I wanted to highlight a wonderful experience I had yesterday with one of your sales team in Reading, Berkshire at the Oracle shopping centre. I was served by a young gentleman by the name Edoardo R... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieThe Oracle Centre, Riverside Road, RG1 2AG Reading, England, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Can not get enough of SunnaMusk! Golden dust, black rose, soft paradise just a few beautiful aromas! Can literally smell the stall through the whole of our shopping mall! 100% would recommend, staff a... Toon meer
Bedrijf heeft geantwoord
Waited a while before Christmas to Amber Rose to be available and it was finally purchase. I was really excited to have it for Christmas after smelling it in reading, however, it is very weak and does... Toon meer
Bedrijf heeft geantwoord
I went by the kiosk in the Reading Oracle today (and have purchased from there once before). I had the pleasure of Ashley’s help - what an absolute superstar she is, and only on her 3rd day! She help... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
Contactgegevens
The Oracle Centre, Riverside Road, RG1 2AG, Reading, England, Verenigd Koninkrijk
4,2
Goed
45 reviews
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Sunnamusk London - Reading
Salim,
We're glad you had a positive experience with our products and staff! Thanks for your kind words; we appreciate your feedback.
Best Wishes,
The Sunnamusk Customer Care Team
Antwoord van Sunnamusk London - Reading
Hi Ahmed,
Thank you for your kind words! We’re delighted to hear our team was helpful and experienced, and we look forward to welcoming you back soon.
Kind regards,
The Sunnamusk Customer Care Team
Amazing smells all the oils and…
Amazing smells all the oils and perfumes smell amazing the lady that served us was very helpful and knowledgeable would highly recommend.
28 september 2025
Antwoord van Sunnamusk London - Reading
Hi Georgia,
Thank you so much for your lovely review! We’re thrilled to hear that you enjoyed our fragrances and received such great service from our team. We truly appreciate your recommendation and hope to welcome you back soon!
Kind regards,
The Sunnamusk Customer Care Team
Antwoord van Sunnamusk London - Reading
Hi AbdulHameedShabbir,
Thank you for your feedback! We’re glad to hear you had a great experience and that the perfume smells wonderful.
Best regards,
The Sunnamusk Customer Care Team
I did not enjoy my experience
I did not enjoy my experience. I have emailed them with my complaint
18 september 2025
Antwoord van Sunnamusk London - Reading
Hi Sham,
We’re very sorry to hear that your experience did not meet your expectations. However, we have not received any emails from you regarding this matter. Please could you resend your message so we can investigate and assist you properly?
Kind regards,
The Sunnamusk Customer Care Team
Gorgeous scents, great promos, and superstar staff!
I went by the kiosk in the Reading Oracle today (and have purchased from there once before). I had the pleasure of Ashley’s help - what an absolute superstar she is, and only on her 3rd day! She helped talk me through the Evanto price points, the buy-2-get-the-3rd-half-price, and the spend over £100 to get 10% off or the wheel spin promo! I walked away a happy bunny with 3 gorgeous bottles of oils! Expect me back for sure, and thanks again, Ashley!
17 september 2025
Review zonder uitnodiging
Antwoord van Sunnamusk London - Reading
Dear Tasneem,
Thank you for sharing your experience! We’re delighted Ashley could help make your visit enjoyable and guide you through our promotions. We look forward to welcoming you back soon!
Best Wishes,
The Sunnamusk Customer Care Team
Beautiful fragrances
I appreciate the fragrance of the products from Sunnamusk. Since discovering their line, I have developed a strong affinity for their offerings and intend to continue purchasing them. The scent lasts for hours and is truly exquisite. I have also recommended Sunnamusk to friends and family.
30 augustus 2025
Antwoord van Sunnamusk London - Reading
Dear Marian,
We’re so happy to hear how much you enjoy our fragrances! Thank you for recommending Sunnamusk to your friends and family — it means a lot to us.
Best Wishes,
The Sunnamusk Customer Care Team
Antwoord van Sunnamusk London - Reading
Dear Daniel,
Thank you so much for your review! We’re thrilled to hear Sunnamusk is an all-time favourite of yours.
Best Wishes,
The Sunnamusk Customer Care Team
Love all the fragrances
Love all the fragrances. Just bought Amber Rose and it is gorgeous
9 augustus 2025
Antwoord van Sunnamusk London - Reading
Dear K Faro,
Thank you for your lovely feedback! We’re so pleased that you’re enjoying all our fragrances, especially Amber Rose.
Best Wishes,
The Sunnamusk Customer Care Team
Antwoord van Sunnamusk London - Reading
Hi there,
Thank you for your review! We’re glad to hear you’re overall satisfied with your experience. Your feedback means a lot to us, and we hope we can make your next experience with Sunnamusk even more memorable.
Best wishes,
The Sunnamusk Team
Antwoord van Sunnamusk London - Reading
Timi,
We're happy to hear that our staff was helpful and our advice was great. Thank you for your positive feedback!
Best Wishes
The Sunnamusk Customer Care Team
Exemplary Service
As always, exemplary service when I shop here. Staff are knowledgeable, friendly and always helpful.
9 juli 2025
Antwoord van Sunnamusk London - Reading
Thank you so much for your wonderful 5-star review, Caroline! 🌟 We're truly grateful for your continued support. It’s lovely to hear that you consistently have a great experience with our team — we’ll be sure to pass on your kind words. We look forward to welcoming you again soon!
Best Wishes
The Sunnamusk Customer Care Team
Amazing as per usual 😍
Excellent customer service as always, I'm always stocking up on perfumes and having a mental wishlist for my next purchases
2 juli 2025
Antwoord van Sunnamusk London - Reading
Hey Ornella,
Thank you! We're so grateful for your continued support and loyalty. It’s always a pleasure to help you build your collection — and we can’t wait to see what’s next on that wishlist!
Kind Regards
The Sunnamusk Customer Care Team
The only affordable aftershave I wear
Fantastic aftershave, great service team, just don’t tell everyone or we will all smell the same.
6 juli 2025
Antwoord van Sunnamusk London - Reading
Hi William,
Thank you for the kind words — your secret is safe with us! We're so glad you're enjoying the aftershave and our service.
Kind regards,
The Sunnamusk Team
The lady who served me explained every…
The lady who served me explained every perfume in detailed and how to layer them. It was a great experience
10 juni 2025
Antwoord van Sunnamusk London - Reading
Hey Jackline,
We’re so glad to hear that our staff took the time to guide you through the fragrance selection and layering process. It’s wonderful that you had such a great experience!
Kind Regards,
The Sunnamusk Customer Care Team
Feel that the smell of oil is no where…
Feel that the smell of oil is no where as near as smell on card it’s as if card is impregnated with strong smell and oil smells of just oil
3 juni 2025
Antwoord van Sunnamusk London - Reading
Hi Caroline,
Thank you for your honest feedback. Scent cards are designed to give an initial impression of the fragrance, but the oils may smell differently once applied, especially as they settle on the skin. We want you to enjoy your fragrance fully and invite you to reach out so we can recommend products or tips that might enhance your experience.
Kind Regards
The Sunnamusk Team
Nice staff
I simply can't pass by the Sunnamusk kiosk without buying something nice. The staff members are welcoming and polite.
6 mei 2025
Antwoord van Sunnamusk London - Reading
Hey Eddie,
Thank you for your continued support! We’re so glad our team always leaves a warm impression.
Kind Regards,
The Sunnamusk Customer Care Team
Antwoord van Sunnamusk London - Reading
Thank you, AK! We’re so glad you’re enjoying the fragrance.
Kind Regards,
The Sunnamusk Customer Care Team
The customer service was exquisite and…
The customer service was exquisite and I really enjoyed the detail spent explaining the perfumes and how the scent matches the tone for the said customer!
26 april 2025
Antwoord van Sunnamusk London - Reading
Thank you, Sia! We’re so glad our team took the time to guide you through the scents—it's lovely to hear you appreciated it.
Kind Regards,
The Sunnamusk Customer Care Team
Great 10/10
12 april 2025
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.