Swissôtel Hotels & Resorts Reviews 26

I had a very disappointing experience with Swissôtel Al Maqam Makkah (Accor group).

My reservation (No. QDTLBBVL) was cancelled on 28 February 2026 before the arrival date (1 March), with official confirmation (Cancellation No. 4903) provided by the hotel and customer service.

According to Accor’s official Flexible Cancellation Policy, my booking is clearly eligible for a full refund. In fact, customer service initially confirmed that the refund would be processed.

However, the hotel is now refusing to proceed with the refund and requesting additional documents that are not clearly required under the published policy.

All supporting documents are available, including:

- Cancellation confirmation (No. 4903)
- Policy screenshots
- Previous communication

I hope management reviews this case seriously, as this situation does not reflect the expected standards of Accor.

I am currently escalating this matter through official channels.

Wow. I stayed at the Swissôtel on Stamford in Singapore for five days. What an experience (positive experience).

An absolutely amazing (and huge) reception area. Check in was fast and efficient. Prices at the cafe were a bit steep.

The room was well appointed with two double beds (I think it was a larger room I reserved) and so comfortable. The pillow comes in for a special mention, as THE most comfortable pillow I have ever used.

The view outside was impressive. It’s an older hotel (40? years old ) but don’t let that put you off. It’s SO comfortable.

There’s a small fridge (empty) that you can fill with your desired shopping items.

The doormen were great at getting taxis or giving directions.

The hotel is built over a set of 2 levels (underneath) of shops and services.

I booked this hotel due to high ratings and attractive photos, expecting top quality and no hidden costs. Reality was disappointing.
At check-in I was shocked by the unexpected deposit demand- no clear mention it was hidden between a whole paragraph, hard to find, where the price was shown as final with all fees included. The receptionist insisted the rate was “too low for two people” and pushed breakfast hard despite my clear refusal. We compromised: I paid only half the requested deposit.
I repeatedly asked if a contactless phone payment (Apple Pay) would allow instant refund at checkout. Each time: “No problem, come 15 min early, we check minibar and return it immediately.” It was a lie.
At 3 a.m. check-out (early flight) they said refunds only start at 9 a.m., no physical card= no instant return, transfer takes 3 business days. Mr. Ismail Balaban (shift manager?) and the receptionist showed zero empathy or willingness to help. To this day the deposit hasn’t been returned and no one has contacted me.
Worst part: the hotel created the problem but takes no responsibility to fix it. Only I have to chase, email and fight to recover my money.
Room: very comfortable beds (only real positive), broken bathroom scale, rusty bathtub plug, constant beeping from bathroom 24/7, average indoor pool. Housekeeping staff were genuinely kind and helpful.
For a 5-star hotel this level of unprofessionalism, dishonesty and lack of accountability is unacceptable. Price-quality mismatch is huge. Never again. Avoid if you value your time, nerves and money.

We spent a wonderful week in December at Swissôtel Sharm El Sheikh and truly loved our stay. The resort is beautiful, with stunning swimming pools, a fun aqua park, and a lovely private beach. The beach bars added a great atmosphere, and special thanks to Mahmoud for his excellent service, always friendly and attentive.
The variety of à la carte restaurants was impressive, offering plenty of choice and great quality food throughout our stay. We would also like to compliment the Dutch hotel manager, Matthias Bloemhard, for the outstanding management and hospitality.
Overall, an amazing resort with excellent facilities and service. We will definitely come back!

We came here to celebrate my dad’s 88th birthday, and the experience has been extremely disappointing. To be specific this is the Swissôtel Corniche Park Towers Doha.

The breakfast service is terrible. The hotel seems more focused on trendy items like avocado while failing to provide basic essentials such as sliced toast. There isn’t even a proper egg station, which you would expect as a minimum at a hotel of this standard.

You’re told you can order eggs at your table, but they never arrive. This happened repeatedly. Some staff openly admitted they are overworked and understaffed, which explains the situation but doesn’t excuse it.

Several of us are diabetic, so having a reliable and suitable breakfast is extremely important. Unfortunately, the options and service were completely inadequate and not handled with any care.

I’m honestly glad we didn’t go all-inclusive, because based on this experience I can only imagine how bad it would be.

To make matters worse, a table next to us left due to the poor service, and as we were leaving, another guest was also complaining.

We are here for another five days, and I’m already dreading the rest of the stay.

I would not recommend this hotel. The breakfast is absolutely terrible and the service is unacceptable.

Thé Sauna and Steàm bath were superb
Thé attendant David gave us a good réception and all thé guys there

Stayed in Swissotel Makkah. Had to change rooms as the first room was not the full view of the Kaaba we had paid for. After that everything was smooth, staff were polite & attentive. Swift service and everything we needed was a phone call away. Breakfast is expensive & not the best to be honest, not too many options to pick from. Masjid Haram is 5 mins away so location is great. View was also gorgeous from the room. Would stay again, can only knock it on prices for everything from food to even coffee and drinks, not cheap.

Well oiled machine, sometimes they'll judge you for not being as efficient as them but crisp experience and lovely service in Swissotel the Stramford in SG

We recently stayed at Swissotel Makkah and had a wonderful experience overall.

Check-In & First Impressions:
Check-in was efficient and the staff were warm and friendly. However, there were long queues due to the standard 4 PM check-in time. I highly recommend contacting the hotel in advance to request early check-in — it makes a big difference, especially to avoid crowds. If you’re an Accor member, the experience can be even smoother.

Ambiance & Cleanliness:
From the lobby to the corridors and into the room, the hotel maintains a consistent and pleasant signature fragrance that adds to the relaxing atmosphere. Everything was clean, well-maintained, and welcoming.

Room Quality:
Our room was spacious and extremely comfortable, and the Kaaba view was truly the highlight of our stay — spiritually uplifting and visually stunning. The bed linens were soft and luxurious, and the air conditioning was just right, providing the perfect escape from the heat outside. It made returning to the room feel refreshing and relaxing.

Room Amenities:
The room had everything we needed for a comfortable stay, including a coffee/tea station, quality toiletries, and more. All the essentials were thoughtfully provided.

Location & Accessibility:
One of the standout features of Swissotel Makkah is that the lobby is located on the ground floor of the Abraj Clock Tower, so guests can access their rooms directly via the guest lifts — no need to change elevators like in some other hotels in the same complex. This makes a big difference, especially during peak times.

Service & Hospitality:
The staff was very accommodating and even offered us a late check-out while we waited for our continued stay at Swissotel Al Maqam. That flexibility and hospitality made a lasting impression.

Would I stay again? Absolutely.
If you’re visiting Makkah, I highly recommend Swissotel Makkah for its unmatched views, comfort, location, and excellent service.

Amazing experience at Bodrum Swissotel Resort!!! We have never been looked after as well as here. Every single detail for our stay was accommodated by super friendly and helpful staff - Maryam, Kybra, Alif Allara, Cemil and Javid. Due to ill health I knew we would have limitations, but we were given a genuinely invaluable support and service throughout , from welcoming and accommodation to suggestions on places to visit. Allara and Javid made us feel at home on the day we arrived after a long 6 hour journey
Cemil and Kubra went an extra mile and managed to arrange a sweat treat for us I never tried before. Maryam is a superb host who made us feel so comfortable and put us at ease by leaving us with a smile every time we stopped by. The room and cleaniness are top notch. Amazing sunset view from the top floor. This is to name a few. We are so pleased with the place and the customer relationships services team here, we decided to come back again in September. Cannot thank the team enough to say how grateful we are for everything. Hopefully, this review will reach the Management echelons and the team ework will be duly acknowledged.

Swiss Hotel Makkah
4 adults squeezed into a room for 2 persons, with towels etc provided for 2 people only. (We had to request for extras).
There was no space to walk in the room as there was also luggage for 4 people.
There was no space in between the beds either as 2 extra beds had been added into the room…. so basically felt like we were all sleeping on one big bed.

Swissotel Sydney on market street is a dump. The rooms are grey with pealing wallpaper and cold white paint covering the mould and dated interior. If you’re going to spend the money spent it anywhere else. The Fullerton has dated interior but is enjoyable to stay at with convenient parking and actual luxury. The staff at the Fullerton are helpful and considerate. The staff at the Swissotel treat you like you’re staying in a motel. It appears that Swissotel and Accor have spent more money on marketing than actually maintaining a fake 5 star hotel. The bedding is threaded. The towel robes are loosing threads, are degrading and look grey and dusty. Under the beds are dusty and gross. There is a layer of dust and grime on the surfaces. Swissotel Sydney is not a luxury hotel, It’s a scam. I have stayed in highway motels with more luxury and better trained staff. Swissotel is horrible. The bath was small. The room service was inedible. The Swissotel has no modesty locks on the doors. Neither chain or swing bar modesty locks. The bedroom kitchenette has a leaking fridge and a degrading plastic kettle. There are stains on the curtains. Swissotel Sydney is a scam and is disgusting. Avoid Accor properties! Gross. horrible. Avoid this scam.

Stayed at Al Marooj in Dubai.
Very dirty ! Moved room 2 x as rooms still not made up from last customer and given to us and still ended up with a low standard accommodation. Food was fairly nice however the Restaurant serving was literally falling apart.
Was listed as very close to the Main shopping Mall in Dubai central.
It was nearby but not near enough. You have to negotiate multi lanes of traffic in a very fast environment using Traffic/pedestrian crossings that leave you very vulnerable in 40° Heat. There are better nearer Hotels at same price .
Will avoid at all cost again!

We stayed in Swissotel for 6 days, 5 nights. Upon arrival, our flight landed shy of 3 AM, and we arrived at the hotel from the airport at around 5:30 AM. One week prior to our stay, we requested an early check-in. Our check in apparently wasn’t until 4:30 in the afternoon. So we had to wait. We have stayed at Swissotel many times, we are regular customers of the same hotel, and almost every time we stay we have some sort of issue, one time it may be a cancelled booking, another time its a room booking issue, now this. On day 2 of our stay, at midnight exactly, a guy along with the concierge, comes into our room when me and my family were asleep. It turns out the concierge opened our door using his master key card which can be used to open any door. This was extremely appalling for us and we notified the manager about this who didn’t do anything but say “sorry”.

Our stay has been dreadful. I think its safe to say we will no longer be a customer of Swissotel hotels due to this constant spiral of issues that concur upon every stay we have here.

There was construction noise right on the floor over us, lasted for several hours
Worst experience ever!

My husband prepaid for our room for our anniversary. When it was time to check out they charged us for the room again. When my husband asked about the charges, they said it would be removed from our card. However they took the money out of our account anyway. My house call several times and asked to speak to the manager. However they wouldn’t let him talk to the Manager they told us to just leave a message and someone will return our call. No one has not called us back and it has been four days. I will never go to Swissotel again. This hotel is expensive and I don’t have 1,121.00 to just give away. Swissotel you should be ashamed of yourself the way you conduct business. They were happy to take my money early, but would not return the money that they took.

We are a group of pilgrims booked on Swissotel Makkah.
It's 10pm. Our rooms all 78 rooms were bound through Nusuk app.
Everyone is waiting for their room.
They are taking ages to give from keys.
Our agent has been here nine hours dragging with staff.
Shameful experience

Swissotel Dubai Al Murooj,

The worst customer service, and all facilities are useless as nothing is working… Midnight one of the restaurants had fire, all smell from the fire came to our room. We started coughing and couldn’t sleep, we had to leave the Hotel by midnight 12:30 with sleeping kids. Hotel only telling how they can’t give us our refund back, nothing on checking up on how we were doing or if we are ok.
Such a bad service. Even calling the next day, as soon as I gave them the room number we stayed in, they just hang up.
Overall not even clean hotel, so dusty room, and pool area not clean a all.

Spent 2 weeks at this wonderful hotel in Hurghada leaving 16th February. Have no complaints at all. Staff, food, accomodation excellent. There is a spa, beauty salon with hairdressing on site. A lot of the rooms have been renovated and the pools and outside areas first class. Great holiday for children as well as adults. Beach bar, pool bars and 2 Al la Carte restaurants run by the amazing Yasmin. We did the all-inclusive option which was excellent value for money. The staff make the hotel all very hard working and go out of their way to make your stay memorable. We stayed in the garden complex across the road from the main hotel quieter own pool and bar. The rooms are a little dated but spotlessly clean and will be updated soon. Hunghada is a wonderful destination on the Red Sea and the hotel has its own beach and bar loads of sun beds. We plan on going back again next year for at least a month.

I Had stayed in Singapore . Superb location . Once I could see the Ferrari drive from my room balcony . It is just above city hall MRT and the mall . Nearby China town too . Had great stay always.