
The Sunnamusk Customer Care Team
The shop assistant was very helpful and…
The shop assistant was very helpful and patient. I bought a couple of fragrances at Christmas and was super happy. I wanted to sample other scents and layering. She was very knowledgable.
29 april 2025
Antwoord van Sunnamusk London - Cabot Circus
Thank you, Josie! We’re delighted you had a great experience sampling and learning about scent layering.
Kind Regards,
The Sunnamusk Customer Care Team
Helpfulness and knowledge of the team…
Helpfulness and knowledge of the team member meant I was able to get a restock from colour and smell description in seconds without knowing the name of the fragrance! She also provided great recommendations for Bristol! Excellent service.
19 april 2025
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