Swimart - Belconnen Reviews 81

I bought my pool equipment about 2 years ago. This included a heat pump, chlorinator, sand filter and pool pump. I didn't feel that the installation went too smoothly back then and the installer had to return a number of times to rectify some issues. I recently had quite serious issues with my pool equipment. The pump, filter and chlorinator stopped working. I reported the issues to Swimart in Belconnen who were under new management. I was promptly contacted by Dave, general manager of Swimart Erindale who tended to my issue. He was very helpful and professional in his dealings with me. He assessed the situation and quickly found the source of the problem. I felt reassured by his knowledge and level of concern. A few days later Van from Swimart attended my premises and replaced the faulty equipment. He was friendly and highly efficient, explaining the work he carried out, and providing much useful information. My pool is functioning perfectly now, and I am very grateful for the prompt service that Swimart provided to resolve the problem especially to Dave and Van. I highly recommend this company and it's staff for all you pool needs.

We bought an eco trident which was not effective. We sent it back asking for a store credit or refund. James from Belconnen had our cleaner for 6 weeks lying about what they had done. It needed a motor replacement. We repeatedly asked for a refund especially after the fault was found. James continued to be belligerent and try and deny a refund. I would not buy anything of value from this shop. Stay clear!!!! Not professional or worth dealing with this man and the store.

My advice to anyone considering buying a Waterco heat-pump pool heater is to choose another brand - it does not extend the swimming season or meet the specifications advertised in the brochure, on top of appalling customer and technical services provided by both Waterco and their local suppliers (Swimart).

I purchased a Waterco Electroheat MKIV 23kW pool heat pump less than two years ago and this pump is just costing lots of electricity with very inefficient pool water heating. At times, it seems that the heat pump cools the water!! The most it can do is heat the water by about 1.5 degrees on a very warm day over the course of 8 hours (this is probably mostly due to the blanket). After chasing Swimart (whom I bought the pump from) and Waterco for nearly two months about this issue, a technician was finally sent to inspect the heat pump and reported that the pump is operational (yes, it turns on and there is a water blanket!). It appears that Waterco and Swimart are satisfied that this expensive heat pump does not perform as stated in their brochure. In the brochure for this heat pump it says “Between 10°C to 18°C, it will increase your water temperature by 3°C to 5.5°C a day. Over 21°C you should obtain an increase up to 0.8°C an hour and over 26°C up to 1.1°C an hour.” This is garbage as my heat pump does not operate in anyway close to that detailed in the brochure.

I have provided Waterco with further evidence on the poor performance of the heat pump. On a 20 degree day, the heat pump heated the pool water temperature at a rate of ~0.3 °C/hour and it increased the water temperature by 1.8 degrees over 6 hours. Following this, the pool temperature then decreased from 23°C to 22.5°C over two hours. So, the heat pump cooled the water at a rate of 0.25 °C/hour even though the outside temperature was ~19°C and there was lots of icing on the heat pump.

In conclusion, with running the heat pump for over 8 hours on a warm day, it appears that the best that it can do is an increase of 1.3 degrees. I asked Waterco if this is the best that the heat pump can do but they have failed to respond to my email. I have sent 3 further emails, directly to the NSW Service Manager but there has still been no response.

Since Waterco have not responded to my queries, I presume the silence means that they don’t have an answer and that the heat pump is not in good working condition. To be frank, the customer service from both Waterco and Swimart has been appalling. Waterco can’t provide any answers to why my heat pump is performing so poorly. My advice is that you should not buy a Waterco heat-pump pool heater since it clearly does not extend the swimming season, their advertising in the brochure is false and their customer and technical services appalling.

Fast and efficient service, and always honest and trustworthy advice. Nithin and James are always on hand to answer any of my questions and help resolve any issues.

The guys installed an electric heater powered by our solar panels and it all works beautifully. Thank you to James and Derryn for your assistance with this, it is greatly appreciated and the kids love swimming in early spring!

Friendly and efficient staff. Well organised store and good testing services.

Excellent professional advice and service

great product at a reasonable price. Great service

Responsive and prompt, they’ve kept our pool looking good for many years.

Great service, easy to deal with

Great service as always! Thanks guys.

Great service - great deal for Fathers Day.

Friendly staff and great service

Prompt and reliable service. Clear work done information, and reasonable prices.