Swell Loans LLC Reviews 

We were very pleased with the service we received from Eric Rogers. He made the process clear as we progressed through the loan application process, and was always available to answer questions in a helpful manner. We originally explored other companies, and were left on hold, or always had to play phone tag, but chose Refi because of his personal service. I give him an A+ rating.

You can be proud to have an employee of such high caliber and I would like to nominate him for any sort of award you may have for excellent work.

Erik Rogers our loan office did a great job for us. He was on top of our refi ever step of the way making sure nothing fell through the cracks. Very smooth and easy process.

I was very happy that refi.com helped me to refinance my home loan. The processed was so easy and not complicated because of their knowleged and professionalism specifically Kristin Brown who helped me from the start through closing. She always keep me up to date of what is going on with my refinance and telling me what to expect next. I would like to thank all of you from refi. com of my wonderful experience and definitely I would refer refi.com to all my friends.

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Jesse Herrera is an honest person...so refreshing! If you are looking to refinance or get a new loan, I would definitely recommend Jesse.

The whole process was really easy, and the loan officer always answer my questions and concerns, also the process of closing with the company that they use was easy, fast and very clear.

I had a great experience with Refi.com. Kristin is an excellent loan officer. She was very explicit and explained every step, every detail. She made sure I felt comfortable and understand the process. Kristin was always reachable. I would definitely will recommenced Kristin and Refi.com! I am very pleased!

I worked with William "Billy" Hoag from the beginning to the end of my refinancing journey. I could not be more pleased with the services Billy provided. He kept me well informed every step of the way and was very responsive to my call, emails, and texts. I would text Billy well into the evening, not expecting a response until the next day, but he would always respond quickly, easing any concerns I may have been experiencing. I highly recommend Refi.Com and, if you can, get Billy to help you.

The process was pretty smooth. The agent was very accessible, communicative, and patient. Would be a five-start except for 2 issues: 1) I was charged twice for the home inspection and it took a bunch of calls and a chargeback to clean that up, and 2) the closing costs that were quoted to me in the very early stages were significantly less than what was in the initial documents. I think this was just a mistake because I could have pulled out w/o any penalties or costs once I saw the actual value.

I worked with Gerardo Mendez and considering that we refinanced 8 properties, the process went smoothly. Now my interest rates are in the 3% range. I will work with Gerardo again for future purchases.

Reasonably easy! Relatively painless!

Jesse made the refi a breeze and was very knowledgeable of the industry. He made it so easy and was consistently accessible if I had questions. Will only use Jesse for any future mortgage refinancing.

Jesse was really great. He helped us understand everything we had questions about and really expedited our closing which was awesome.

We had a great experience in refinancing our mortgage with Jesse Herrera. He was efficient, explained everything so that we understood everything. It was so quick. He kept us informed every step of the way. I would definitely recommend Jesse Herrera, it was great doing business with him.

Jesse was awesome! He made everything so fast and easy for us. Everything was done over the phone and email. He took good care of my family through out this refi process.

Jesse Herrera was awesome! Not only did he handle a complicated refinance due to my divorce, but he also contacted me when interest rates were lower to get me an even better deal. He saved me money and was professional and efficient. More than 5 stars⭐️

The process took longer them expected Geraldo Mendez was very professional keep me inform of every step during the process was also available at any time day or night (reasonable hours) in general great company

I like to start by saying me and my husband started our refinance before the Covid 19 started and let’s just say the timing was horrible we almost completed everything but when we were getting employment verifications done I was temporarily laid off and everything came to a complete stop. The one thing that didn’t stop though was my broker Billy Hoang it keep in contact with me and wrote letters explaining I was only temporarily off work and even called my office manager to confirm I had a job to return to. Billy worked hard for us until finally he got are loan approval . I really feel Billy Hoang and everyone at refi.com Went the extra mile and more for us I would highly recommend this company and Billy Hoang.
Shannon and Lisa Heads (very satisfied customers)

I have refinanced my home of 30 years multiple times. It's generally an arduous process - one that I always can't wait for it to be over, but not with Refi.com.

I began the process by contacting your competitor, Better.com, a company who I had found on Bankrate.com. The person with whom I spoke was not a broker and it became apparent that she could not thoroughly answer my questions. She arranged for one of their brokers to follow up with me. This was first thing in the morning and I didn't hear from their broker until dinnertime. I didn't answer the call.

The next day, Bankrate sent me a text suggesting that I follow up with two additional companies, one of which was Refi.com, but before I could research your firm or make a call, the phone immediately rang and it was your broker, Erik Rogers, who in case you don't yet know it, is your greatest asset.

His communication was clear, concise and knowledgeable. And, he was so pleasant in a natural way. I liked him immediately and tried not to let that influence which company I would ultimately choose. The next day he presented me with a check list of all the documents he would need and the following day (Saturday) I was sending him one after another. All the way through, Erik was communicating with me - on a Saturday no less! And virtually each day until closing, Erik always followed up or followed through on something, always doing it with such a personable manner.

My mortgage refinance experience with Refi.com and particularly your #1 broker, Erik Rogers, was terrific. Thank you.