Sunnamusk London - White City Reviews 24

TrustScore 4 uit 5

4,0

Westfield White City, Ariel Way, W12 7GF London, England, GB


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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

They have the best perfume ive ever smelled and some others that smell as expensive and authentic as well. The only problem is that they did not last as long and strong as I expected them to on clothe... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I visited the ariel way westfield branch of Sunnamusk. I was served by Sabreena who was very helpful. She listened to me attentively and answered all my questions. I wanted two fragrances and when... Toon meer

Beoordeeld met 5 van de 5 sterren

This perfume is absolutely gorgeous. I was given a test strip when I was shopping in Westfields shopping centre by one of the sales reps and could not stop smelling the card. When I got home I went t... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I had bought Sunnamusk oil based perfume before, so it didn't take long to convince. The perfumes last all day and there is a variety fragrances to choose from. I will recommend Sunnamusk to all my fr... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Parfumerie
  2. Cosmetica en parfums leverancier
  3. Cosmeticawinkel

Geschreven door het bedrijf

Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.


Contactgegevens

  • Westfield White City, Ariel Way, W12 7GF, London, England, Verenigd Koninkrijk

4,0

Goed

TrustScore 4 uit 5

24 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 4 van de 5 sterren

They have the best perfume I've ever...

They have the best perfume ive ever smelled and some others that smell as expensive and authentic as well. The only problem is that they did not last as long and strong as I expected them to on clothes. Their oils are beautiful but I expected them to be a lot more fragrant for longer. You would have to reapply the oil and the perfume but because they're a bit expensive I feel bad spraying a lot lol. The service in white city was beautiful though. The seller gave me advices and helped me choose and the packaging was amazingg. He sprayed the whole bag with the perfume and because the material of the bag absorbs the perfume well my room and closet smelled like it for 3 days straight because of it. Even I smelled of the perfume simply from the bag returning back home, thats why I expected it to last as long on clothes.

10 januari 2026
Logo Sunnamusk London - White City

Antwoord van Sunnamusk London - White City

Hi Maya,

Thank you for your detailed feedback! We’re delighted that you love our perfumes and oils and enjoyed the service in White City. We appreciate your note regarding fragrance longevity — oils and perfumes can sometimes vary slightly on clothing versus skin. Your feedback is invaluable and helps us continue improving our products and experience.

Kind regards,
The Sunnamusk Team

Beoordeeld met 5 van de 5 sterren

Staff was very friendly and helpful

Staff was very friendly and helpful. I love the oils variety and their fragrances.

30 december 2025
Logo Sunnamusk London - White City

Antwoord van Sunnamusk London - White City

Hi Andaleeb,

Thank you for your kind words! We’re delighted to hear you enjoyed our oils and fragrances, and that our team provided a friendly and helpful experience.

Kind regards,
The Sunnamusk Team

Beoordeeld met 1 van de 5 sterren

Discount

purchased one of the oil bottles last week and asked whether I could receive the Blue Light discount, as I have done on previous occasions. Unfortunately, the staff member I spoke with was not helpful at all and seemed more focused on serving me quickly than providing proper customer service. I was made to feel as though I was being rushed and dismissed, which I found quite upsetting. The shop was not even busy I was the only customer.

I am also a member and have been a loyal customer of Sunnah Musk from the very beginning, regularly purchasing the Abid Amber oil. Because of this, I was particularly disappointed with the experience. The level of service I received has genuinely put me off the brand, which is not something I expected after being such a long-standing customer.

18 december 2025
Logo Sunnamusk London - White City

Antwoord van Sunnamusk London - White City

Zainab,

We regret to hear about the unsatisfactory service you experienced, especially as a long-standing customer. We appreciate you bringing this to our attention. We'll address this internally to ensure our team provides a better experience in the future. Thank you for your feedback.

Best Wishes
The Sunnamusk Customer Care Team

Beoordeeld met 5 van de 5 sterren

He make me buy the spry instead of the…

He make me buy the spry instead of the oil perfume, keep it up.

30 september 2025
Logo Sunnamusk London - White City

Antwoord van Sunnamusk London - White City

Usman Alhassan,

We're happy to hear that you enjoyed your experience with our product. Thank you for sharing your positive feedback; we appreciate it a lot!

Best Wishes
The Sunnamusk Customer Care Team

Beoordeeld met 5 van de 5 sterren

Excellent customer service

Excellent customer service, the sales assistant was very knowledgeable about the customer loyalty points. I saved on the four products I brought, both on loyalty points and instore offer.

21 augustus 2025
Logo Sunnamusk London - White City

Antwoord van Sunnamusk London - White City

Dear TB,

Thank you for your fantastic 5-star review! We’re delighted to hear that our team was able to help you make the most of your loyalty points and in-store offer. Your support means a lot to us!

Best Wishes,
The Sunnamusk Customer Care Team

Beoordeeld met 1 van de 5 sterren

Misleading Samples – Disappointed Again

I purchased Oud De Amber from the Sunnamusk at Westfield, but unfortunately, the product I received was noticeably weaker than the one I was shown. The scent completely fades within 1–2 hours.

Sadly, this isn’t the first time. I had the exact same experience years ago with their "Abid Ambre" fragrance bought from their Southall branch.

This recurring issue leads me to believe Sunnamusk may be selling diluted versions of their display samples to the public. I’ve never encountered this kind of discrepancy with any other perfume brand. Very disappointing.

1 juli 2025
Review zonder uitnodiging
Logo Sunnamusk London - White City

Antwoord van Sunnamusk London - White City

Dear BSN,

Thank you for sharing your concerns with us. We are genuinely sorry to hear about your disappointing experience with Wood De Amber and your previous purchase of Abid Ambre. We understand how important it is for fragrance to meet your expectations, and we assure you that we do not dilute our products.

We would like to investigate this further and offer a resolution. Please contact us directly so we can better understand the issue and work towards making this right for you.

Kind regards,
The Sunnamusk Customer Care Team

Beoordeeld met 5 van de 5 sterren

Great service

Great service! Got what exactly what I asked for. Beautiful fragrances! Highly recommend!

15 juni 2025
Logo Sunnamusk London - White City

Antwoord van Sunnamusk London - White City

Hey Gabi,

We’re delighted to know you received exactly what you were after and that you're enjoying the fragrances. Thank you for your recommendation—it truly means a lot to us!

Kind Regards,
The Sunnamusk Customer Care Team

Beoordeeld met 5 van de 5 sterren

GREAT!

Thank you for the service!

3 december 2024
Logo Sunnamusk London - White City

Antwoord van Sunnamusk London - White City

Hey MMM,

You're very welcome! We’re glad you had a great experience and hope to see you again soon.

Kind Regards,
The Sunnamusk Customer Care Team

Beoordeeld met 5 van de 5 sterren

This perfume is absolutely gorgeous

This perfume is absolutely gorgeous. I was given a test strip when I was shopping in Westfields shopping centre by one of the sales reps and could not stop smelling the card. When I got home I went to their website and placed an order. They had a sale and discount code which was a very nice touch. I am very much into middle eastern fragrances and this is extremely well done.

27 mei 2025
Logo Sunnamusk London - White City

Antwoord van Sunnamusk London - White City

Hey Samantha,

We’re delighted you discovered us at Westfields and enjoyed your purchase! Thank you for your appreciation of our Middle Eastern-inspired fragrances.

Kind Regards,
The Sunnamusk Customer Care Team

Beoordeeld met 5 van de 5 sterren

The assistant listened to my…

The assistant listened to my description of a scent I was interested to purchase. He showed me all the fragrances that matched what I was looking for, found the perfect one. Thank you my brother loves it.

24 mei 2025
Logo Sunnamusk London - White City

Antwoord van Sunnamusk London - White City

Hey Sarah,

Thank you for sharing your experience! We’re delighted our assistant could help you find the perfect fragrance for your brother.

Kind Regards,
The Sunnamusk Customer Care Team

Beoordeeld met 1 van de 5 sterren

Absolutely annoying as nails on a…

Absolutely annoying as nails on a chalkboard.
Plain oil with no smell at ALL. literally lasted like half a second (if that makes sense) before disappearing like dust in the wind. Bought it at Westfield Houslow, and before we even reached primark, POOF! no smell. And guess how much it costed? If you said £112.00, You're correct! We could've bought 2 perfumes from a perfume shop that last at least a week with that much money. Would NOT even Recommend to my enemies, stay away from this stupid "company".

31 mei 2025
Review zonder uitnodiging
Logo Sunnamusk London - White City

Antwoord van Sunnamusk London - White City

Hi Ade,

We’re very sorry to hear you’re unhappy with your purchase and that the fragrance did not meet your expectations. Our products are crafted with care, but we understand that longevity can vary for each individual. We appreciate your feedback and invite you to contact us directly so we can better understand your concerns and assist you.

Kind Regards
The Sunnamusk Team

Beoordeeld met 5 van de 5 sterren

Banging all the workers are so lovely…

Banging all the workers are so lovely and the smells are amazing so much variety!

21 mei 2025
Logo Sunnamusk London - White City

Antwoord van Sunnamusk London - White City

Hey Isiah,

Thank you for the fantastic feedback! We’re so pleased you love our team and the variety of scents.

Kind Regards,
The Sunnamusk Customer Care Team

Beoordeeld met 5 van de 5 sterren

Lovely fragrances

I had bought Sunnamusk oil based perfume before, so it didn't take long to convince. The perfumes last all day and there is a variety fragrances to choose from. I will recommend Sunnamusk to all my friends.

23 april 2025
Logo Sunnamusk London - White City

Antwoord van Sunnamusk London - White City

Thank you, Emmanuel! We’re delighted to hear our long-lasting fragrances continue to impress—your recommendation means a lot to us.

Kind Regards,
The Sunnamusk Customer Care Team

Beoordeeld met 5 van de 5 sterren

Good Customer Service

I visited the ariel way westfield branch of Sunnamusk.
I was served by Sabreena who was very helpful. She listened to me attentively and answered all my questions.
I wanted two fragrances and when I asked her which was nicer she explained that both were nice, and it was down to personal preference.
Very grateful for Sabreena"s good customership

19 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Lovely

Unique fragrances that re-align your insides. The wife and i absolutely cherish the smells.

19 februari 2025

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