Surepassdrivingschool Reviews 

774
TrustScore 5 uit 5

4,8

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Beoordeeld met 5 van de 5 sterren

Mark Hawtin has been amazing with my daughter. He took the time to really get to know her, which brought out the very best in her while she was driving. His patience, encouragement and positive appro... Toon meer

Beoordeeld met 5 van de 5 sterren

Had Curtis as an instructor for just over a month and taught me more than what my other instructor had in 4. always giving positive and honest feedback on my driving and helped me to pass my test firs... Toon meer

Beoordeeld met 5 van de 5 sterren

Janine has been absolutely fantastic with my son. She is patient, reliable, encouraging and professional, and has really helped him build his confidence behind the wheel. As a parent, it’s been l... Toon meer

Beoordeeld met 5 van de 5 sterren

Mark has been amazing !!! I put off driving for a few months as I was feeling very unsure about it but after a few lesson I began to feel more confident and at ease with driving. I had a great time le... Toon meer

Bedrijfsgegevens

  1. Rijschool

Geschreven door het bedrijf

Surepass offers everything you would expect from a quality driving school, we specialise in 1-week crash courses and patient-friendly weekly driving lessons. You would expect this to come with a price tag but you will find our prices offer the best value in your area. You could probably find it cheaper but you could end up learning in a 10-year-old car that is unreliable and harder to drive.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

774 reviews

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4,8

Alle reviews

(774)

116 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Passed 1st time

I paid for 30 hours upfront with Surepass and was told an instructor would be in touch to book lessons. My instructor, Darrell called to book lessons in which was easily sorted. I was really nervous on my first lesson but was put at ease straight away. Darrell understood my learning style quickly and was able to explain things to ensure I understood (especially when it came to reverse bay parking!). Darrell was very patient and understanding - especially when I made the odd mistake. I made the most of my 30 hours by doing lots of test routes prior to my test and also had lots of practice using our family car with the L plates on. When it came to my test, I felt ready - I passed 1st time, with 2 minors at Atherton Test Centre. Big thanks to Darrell for all of his help, it really has changed my life and given me freedom!

3 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Legend! Calm, Confident and genuine nice bloke!

Having had a couple of fails on my test, and moving house into the middle of nowhere, i decided i had to find a new instructor and try something different. On recommendation from a friend I was put in touch with Mark Hawtin.
I will admit my ADHD makes me a little excitable and messes with my nerves - so effects how I drive, over a short period of intensive lessons Mark quickly identified area i needed to work on and helped me control my excitement and nerves!!
He was very calm and patient and I just wish i had found him before my previous attempts as i am sure i would have had a pink license well before now if i had!
Thanks Mark and Thank-you Surepass.

18 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Neill is an absolutely increadible…

Neill is an absolutely increadible driving instructor so kind and took me on after having bad luck with my old instructor, made sure i was settled and had me passing first time in three months!! Would reccomend him to the world! so supportive and constructive!

17 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

⭐️ ⭐️ ⭐️ ⭐️ ⭐️ We would 100% recommend Mark…

⭐️ ⭐️ ⭐️ ⭐️ ⭐️ We would 100% recommend Mark Hawtin from Surepass Northampton. My daughter was struggling with her previous instructor and really lacked in confidence, she has a test booked for June and was worried about test routes so we wanted make the change and get a local instructor who had the knowledge of the local area and help her on her way to her test.
On recommendation from former work colleague we contacted Mark, we are so pleased that we did! Mark took the time out to visit us at home and introduced himself ahead of her first lesson as he had sensed my daughter was nervous and this really helped put her mind at rest.
On her first lesson she came back beaming and over the moon with having found a kind, patient instructor who takes time to explain things, Mark 100% understands his student and builds a great rapport. Striking a great balance or serious learning yet making it such an enjoyable experience. Honestly the nerves have disappeared.
Mark makes her lesson time so much more practical learning which is enjoyable, relaxed and fun. I can’t believe the difference in her in such a short space of time.
Over the course of her first few weeks with Mark her confidence has rocketed and she actually enjoys and looks forward to her lessons.
She is really looking forward to June, getting on the road with her new found confidence as she believes she can do it now and she takes pride in her lessons knowing that you are always so proud of how far she has come.
The best instructor we know.
Thank you Mark!

9 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

just passed with scott waring

just passed with scott waring, amazing instructor and very patient, he’s taught me a lot, and took me on very last minute and got me ready for my test! much appreciated from him!!

3 september 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Unprofessional driving school and instructors.

I had lessons with Chris from surepass Wigan and I failed my test and then the instructor went very unprofessional and put down my skills and got rid of me even though I had been a client for serval months and always payed on time. Very unprofessional driving school and instructors wouldn’t recommend stay away.

20 augustus 2025
Review zonder uitnodiging
Logo Surepassdrivingschool

Antwoord van Surepassdrivingschool

Hi Josh,

I appreciate you taking the time to share your feedback, though I’m sorry to hear it was a negative experience. I have spoken with your allocated instructor and reviewed the communication between you both.

From my perspective, I feel your comments may not fully reflect the situation. Chris was willing to continue your lessons and take you for another test. You booked a test on a date when he already had another pupil scheduled, and he explained this to you. He also shared, diplomatically, that there was still some work to do before you were fully test ready. By your own acknowledgement, nerves also played a role in the faults recorded on your last test.

That said, I truly wish you the very best with your new instructor and in your future lessons.

Many Thanks
Michelle Partington
Customer Service Manager

Beoordeeld met 5 van de 5 sterren

Trish Bailey

Trish Bailey, Atherton, I had a great couple of months from her, she really brought my confidence on and simplified driving for me and personalised her tutoring to fit my way of learning, very chatty and friendly and let the lessons be independent only advising and talking me through it only stepping in if absolutely necessary.

2 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Easy and convenient

Easy and convenient if you have no clue when it comes to finding an instructor. They allocate you an instructor, book your theory and test for you and you just sit back and wait until you want to start the lessons with your instructor.
My instructor Chris Bulpitt was supportive and really helped with my confidence to get me to test. Thank you Chris! I couldn’t have done it without you!

27 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brilliant driving instructor

Scott Waring based over in Nuneaton, has been a brilliant instructor teaching me how to drive the past 8 months. He taught me many things about driving and how to easily manoeuvre the car. A brilliant instructor would recommend

27 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Mark Hawtin based in Northamton was…

Mark Hawtin based in Northamton was outstanding with our kids, from under confident learners to confident passed drives.
We have experienced many instructors through this journey and hands down Mark was far superior to anyone we have trusted our kids too!
Both of our kids have unique learning needs and Mark made their driving journey very easy and obtainable.
I would highly recommend Mark and as a parent am very grateful for his help.

26 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Instructor Mark Hawtin - Highest recommendation possible.

Highest recommendation possible.
5 instructors later - we found Mark Hawtin who we title … Best instructor for neurodivergent teenagers, in the whole wide world, ever in the world!

Two of my teenagers have now passed their tests with Mark. Both have unique learning styles with SEN needs. Mark took time and care to understand their personalities and taught them in a way that made sense to their brains.

Mark consistently delivered clear and confident teaching in all aspects of driving and road safety. My kids came home happy and energised, never knocked or deflated. Mark built them up and shaped them into confident road users.

Good teachers are a gift, we have an enormous level of gratitude to Mark and feel blessed in finding such a brilliant instructor.

With 100% confidence, any parent nerves will be eradicated. Mark genuinely invests in your teenager and their confidence to drive.

Lastly, thank you Mark. My kids say you’re the best instructor ever and i totally agree. You are a total legend!

26 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Highly recommend

I booked my lessons with Su. I really struggled to retain information and dont tend to learn the typical way, whether through nerves or my disability making me exhausted. Su was more than patient, continually adjusting to my learning capabilities and never ran out of ways to either show me how to do a manoeuvre or understand the rules of the road. Su went above and beyond and I passed my test because of her abilities as a instructor,perseverance and believing in me even when I didnt. I would highly reccomend Su and do to anyone requiring a great instructor!
Thankyou Su

18 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Scott Waring

i had my driving lessons with Scott Waring and was brilliant. He explains things really well and after every lesson i always felt like i had learnt something new and like i had achieved everything possible throughout every lesson. i would highly recommend him to any new learners and i do not have a bad word to say about him

23 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Test day!! …

Today was the day of my test and my instructor Mr Mark Hawtin you took the time to make sure I was ready for anything you gave me the confidence I needed to pass and I will forever be grateful thank you again SurePass driving school!! I will always recommend you!!

19 augustus 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Rubbish driving school

I started driving lessons with an instructor called Aaron in 2023 from Surepass Driving School.
Every week we did the same things so when it came to my tests I wasn't prepared for it and failed my tests.
His car was broken all the time and had no power so going uphills you really had to put your foot down, you were lucky if it was doing 30 mph.
My last test I did was in a car that I wasn't use to. It was the 1st time that I had driven that car. It had no power and the the reverse gear was different to the other cars that I had driven beforehand.
I phoned Surepass and they said to take it up with Aaron but I can't get hold of him and it was them that employed him.
I wouldn't touch Surepass with a barge pole and I'm thinking of sueing them as the money I spent was from my beloved dad who died in October 2020.
The other thing about Aaron was he used to shout if you did anything wrong, also he would leave me to drive on the Mold to Denbigh road while falling asleep.

18 augustus 2025
Review zonder uitnodiging
Logo Surepassdrivingschool

Antwoord van Surepassdrivingschool

Hi Gaenor,

Thank you for taking the time to share your feedback. It was myself you spoke with yesterday, and I appreciated the opportunity to discuss your concerns in detail.

During our conversation, you mentioned the lessons you took with Aaron two years ago and expressed your dissatisfaction with them. I sincerely apologised for your experience and explained that had we been made aware at the time, we would have been able to look into the matter and take appropriate action to support you.

As I mentioned on the call, the instructor in question is no longer with us. While I have made a note of your concerns, there is unfortunately little we can do at this stage, and I suggested you may wish to contact the DVSA if you decide to pursue the matter further.

You also explained that you are seeking a refund for those past lessons. I again expressed that, had we been notified while the lessons were ongoing, we would have been in a better position to investigate and potentially resolve things more effectively. Reporting it two years later does limit our ability to act.

That said, I am genuinely sorry that you feel the service you received did not meet your expectations. I wish you the very best with your continued learning and success with your new instructor.

Kind regards,
Michelle Partington
Customer Service Manager
www.surepassdrivingschool.com

Beoordeeld met 5 van de 5 sterren

Honestly Trish was soo supportive

Honestly Trish was soo supportive, I had previously had a difficult experience with another driving instructor which made me uneasy driving but Trish really helped me to grow confidence in driving. I can’t thank her enough, she taught me more in a few months that I had learnt in a year with my other instructor. I passed first time and I’m soo grateful!!

9 juli 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Driving Lessons — Lee Morris

I had the luck and privilege of having Lee Morris as my driving instructor for a driving test in St. Helens. As tests are hard to come by, I was forced to come to St. Helens for the driving exam, and Lee was super accommodating in preparing me for it in just 2 weeks. Success was the result! A very heartfelt thank you to Lee!

15 augustus 2025
Review zonder uitnodiging

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