Svnx Reviews 

Was sent the wrong product, contacted the company within 2 hours had a reply, they took ownership of the error. They have then sent the new product out and let me keep the wrong product they also sent out. Quick and efficient customer service

Easy process, the sunnys were gorgeous and well made just too big for me, but customer services were great and quick with help x

Probably one of the worse companies I’ve ever dealt with! I don’t know even where to begin! It’s been weeks of constant backwards and forwards trying to get a refund from a parcel that has apparently never reached their warehouse! Despite my proof of return I’m almost 5 weeks and all we do is go around in circles which is taking its toll. Which I assume is what they do, batter you down so you can’t be bothered to fight anymore. If I’d known when ordering via Debenhams I could not return via Debenhams I would not have ordered. It’s exhausting. I’d really avoid shopping here!

Cheap faulty goods, fluffy material literally falling off the tote bag into my fingers. They tried tempting me to keep the bag offered 50% reduction, I wanted to return for s full refund, did so but still waiting for the £15:00 refund. Company claim this was processed and should be showing on my Bank statement, it is not. I’ve received two different dates, they’re claiming the refund was processed. So which do I believe. The whole set up is shambolic. Avoid !!

Great customer service. They sorted out my refund even though it was past the 14 days cut off, due to an error of their own but very happy with the outcome. Would shop here again.

My hat was faulty and customer service dealt with the matter really quickly and efficiently. Great customer service

Customer service team was very responsive and helpful. Resolved my concerns without any back and forth.
Happy customer!

Avoid at all cost. I ordered an item from them on BOOHOO. The website clearly states that the item was eligible for returns for 21 days, I requested a return and SVNX had the audacity to tell me that according to their own policy the item was not eligible for returns. Utter bullshit. If that’s the case then you need to advertise it as such. I sent them a screenshot of the website that clearly stated the return policy and they just offered me a 30% refund as if that makes up for anything. They’re just a dodgy company that scams people and I guess their reviews online speak for themselves. I just wish I checked the reviews before ordering from them. Don’t order from them unless you want poor material that is not refundable and not advertised as such.

Haven’t been able to return. No label. Told to scan and return. Parcel now come back to me
Ignored email about return
Very dissatisfied. Janet Jackson

I purchased a fascinator from SVNX through Debenhams and immediately realised the colour was unsuitable.

I accept that I missed the non-returnable notice in the product description when ordering. However, I found the customer service process with SVNX frustrating to say the least! My return request was initially refused and several responses did not address the concerns I had raised.

After further emails, I was eventually provided with a returns label, returned the item in its original condition and received a full refund.

If you are in a similar position, it may be worth pursuing the matter further rather than assuming an initial refusal is the final decision.

Ordered a fascinator arrived 4 days late
They tried to claim none refundable but nothing at all on the website to state this, bought through Debenhams so they made them give me a return label.
No response at all from the company and no refund.
Done a chargeback with my bank they going to get the refund

DO NOT USE TERRIBLE Company

Very poor customer service takes a long time to get a reply and when u do they won’t help even knowing the item hasn’t been opened from the original packaging they sent the item in

Very poor experience.
Delivery was too late so couldn’t wear the item for the event. Had to email to request a refund, said a fascinator is non refundable even if in an unopened box.
Very disappointed with their AI generated email responses. Not interested in the customer. Won’t buy from them again.

Do not touch this company with a bargepole! They are refusing to give me a refund on a fascinator ordered online. Its still in its box with all the tags. It's of no use to me as it does not match my outfit. It was for my son's wedding and this experience has left me upset and angry.

DO NOT BUY FROM THIS COMPANY. I purchased two fascinators. I chose the one that looked best and tried to return the other only to be told that fascinators are none refundable due to contact with hair product's. There is nothing in the return policy regarding fascinators. Awful. Awful company

Customer service experience was the best I’ve had in a long while, super fast response, full refund straight away, happy with the outcome

Lovely fascinator purchased but unfortunately wrong shade - difficult to ascertain shades over internet. Had to email for return info, to be told only can return if faulty. On Debenhams website stated that could be returned within 28 days with exceptions. Click exceptions it says face masks, cosmetics etc, ie items with intimate personal contact cannot be refunded. We are talking about a posh hair slide. I’ve not released any bodily fluids on it or even breathed on it, it is not mentioned in the exceptions at all. It’s ridiculous that it cannot be returned & having read all exceptions before I ordered it, was not expecting to be not able to return.
I very very rarely write poor review for anything & would give 0 stars apart from the fact the customer service responses are prompt & polite, even though they don’t read their own terms and conditions carefully, or emails sent.

Excellent seller, had a problem and they remedied it straight away. The bag and purse were excellent quality. Would recommend

Dreadful cheap tatty jewellery that discolours after one wear !!!!! Absolutely awful, you should not be allowed to sell such rubbish !!! Turned my skin green within 24 hours yuk

Cheap Plastic tat! disappointing you cannot return them even when they are totally poor quality. Don't waste your money!