Swan Hellenic Reviews 

168
TrustScore 4.5 uit 5

4,5

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Beoordeeld met 5 van de 5 sterren

Truly Outstanding! We have done two cruises with Swan Hellenic. The staff (at all levels) were extremely attentive and the service was always amazing. We found the other passengers to be good f... Toon meer

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Beoordeeld met 5 van de 5 sterren

We boarded the SH Vegar at Longyearbyen in Svalbad on the 8 July 2026. A Polar expedition! We don't do cruises ever so this was a first for us but we always referred to it as an expedition. The mix... Toon meer

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Beoordeeld met 5 van de 5 sterren

We have recently returned from the arctic by way of S H VEGA We are seasoned travellers in our 80’s and had to rely on assistance getting on and off zodiacs which our agent, Polar expeditions tol... Toon meer

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Beoordeeld met 2 van de 5 sterren

Lovely ship and brilliant crew! Unfortunately due to 32 passengers lost luggage and having to come back to repatriate it, this meant that we missed half of the Svalbard Expedition Cruise around th... Toon meer

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4,5

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4,5

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(168)

90 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Great Crew enhances the experience

Somehow the whole crew irrespective of role seemed to be focused on making sure every guest had a great experience. This encompassed all aspects of the cruise, the expedition, food and drink, accommodation and the voyage itself. Nothing was too much trouble and no effort spared.
This helped create a very pleasant atmosphere throughout the cruise which enhanced experiencing the wonders of Antarctica.

15 februari 2025
Review zonder uitnodiging
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Antwoord van Swan Hellenic

We here at Swan Hellenic focus everything we do on guest experience and service, and I am so pleased this was reflected in your experience.

Thank you so much Graham for taking the time to post and share.

We hope to welcome you back onboard in the future.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Beoordeeld met 5 van de 5 sterren

An Unforgettable Swan Hellenic Cruise to Antarctica

An Unforgettable Swan Hellenic Cruise to Antarctica
My experience with Swan Hellenic was absolutely amazing! I booked the cruise through Swoop Antarctica, and despite a slight delay due to a propeller issue, we were gifted with an unexpected extra day in Ushuaia—which turned out to be magical.

Incredible Landings & Zodiac Excursions
Throughout the journey, we completed five landings, including an unforgettable landing on an iceberg! We also had around 5-6 Zodiac excursions, each offering breathtaking views of the untouched Antarctic wilderness.

The sites we visited included:
📍 Petermann Island
📍 Pléneau Island
📍 Lemaire Channel
📍 Paradise Harbour
📍 Cuverville
📍 Portal Point
📍 Harry Davis Island
📍 Hope Bay
📍 Paulet Island

Our landings took place on both islands and the Antarctic continent, providing a truly immersive experience.

Seamless Embarkation Process
I arrived in Buenos Aires a day early and stayed at the luxurious Sofitel, a fantastic 5-star hotel. The pre-cruise process was smooth:
✔ Check-in at the hotel, where I received a $30 dining credit
✔ Registration at a designated Swan Hellenic table
✔ Free time for the rest of the day

The next morning, after breakfast, we were handed our boarding passes and transferred to Ezeiza Airport (EZE). Impressively, a Swan Hellenic representative even flew with us, ensuring everything was perfectly organized!

Upon landing in Ushuaia, the Swan Hellenic team was waiting to escort us to the buses and straight to the ship. After a warm welcome onboard, we enjoyed lunch and received our luggage.

We also had some free time in Ushuaia before being taken on an excursion to Tierra del Fuego National Park and the famous End of the World Train, which was an absolute delight!

Life at Sea & The Drake Passage
The Drake Passage was manageable—I took seasickness pills, which helped a lot! Throughout the voyage, I felt completely safe, and I absolutely loved the food and the incredible crew who made the journey unforgettable.

Smooth & Fair Landing System
Since landings in Antarctica are limited to 100 people at a time, passengers were divided into color-coded groups. The crew rotated the order fairly, ensuring everyone got equal opportunities to experience the disembarkations and Zodiac excursions.

Overall, this was a once-in-a-lifetime adventure, filled with breathtaking landscapes, seamless organization, and memories that will last forever! 🚢❄️🐧

15 februari 2025
Review zonder uitnodiging
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Antwoord van Swan Hellenic

Awww Daniel this is just magical, what a wonderful experience that will stay with you forever, I am over the moon you took the time to share this with us and that every aspect lived up to your expecations.

We truly hope to welcome you back onboard in the future.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Beoordeeld met 5 van de 5 sterren

Cruise to Antarctica with Swan Hellenic…

Cruise to Antarctica with Swan Hellenic SH Vega is exceptional. Everything from the Cabins, staff, food, expeditions on the zodiacs and lectures are 10 out of 10. Alway felt safe on the expeditions. Staff always go out of their way to serve you at restaurants and bars. My husband and I loved every minute of this cruise. Even the polar plunge.

4 februari 2025
Review zonder uitnodiging
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Antwoord van Swan Hellenic

Thank you Deb, this is amazing, hahaha pleased you got to do the Polar Plunge, it is certainly an experience you can tell your friends about.

Our highly qualified Expedition Team work their utmost to ensure you feel safe in their hands, and I am so pleased this shone through.

We hope to welcome you back onboard in the future, for another adventure.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Beoordeeld met 5 van de 5 sterren

SH Vega Antarctic Peninsula expedition cruise Feb 25

I can’t speak highly enough about the experience I had on board the SH Vega for an Antarctic Peninsula expedition cruise commencing 13 Feb 25.

The staff were genuinely warm and friendly and went out of their way to deliver on the experience I had hoped it would be. From the Captain down, the SH Vega crew did everything with a smile which made it easy to feel comfortable on this cruise.

This was a bucket list item for me and I am really glad I chose Swan Hellenic to help make it a reality.

13 februari 2025
Review zonder uitnodiging
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Antwoord van Swan Hellenic

Bucket list indeed Roland, I am over the moon to read your comments and I know all the team onboard will be too.

Thank you for taking the time to post and we hope to welcome you back onboard in the future for another adventure.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Beoordeeld met 5 van de 5 sterren

Sea Hellenic cruise line were…outstanding

Sea Hellenic cruise line were outstanding. We cruised on the SH Vega to Antarctica. We cannot fault the service we received from beginning to end. We have cruised on a number of different cruise lines however swan Hellenic is very different. Small ship's, more personalised service and more targeted at expedition type cruising rather than entertainment. The experience was a once in a lifetime voyage.

13 februari 2025
Review zonder uitnodiging
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Antwoord van Swan Hellenic

Awwww thank you Jo, what wonderful comments and we are so pleased you had a trip of a lifetime.

We truly hope to welcome you back onboard for another adventure in the future.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Beoordeeld met 5 van de 5 sterren

Excellant Antartica Cruise

The food and beverage selection and staff started the cruise off wonderfully. The ease of boarding, layout and storage in cabins excellant.
Excursion guides knowledgeable, friendly and added to every zodiac trip.

4 februari 2025
Review zonder uitnodiging
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Antwoord van Swan Hellenic

Thank you so much Gina, for your wonderful comments and review. We are so pleased to hear of your experience. We hope to welcome you back onboard in the future.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Beoordeeld met 5 van de 5 sterren

Don't miss out on this EPIC Antarctica trip!

Our 18 day cruise "In Shackleton's Footsteps" to Falkland Islands, South Georgia, and Antarctica was incredible! The crew of SH Diana was stellar in making our experience absolutely epic. Everyone was so attentive from the room stewards, to bartenders, to the restaurant team and chef. The Expedition team was incredible at maximizing our adventures through education, safety, and their energy! We saw EIGHT penguin species, elephant seals, Antarctic fur seals, humpback whales, dolphins, and many birds! It was a trip of a lifetime. The ship was beautiful and our room was so comfortable. Thank you, Swan Hellenic!

2 februari 2025
Review zonder uitnodiging
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Antwoord van Swan Hellenic

Dear Brigid,
Many thanks for sharing your feedback. Seeing wildlife in their natural habitat is truly an incredible experience! We hope to see you onboard again soon!
All the best,
Laura Di Stefano
Global Guest Experience Specialist

Beoordeeld met 5 van de 5 sterren

Excellent cruise and excellent…

Excellent cruise and excellent facilities
Cannot fault

24 januari 2025
Review zonder uitnodiging
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Antwoord van Swan Hellenic

Dear Murray!
Thanks for your review and I hope you had a fantastic time aboard!
Looking forward to seeing you again for your next trip!

Kind Regards,

Laura Di Stefano
Global Guest Experience Specialist

Beoordeeld met 5 van de 5 sterren

SH Diana - In the Footsteps of Shackleton

We were very fortunate to join the Swan Hellenic expedition to the Falkland Islands, South Georgia Island, and the Antarctic peninsula aboard the SH Diana. This was our second expedition with Swan Hellenic, having previously explored Greenland and the Northwest passage aboard the SH Vega. Both Diana and Vega are only about two years old and are in beautiful condition. Both are equipped with state-of-the-art navigation and communications systems, as well as efficient propulsion systems including thrusters for maneuvering, and stabilizers. SH Diana is slightly larger with room for 192 guests while SH Vega tops out at 152. Our suites on both ships were extremely well appointed and we had our own balcony on SH Diana. Both ships offer plenty of amenities including a spa, salon, exercise room, pool, hot tub, and guest laundry which was very much appreciated during our seventeen-day voyage.

SH Diana’s crew and staff are skilled, friendly and very experienced. Our captain had over 30 years’ experience at sea commanding all manner of vessels. Our Expedition Team, led by Nicki and Assistant Expedition Leader Richard, was absolutely brilliant and brought tremendous skills and talents to the voyage. Additionally, the team, together with a few guest speakers, provided many interesting lectures in areas such as geology, volcanology, marine biology and animal behavior and shared fascinating personal stories about their background, training and experiences. Our itinerary necessarily included a number of sea days but with the talent pool aboard, there were plenty of learning opportunities and we never had any dull moments.

I would be remiss if I failed to mention the hospitality side of the crew. The hotel staff, restaurant staff and bar staff are absolutely professional and the service is top notch and very one on one. The Executive Chef and his staff prepared simply wonderful meals including a marvelous selection of beef, pork, chicken, seafood and vegan/vegetarian entrees, along with a wide variety of side dishes, soups, salads, and of course, desserts. In the evening, entertainment was provided by an on-board pianist, and on this voyage, we had a small tango troupe who performed a couple different acts on different evenings. There were two Karaoke nights and a “Two Truths and a Lie” game performed by members of the Expedition Team that was great fun.

While visiting Antarctica was our primary objective and a “Bucket List” item, our visit to the Falkland Islands (or Islas Malvinas if you are from Argentina) was an unexpected delight, as was South Georgia Island. Both offer magnificent scenery, peaceful natural harbors and inlets teaming with wildlife, and occasionally dramatic ice sculptures created by Mother Nature. Both the Falklands and South Georgia are sparsely populated with about 3600 and 1000 people respectively, although South Georgia’s diminishes during their winter month. We were able to visit a couple whaling and sealing stations, fortunately abandoned about 60-70 years ago, and it was quite eye opening to see the magnitude of these operations. If I recall correctly, one of the whaling stations “processed” on the order of 177,000 whales. We were very glad that we were able to visit both the Falklands and South Georgia. Few ships go there but they are fascinating destinations in their own right and certainly worth your time.

Antarctica itself almost defies description with its jagged mountains, glaciers, mammoth icebergs, and rugged coastline. It is an absolutely magnificent place to visit and one of those places that you must see to believe. We were fortunate to see whales, seals, penguins and other sea birds in their natural environment, along with more natural ice sculptures. It should be noted that all of the places we visited on our voyage have strict protocols in place with regard to the maximum number of people permitted on shore, together with environmental procedures to preclude contamination. Swan Hellenic has the necessary procedures, training and equipment in place to adhere to these requirements and allow their expedition members to visit.

In closing, we would certainly recommend a Swan Hellenic expedition to anyone who is interested in really experiencing these regions. Swan Hellenic’s tag line is “See What Others Don’t” and they are absolutely correct. This is not a cruise where you sail by and wave, it is truly an unforgettable boots on the ground experience.

19 januari 2025
Review zonder uitnodiging
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Antwoord van Swan Hellenic

Dear Lee,
Thank you so much for your fantastic and detailed review that was a pleasure to read! I am glad you had a fantastic experience and certainly Antarctica is one of the greatest bucket list places to visit! We are looking forward to welcome you aboard for another memorable trip!
All the best,
Laura Di Stefano
Global Guest Experience Specialist

Beoordeeld met 5 van de 5 sterren

Brilliant Antarctic Experience with Swan Hellenic

We took an Antarctic expedition trip with Swan Hellenic and it was nothing short of brilliant. From the moment we were met by the representative from the company in the hotel in Buenos Aires, to when we left the trip, there was not one aspect of this experience that we could fault. A beautifully appointed ship, five star meals, spacious staterooms, friendly, informative expedition team members and ship's officers, helpful staff, great experiences, etc.

9 februari 2025
Review zonder uitnodiging
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Antwoord van Swan Hellenic

Thank you so much Helen for your wonderful comments, it sounds truly magical. We truly hope to welcome you back onboard in the future.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Beoordeeld met 5 van de 5 sterren

An out of this world experience!

Pretty much everything was just amazing about this experience. Fantastic expedition team and crew. Wonderful facilities on the ship and unforgettable expeditions in Antarctica. We went to some incredible sightings with beautiful scenery and a wide range of wildlife.

17 januari 2025
Review zonder uitnodiging
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Antwoord van Swan Hellenic

Thank you so much or taking the time to post William.

Sounds like you had a magical adventure.

We hope to welcome you back onboard again soon.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Beoordeeld met 5 van de 5 sterren

Unforgettable moments on board an excellent ship

We had an excellent stay on board the SH Diana. The cabin was well equipped, even with an artificial fire. The expedition team and the lecturers were excellent with their scientifically based presentations. All the excursions went without any problems and were very well thought out and chosen. The ship offers an extremely large amount of space for guests to spend time outside their cabins. The staff, mostly from the Philippines, were well trained and extremely friendly and courteous. We have rarely been so well served in our lives. It is particularly worth mentioning that there are no plastic bottles, everyone was given a thermos flask so that they could draw their own drinking water. The expedition jackets were very high quality with an inner jacket that you can put on separately. The waterproof rucksack is also of high quality. A seasickness tablet is provided free of charge.
Unfortunately the food was not to our satisfaction.

8 januari 2025
Review zonder uitnodiging
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Antwoord van Swan Hellenic

Thank you so much for taking the time to post, we are so pleased to read of your adventure and have noted your comments with regards to the food onboard.

We truly hope you will look to our services once again and we look forward to welcoming you back for another trip soon.

All the best,

Kim Daplyn
Global Head of Guest Relations

Beoordeeld met 5 van de 5 sterren

Trip of my life

We had an excellent stay on board the SH Diana. The cabin was well equipped, even with an artificial fire. The expedition team and the lecturers were excellent with their scientifically based presentations. All the excursions went without any problems and were very well thought out and chosen. The ship offers an extremely large amount of space for guests to spend time outside their cabins. The staff, mostly from the Philippines, were well trained and extremely friendly and courteous. We have rarely been so well served in our lives. It is particularly worth mentioning that there are no plastic bottles, everyone was given a thermos flask so that they could draw their own drinking water. The expedition jackets were very high quality with an inner jacket that you can put on separately. The waterproof rucksack is also of high quality. A seasickness tablet is provided free of charge. Only the food was not very comfortable. The food had too little taste, too little seasoning, despite being of good quality

8 januari 2025
Review zonder uitnodiging
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Antwoord van Swan Hellenic

Thank you so much for taking the time to post, we are so pleased to read of your adventure and have noted your comments with regards to the food onboard.

We truly hope you will look to our services once again and we look forward to welcoming you back for another trip soon.

All the best,

Kim Daplyn
Global Head of Guest Relations

Beoordeeld met 5 van de 5 sterren

Awesome 7th Continent Experience

I highly recommend Swan Hellenic! Every single aspect of my cruise was outstanding. The food was fantastic and the ship is awesome. The crew supported my every need in an excellent manner. The expedition team ensured my excursions exceeded my expectations! Awesome experience!

17 januari 2025
Review zonder uitnodiging
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Antwoord van Swan Hellenic

Thank you so much Robbie for taking the time to post. So pleased you had a great adventure and we look forward to welcoming you back on board in the future.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Beoordeeld met 5 van de 5 sterren

On board the wonderful ship SH Vega…

On board the wonderful ship SH Vega with all its amenities and the very professional and incredibly friendly people. No matter in which area. From the captain to the expedition guides, from the service staff to housekeeping. 100 out of 100 points! The food in the restaurant and also in the Club Lounge was always a feast. Really outstanding. The entire organisation was perfect and ran smoothly. Every shore excursion was an experience. The lectures were always interesting and captivating. I can't find one tiny little thing to criticise.

8 januari 2025
Review zonder uitnodiging
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Antwoord van Swan Hellenic

Thank you so much Annette for taking the time to post, we are over the moon to read that you had such an enjoyable trip.

We hope to welcome you onboard again in the future.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Beoordeeld met 5 van de 5 sterren

My experience aboard the SH Diana in the Antarctic

My experience aboard the SH Diana for an Antarctic cruise with Swan Hellenic has been nothing short of extraordinary. From the moment I stepped onto the ship, it was clear that I was embarking on a journey that would exceed every expectation.

Exceptional Crew and Service

The crew aboard SH Diana is truly remarkable. They are not only incredibly nice and helpful but genuinely inspiring and deeply interested in the guests. By the second day, most of the crew knew my name, creating an intimate and personal atmosphere that is rare to find. Their dedication to ensuring every guest feels valued and cared for is unmatched.

Flawless Organization and Enrichment

Everything on this cruise is meticulously organized, making the journey seamless and stress-free. The lectures by the onboard experts are fascinating and engaging, adding a rich educational dimension to the trip. There is never a dull moment, as the team ensures there is always something exciting to do or learn. The balance between adventure and relaxation is perfect.

Exquisite Dining and Luxurious Surroundings

The food and drinks are of the highest quality, with every meal a delightful culinary experience. The SH Diana itself is a brand-new, stylish vessel that combines modern elegance with ultimate comfort. Every area of the ship is spotlessly clean, reflecting a high standard of care and attention.

Impeccable Excursions and Planning

The shore excursions are exceptionally well-organized, with every detail carefully planned for maximum comfort and enjoyment. Backup plans are always in place, ensuring that no matter the conditions, guests experience the best Antarctica has to offer. The team’s ability to adapt to changing circumstances is commendable.

A Life-Changing Experience

An Antarctic cruise is truly a once-in-a-lifetime journey, and Swan Hellenic elevates it into something transformational. The untouched beauty of the landscapes, the close encounters with wildlife, and the sheer remoteness of the destination create a profound sense of awe and wonder. It’s impossible not to feel deeply connected to nature and inspired to protect this fragile part of the planet.

The experience also brings a sense of mental clarity and rejuvenation. The serenity of the polar environment allows you to disconnect from the noise of everyday life, creating space for reflection and peace. The memories of icebergs, seals, penguins, and breathtaking sunsets are etched into my mind forever.

Final Thoughts

I genuinely cannot think of anything Swan Hellenic could do better. Every aspect of the cruise—from the inspiring crew and world-class amenities to the educational enrichment and thoughtful organization—has been executed to perfection. This journey not only exceeded my expectations but also left a lasting impact on my soul.

I wholeheartedly recommend the SH Diana and Swan Hellenic to anyone considering an Antarctic adventure. It’s a life-changing voyage that combines luxury, learning, and the wonder of one of the most remote places on Earth.

19 januari 2025
Review zonder uitnodiging
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Antwoord van Swan Hellenic

Wow just wow, I felt I was right there with you. What a glowing review and thank you so much much Christian for taking the time to share your experience.

We truly hope this experience stays with you for a lifetime and you will consider looking to our services again for another adventure.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Beoordeeld met 5 van de 5 sterren

The cruise was great

The cruise was great. The meeting and transfer to the ship were very well organized. The ship and cabin are very comfortable. We had a cabin on deck 6 with a balcony. Cleaning and responsiveness of the staff at height. Robinson at the reception, special thanks to him for his attention and help with the parka.
The team is just super. Vyacheslav, Toby, Gennady and many others are all beautiful, I did not remember all the names unfortunately!!! Well, Antarctica itself does not need reviews and comments. It was incredible. The only negative is that the cruise of 11 days is too short. Advice for everyone - take more days. Waiters in restaurants are also great. The only thing we didn't really like was the menu dinners. Sometimes it was not very tasty and strange combinations of products, especially strange salads. The buffet was more suitable for us.

13 december 2024
Review zonder uitnodiging
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Antwoord van Swan Hellenic

Thank you Julia for your wonderful review and for your honest feed back on the menu offered, I will ensure this is fed back to the team onboard.

We truly hope to welcome you back onboard in the future.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Beoordeeld met 5 van de 5 sterren

Antarctic

My experience was amazing. I could enjoy with tranquility, comfort and safety this unique destination. Cabin always organized and clean, common areas too. Delicious foods with spices from various places in the world.
When leaving the ship to explore The Frozen Continent, I always had support from a qualified team making the adventure even more interesting.

12 december 2024
Review zonder uitnodiging
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Antwoord van Swan Hellenic

Dear Steicy,
Thanks you very much for your feedback and we are glad you enjoyed your trip!
We are looking forward to having you onboard again on your next adventure!

Kind Regards,

Laura Di Stefano
Global Guest Experience Specialist

Beoordeeld met 5 van de 5 sterren

great company

great company! highly recommend

3 december 2024
Review zonder uitnodiging
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Antwoord van Swan Hellenic

Thank you Brian, really appreciate your recommendation.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Beoordeeld met 5 van de 5 sterren

Fantarctic Antarctic

All the staff - from captain down - seem to be well looked after and content, as well as very well trained. This shines through in an attitude of friendliness and opennnes and a willingness to do their best for you an all circumstances.

17 december 2024
Review zonder uitnodiging
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Antwoord van Swan Hellenic

Thank you so much Conor for your wonderful post, the team onboard work so hard to ensure a high level of care and I am so pleased this shined through.

We cannot wait to welcome you back onboard again soon.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

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