Sunset Finance Inc. Reviews 735

Every time I call with a question, I am put on hold for quite a while before I eventually hang up. It's always 15 or more minutes and no one even checks on me while I'm holding - they could just pick up and say, "we are very busy right now, let me take your name and number and one of our associates will call you back". That would be great customer service, but they never do that. Because of all the times I have to be placed on hold is why I won't use them again or refer them to other people. If a company doesn't provide outstanding customer service, they really don't care about their patrons. That's all I have to say!

They are the best people

I have had a loan with this company, the staff is great,my collateral was totaled in a car accident and the insurance paid my loan off which is great now I don't have a loan with this company and my loan has been paid off in full I don't plan to go back because I just simply can't afford the loan, glad to be able to move on

There professiowork and kindness

Nice staff, easy process

Very respectful and friendly staff quick easy loan

They do a lot to help people out

I called in to apply and was told someone would call me back. No one called. I had to call back and once I applied I was told a manager would call me back. No one called. I called the next day to just throw out the application and they said sorry you were denied we will send a letter. I’ll stick to world finance. Let me be more specific as to why i gave 2 stars. since they replied and made it appear as if my 2 stars was for my denial. I could care less if I was denied. That’s apart of applying for things. My problem is me having to call in 4-5 times not only to apply but to get the run around and finally get a response. Just for them to turn around and say hey, we reviewed your application and never bothered to call you but it’s denied and we are sending a letter. It’s ridiculous, unprofessional and a waste of time. I honestly wish I never applied after they didn’t call me back the first time. Now I’m giving them 1 star because their reply made it even worse.

I am satisfied

Katie was helpful and more than understanding of my my situation, and preformed miracles and got me a loan in desperate times

Belinda is the absolute sweetest so friendly

Great environment and great people to work with

Strongly recommended when you in a bind or struggling through pay week to come they get you right very reasonable and very nice and environment is life like great experience

Thanks to the whole team for making my loan experience easy. In & out is the best description.

They were very helpful, and pleasant

The representative was helpful very ingaging, knowledgeable, and very friendly and polite I would recommend all my Family to experience what I did in my loan process!

The staff was very professional and kind. Process was quick and simple. I recommend this company to anyone who needs help with a loan. Thanks Sunset Finance 👍