Swissmailbox Reviews 22

I had a smooth experience overall; the item I was sent arrived at the facility, was forwarded to my address in the EU via UPS, and arrived safely.

However, their communication is a bit unreasonable. They sent me an invoice towards the end of a Thursday. I was out of town for a long weekend, and in that time I received a daily reminder that my invoice was "past due."

Apparently if you don't pay it immediately once it's sent (*not* immediately upon receipt), it's past due. By the time I checked my inbox on Tuesday, I had two emails per day from the business. The ones sent on Monday and Tuesday read: "It is particularly unpleasant to chase you for payment."

Of course, I'm all for paying for services rendered, but the immediacy felt unreasonable. It's a pity as the shipping itself went great, but this doesn't make me eager to use them again.

Also: Be sure to check the reviews for swissmailbox.com as well. This .biz address redirects to that site and they appear to be the same company, but with a very different review profile.

Swissmailbox picked my watch and shipped it very professionnaly and smoothly.
Thanks a lot !
Deserves 5 stars for service

SwissMailBox made my auction experience unforgettable! When I won a prized item at an auction house in Geneva, I was anxious about how to arrange for its pickup and shipping. Thankfully, SwissMailBox came to the rescue. Not only did they organize the pickup seamlessly at the auction house, but they also managed to ship my item on the very same day. Their efficiency and attention to detail were truly remarkable, turning what could have been a stressful situation into a smooth and hassle-free experience. I'm immensely grateful to SwissMailBox for their exceptional service and for making my auction purchase journey so memorable.

They are precise, diligent, customer focused.
I’m working with them for one year and I never had one single mail lost.
I appreciate their flexibility and I love their mindset of customer first , customer last!

I have been with them for half a year now and cannot fault them.
Handling of the mail is fast and efficient, easy payment and very reasonable monthly fee.
Customer service will reply quickly and accurately if contacted.
I'm happy!

Outstanding quality of service. The staff were extra helpful whenever needed.

Actually I was not fully able to utilize this service, but had really great customer support twice. I purchased the 'one-time-use' service. Firstly, the vendor I purchased from had a delay with shipping out the item, so I contacted Swissmailbox and asked what happens if it doesn't arrive within the 15 day window. They kindly put the service on pause for me, so no extra charges were made. Secondly, the vendor ended up cancelling the order because they didn't have any in stock afterall. I informed Swissmailbox and they said they'd keep my adress on pause for another 6 months in case I would make any order in the future. Such great service I was moved to write a review :)

They helped me send a package delivered in Switzerland and forward it to my country. They sent me pictures of the package and handled all the forwarding mail process. Once they got the package around July 12, they sent to me and it arrived in my country July 18. After customs clearance, it arrived in my home in July 27. It is an expensive service they fulfilled my need (19 swiss francs for shipment fee + 3 swiss francs for customs declaration) .

There is no doubt that SwissMailBox's service is world class, professional, efficient and – as I personally experienced – goes beyond the letter of the law. Alex and the team attended to each and every one of my queries with patience and understanding.

On a few occasions, where the sender did not indicate my unique mailbox number, Alex and the team at SwissMailBox did everything in their power to track the package down – even catching up with postal couriers to ensure the package was found – making certain the items were safely forwarded.

If you're looking for a mail-forwarding agent in Switzerland to handle Swiss and European packages, SwissMailBox's outstanding service is definitely worth the small monthly fee.

This is a well-deserved 5 stars!

This is the second time I have purchased the forwarding service and I can only confirm Alex's perfection: kind, fast and incredibly professional.
I chose your company because it offers the "one time use" service, the perfect solution for my occasional needs.
Thanks Alex

Absolutely amazing service! very prompt and intelligent at every step. Easy to use and very efficient

A seamless transaction from the initial communication to the arrival at the designation. Excellent customer service!
Thank you for everything!

Exceptional: excellent service, professional and friendly staff, reliable and fast delivery, ! Special thanks to Alex, wonderful and helpful person, his advice and service is outstanding! Peace of mind !!

Absolutely over the moon with the consistently excellent service from SwissMailBox & Alex.

Any concerns or worries are responded to in 24hours, usually within the hour. Account set up was even completed on a Sunday. All Swiss shops I use are happy to deliver to my SwissMailBox address.

Parcels are scanned and photographed and an alert email is sent as soon as your packages have been processed. You can then wait to consolidate several items or proceed with forwarding immediately.

I'm definitely going to be a returning customer for the foreseeable future. Swiss Post are facing significant delays to UK but were also extremely helpful in tracking my parcel and reassuring me. My goods arrived in 11 days, securely packed with professionalism.

SwissMailbox has provided me with fantastic service in shipping all sorts of Swiss products to the US. Alex is an excellent communicator answering questions quickly / reliably and service is extremely fast. I highly recommend SwissMailbox. Thank you Alex for your exceptional service in delivering tastes of Switzerland straight to me and my family in the US!

Excellent customer service. Always quick to reply and answer questions. 10/10

This is the first time I have used Swissmailbox and I am very impressed with the service. Everything has been smooth, no delays, customer services has replied within minutes... wow... exceptional!

They did a great job. I had a one time delivery and the company found a sensible solution at a good price.

Fast service and easy to navigate tool. Processing of items is however expensive and the team has a confrontational tone towards customers.

Hello,

I have been using Swiss Mail Box services since beginning of 2020, for my company.

Simple to use, efficient and nice team.

I recommend.

Best

Wai-Sin S. LAM