Supinflatables Reviews 30

Can't recommend Supinflatables enough. They know their stuff, kit products. Total service 5 stars

I called up SUP Inflatables to check on a pre-order. Emma was immensely helpful. She asked some questions about how I would be using a board and offered some suggestions that would suit me better, some less expensive than what I had already pre-ordered. She cancelled my pre-order when I asked and very kindly offered to answer further questions if I had them. I haven't yet ordered a board but will definitely be returning to SUP Inflatables when I do.

I don't normally write reviews but these guys deserve a mention. They [patiently] explained the difference between boards and helped me choose one that's going to hold my weight (I'm 6'4" and a big lad). Bit gutted that there's been a run on stock because of COVID but I've got it on order with no deposit and due September, so they've done their best. All round great, knowledgeable service to date, thanks!

What fantastic team! Spoke to Emma and Gary from SUP inflatables and even though the world has gone mad for Paddleboarding and there seems to be no boards left in the UK, they found me a board. I really wanted a Red Paddle Co 10’6 SUP but red are out of stock with all the retailers but I wanted a board now. Emma helped me choose a JP Australia 10’6, explained the differences, so I new what was getting and I’m now looking forward to getting on my lovely new board as it arrived the next day. 😊

I realise a lot of the other reviews are quite old now, and can’t comment what the service was like in those days, but to provide a more up to date / balanced view then my experience was completely different to some of the other reviewers. I’ve used supinflatables a couple of times for accessories / clothes and had prompt delivery, items as promised, no problems. This week I wanted to upgrade my board so rang for advice. I was very impressed by the knowledge and service I got. Also Gary was patient to talk me through all the various boards I was considering (there was a bit of a list!!!) explaining pros cons. My lovely new board arrived today as promised in a 1 hour delivery window. Very happy customer. They will be my first choice from now on and I wouldn’t hesitate to recommend.

Poor service. Bought a RRD Carbon 50 3pc Paddle free ride on offer with 30% discount (£126) after looking through their website. Item was listed as a 2016 paddle when in fact it's a 2014 model (year 20) according to RRD manufacturers website. Website clearly says free worldwide delivery on orders over £100 as their header on webpage. Last time I checked Australia is still part of the world. Was then emailed asking to cover postage costs with email ending "what's your thoughts?" responded politely detailing my thoughts. None of my points were considered, or explained just an apology and a swift refund. Nice to get a refund. Not nice that I wasted time and missed the opportunity to buy a paddle during Black Friday discounted period from a reputable dealer. I personally wouldn't deal with this company through their website on higher priced items or my next sup upgrade as their information seemed misleading and incorrect and clearly they're too busy or not too bothered with customer satisfaction on web orders.

Interested in buying SUP boards on finance, we researched the Internet and came across Sup Inflatables. They offered the best deal, and so we placed an order.
Gary got back to me the very same day, and was really helpful. He discussed all the finance options with me, and did all he could to get me the best deal. We now have 2 Sup's on the way, and I couldn't be happier with his customer service. Thanks Gary! Dai.

We just purchased 2 inflatables SUP boards from www. supinflatables.co.uk. Before the purchase we corresponded with Gary who gave us quick and useful answers.
We completed the order on the evening of March the 1’st. The boards were shipped the following day and received here in Denmark Saturday the 5’th.
I have no doubt that any necessary support in the future will be dealt with in the same professional manner – superb.

Follow up:
I highly recommend ISUPs from Red Paddle Co - very good quality.
However, I strongly recommend to stay away from the Bravo Electric SUP pump. Mine broke down after 12 months and 3 weeks - on average used twice a month. That's just not good enough!!

Attempted to purchase sale item 9’2” Surf Star Red iSUP for advertised £399 and free international delivery. Gary was quick to process my order however I was told that supinflatables.co.uk was unable to deliver the product free to Australia where I live as advertised. They would make a loss from the delivery cost. Hence he cancelled and refunded my order. The site has falsely advertised free delivery internationally. It should be written clearly that this promise does not apply to certain purchases where the cost of the delivery is to high to sustain a business model. It is a shame that supinflatables.co.uk did not live up to their promise on my attempted purchase. A good honest business would have honored the purchase, took the loss and ensure that future mistakes like this would not occur. Cannot recommend this site to anyone especially non UK customers.

Quite possibly the most pleasant, friendly and individual customer service I have came across in a long time. Prices are also competitive and their website/stock information all seems current. Highly recommended as your destination for all things SUP. They also appear to have sister sites for water sports and clothing, etc.