The sales person gave enough time to let me sample all the fragrances. Great quality perfumes. Never conpromise on quality.
Locatie
Wijzig locatieMontfichet Road, Olympic Park, E20 1EJ London, GB
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Had not come across this company before but was given some scented card samples after passing their people at Westfield shopping centre in Stratford, whilst visiting London. I kept the samples as I pa... Toon meer
Bedrijf heeft geantwoord
The saleswoman Christi was brilliant in service and polite...... I have been buying from sunna musk for years but Christis service was one of the best.
Bedrijf heeft geantwoord
Experience was great. Was not planning to buy the product just stumbled across it. Sales person was amazing, very good customer service. They were polite and very friendly, which made the experience a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
Contactgegevens
Montfichet Road, Olympic Park, E20 1EJ, London, Verenigd Koninkrijk
4,6
Uitstekend
161 reviews
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The sales person gave enough time to…
The sales person gave enough time to let me sample all the fragrances. Great quality perfumes. Never conpromise on quality.
17 maart 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Sales staff was excellent
The saleswoman Christi was brilliant in service and polite...... I have been buying from sunna musk for years but Christis service was one of the best.
12 maart 2026
Antwoord van Sunnamusk London - Westfield
Dear Tabs
Thank you for your wonderful feedback. We’re delighted to hear Kristi provided brilliant and polite service — we’ll be sure to pass on your kind words! It’s fantastic to know your experience with Sunnamusk continues to be so positive over the years.
Kind Regards
The Sunnamusk Team
Antwoord van Sunnamusk London - Westfield
Dear Sudipto
Thank you for your wonderful feedback. We’re thrilled to hear you love the Elixir and its exquisite scent!
Kind Regards
The Sunnamusk Team
I could not find the shop so I called…
I could not find the shop so I called and the lady gave me great directions to find them. When I got there she was very polite but I forgot her name but she was the lovely server in the glasses. Sorry I can’t find your name I lost the receipt
20 februari 2026
Antwoord van Sunnamusk London - Westfield
Dear Tessa
Thank you for your kind feedback. We’re pleased to hear that our team was able to guide you to the store and provide a polite and helpful service. We hope you continue to enjoy your purchase!
Kind Regards
The Sunnamusk Team
Antwoord van Sunnamusk London - Westfield
Hey!
Thank you for your lovely feedback. We’re delighted to hear that our staff were helpful and truly appreciate your support!
Kind Regards
The Sunnamusk Team
Had not come across this company before…
Had not come across this company before but was given some scented card samples after passing their people at Westfield shopping centre in Stratford, whilst visiting London. I kept the samples as I particularly liked one of the scents and when I got home, I looked them up and ordered their Golden Dust scent, which came with a free scented oil. My order arrived three days later, which is really good service and the bottle of fragrence and the presentation box was really pretty. The free oil, which is a different scent and came in a little velvet bag, is also really nice, so I think I will be using this company again.
16 februari 2026
Antwoord van Sunnamusk London - Westfield
Dear Lisa
Thank you for your detailed review. We’re delighted to hear that you enjoyed your Golden Dust order, the presentation, and the complimentary scented oil. We’re so pleased this has encouraged you to use our company again!
Kind Regards
The Sunnamusk Team
What i Experience is the staff are…
What i Experience is the staff are great, Great Customers Service, always Great with there Customers, Sunnamusk in Stratford knows what there customers wants. I Rate Stratford Westfrilds a five by far Stratford Westfrilds Sunnamusk the staff are the best by far
1 februari 2026
Antwoord van Sunnamusk London - Westfield
Dear Stanley
Thank you for your amazing review. We’re so pleased to hear you consistently receive great customer service from our Stratford Westfield team. Your kind words and loyalty are truly appreciated!
Kind Regards
The Sunnamusk Team
Golden dust products are a little inconsistent!
I love the Golden Dust perfume scent so much! The other Golden Dust scented products are such a let down though. I purchased the oil, however the smell of it is much sweeter than the original perfume (even if you only use a little bit of it). After a while it starts to take on a slight rotting fruit fragrance? Similarly with the candle, it just smells like vanilla, not Golden Dust. It also melts oddly but I don't care as much about this, although if I purchased it as a gift I would take this into consideration. Such a shame because I just love the original scent, I wish I had just bought the perfume itself!
11 januari 2026
Review zonder uitnodiging
Antwoord van Sunnamusk London - Westfield
Hi Jessica,
Thank you for sharing your feedback. We’re glad to hear you love the original Golden Dust perfume, but we’re sorry the other products didn’t meet your expectations. Fragrance formats like oils and candles can sometimes vary slightly from the EDP, and we appreciate your notes regarding the scent and candle performance. Our Customer Care team can offer suggestions for products that best match the original scent if you’d like further guidance.
Kind regards,
The Sunnamusk Team
Friendly attendants
23 december 2025
Antwoord van Sunnamusk London - Westfield
Hi Abdullahi,
Thank you for your feedback! We’re pleased to hear our team provided a friendly and helpful experience.
Kind regards,
The Sunnamusk Team
Antwoord van Sunnamusk London - Westfield
Hi Sumaiya,
Thank you for your feedback! We’re delighted that you had a positive experience with our customer service and found our staff friendly.
Kind regards,
The Sunnamusk Team
Great L could better reward loyalty
As a regular customer could be better at loyalty, first time at Westfields I didn’t get a deal.
22 december 2025
Antwoord van Sunnamusk London - Westfield
Mohammed Dhalech,
We appreciate your feedback. We're sorry that you didn't receive a loyalty deal during your first visit to Westfields. We will look into our loyalty program.
Best Wishes
The Sunnamusk Customer Care Team
Tulay served me and she was really…
Tulay served me and she was really polite, helped me pick the right fragrance for me, and has great customer service, it was a pleasure purchasing from her!
22 december 2025
Review zonder uitnodiging
Antwoord van Sunnamusk London - Westfield
Tejinder Singh Purewal,
We're happy to hear that you had such a positive experience! We appreciate your kind words about the service you received and are glad we could help you find the perfect fragrance.
Best Wishes
The Sunnamusk Customer Care Team
good service
15 december 2025
Antwoord van Sunnamusk London - Westfield
Hi Dr. Pooja,
Thank you for your review! We’re delighted you were happy with our service.
Kind regards,
The Sunnamusk Team
Excellent customer service
Excellent customer service. The perfumes I bought for myself and my husband smell amazing.
14 december 2025
Antwoord van Sunnamusk London - Westfield
Zaraa Laskar,
We're happy to hear that you had an excellent experience with our customer service! We're also glad you and your husband are enjoying your amazing perfumes. Thanks for your feedback.
Best Wishes
The Sunnamusk Customer Care Team
Nice customer service
Served by Mikael in Stratford branch good customer service very helpful and polite recommended me a few perfumes went with the Golden Dust✅
11 december 2025
Review zonder uitnodiging
Antwoord van Sunnamusk London - Westfield
Hi A N,
We’re happy Mikael could help you find the right perfume. Thank you for your feedback!
Kind regards,
The Sunnamusk Customer Care Team
Great customer service
Went in looking for a perfume, got given a chance to smell the perfume and had a friendly conversation surrounding it :)
23 november 2025
Antwoord van Sunnamusk London - Westfield
Hi Nafisa,
Thank you for your wonderful review! We’re delighted you enjoyed sampling the perfume and had a friendly experience with our team.
Kind regards,
The Sunnamusk Customer Care Team
Great customer services
The young lady that helped was exceptional - very polite and knowledgeably on the products - TY
I have two new favourite oils x
27 november 2025
Antwoord van Sunnamusk London - Westfield
Hi Serene,
Thank you for your wonderful feedback! We're so pleased to hear that the young lady who assisted you provided exceptional service and helped you discover two new favourite oils. Enjoy your fragrances!
Kind regards,
The Sunnamusk Customer Care Team
Antwoord van Sunnamusk London - Westfield
Hi Jennifer,
Thank you so much for your wonderful 5-star review! We’re delighted to hear you rate our products 11/10 — that truly means a lot to us.
Kind regards,
The Sunnamusk Customer Care Team
Fast delivery lovely packaging oil…
Fast delivery lovely packaging oil smells lovely and lasts all day
26 november 2025
Antwoord van Sunnamusk London - Westfield
Hey Lesley,
Thank you for your wonderful review! We’re delighted to hear that your order arrived quickly, beautifully packaged, and that you’re enjoying the oil all day long.
Best Wishes,
The Sunnamusk Customer Care Team
Antwoord van Sunnamusk London - Westfield
Hi HKM,
Thank you so much for your wonderful review! We're delighted to hear you received excellent, personalised customer service.
Kind regards,
Sunnamusk Customer Care Team
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