Saves me time looking for new deals, and the customer service has always been great for me when needed.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The Switchd team really do take all the pressure off searching for the best value energy deals. In these uncertain times it’s nice to there is someone you can contact if you have any questions or conc... Toon meer
Bedrijf heeft geantwoord
Just completed an automated switch to EoN. Painless and simple. Happily, this account has just been recommended by Martin Lewis. This is exactly why I use Switchd in the first place. My only adverse... Toon meer
Bedrijf heeft geantwoord
Not entirely sure I am actually saving money but honestly it’s too complicated to work out how to cancel this. Also the emailing everything via you is super annoying e.g password reset emails don’t co... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Switchd automates the process of switching energy deals, so you can be on the best deal, hassle free, always. We search the market every day to find you the best deal and then we do we switch for you. Never overpay for energy again.
Contactgegevens
Verenigd Koninkrijk
- team@switchd.co.uk
- switchd.co.uk
4,3
Uitstekend
590 reviews
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Antwoord van Switchd
Hi,
Thank you for taking the time to leave us a review.
We’re committed to ensuring a smooth and hassle-free switching process, and we’re delighted to hear that this has been your experience. Thank you for being a valued Switchd member!
Best Wishes
The Switchd Team
Antwoord van Switchd
Hi Bob,
Thank you for sharing your feedback!
We’re thrilled to have helped you find the best tariff available and look forward to continuing to help you save on your energy bills.
Kind regards
The Switchd Team
Avoid switchfd at all costs
I have been through hell with switchfd. They have made endless mistakes with my energy supply. They have no telephone access, and they take for ever to answer emails. When they do, they hardly ever deal with the real problem. At the moment I am finding it impossible to find out from switchd who is my energy supplier. It is impossible to deal with the real suppliers because switchd make you use an email address which is not your own. This requires a separate password and you have to remember the email address which switch has invented, Frankly this is a nightmare. Do not on any account have anything to do with them.
19 november 2024
Review zonder uitnodiging
Antwoord van Switchd
Hi Stewart,
We’re very sorry to hear about the experience you’ve had with our service.
We always strive to ensure the switching process is smooth and hassle-free, but occasionally, things don’t go as planned. The issue arose due to the current setup of your gas meter, which we were unaware of, preventing the supplier from taking over your supply. However, we’re happy to confirm that your electricity and gas supply has now been successfully switched to Octopus. Your feedback is valuable to us, and we’ll use it to improve our service moving forward.
Best Wishes
The Switchd Team
Difficult to regegester
I cannot contact 'Outfox the Market' because I am unable to do so. They keep asking me for a meter reading, which I am unable to do. I have tried to contact them on numerous occasions.
17/11/2024
I am seriously considering renouncing my 'Switch' account as I now have a bill from my old supplier—not a final bill but a regular bill. I do not believe that I have been switched at all.
16 november 2024
Antwoord van Switchd
Hi Peter,
Thank you for sharing your feedback with us. We’re truly sorry for the experience you’ve had with our service.
It appears that your switch to the new supplier went live on 8th November. Please note that it can take 4-6 weeks for your previous supplier to issue your final bill from that date.
We’re committed to resolving this matter and would be happy to assist you further. Please feel free to reach out to us by emailing team@switchd.co.uk with "Trustpilot" in the subject line.
Best Wishes
The Switchd Team
Very difficult and painful experience …
Very difficult and painful experience - took way too long and communication from you was absolutely awful.
16 november 2024
Antwoord van Switchd
Hi Peter,
We’re truly sorry for the experience you’ve had with our service. It seems there was a miscommunication during the switching process. We took prompt action to process the switch again and made sure to keep you updated, but unfortunately, we didn’t receive any response from you. We’re happy to inform you that the switch has now been successfully completed. If you have any concerns or questions, please don’t hesitate to reach out to us at team@switchd.co.uk with 'Trustpilot' as the subject title.
Kind regards
The Switchd Team
Everything went smoothly and quickly…
Everything went smoothly and quickly from my initial enquiry to completed switch.
16 november 2024
Antwoord van Switchd
Hi Anne,
Thank you so much for sharing your feedback.
We’re thrilled to hear that your switch went smoothly! We truly appreciate you being a valued member of Switchd and helping us fulfill our mission of ensuring you're always on the best deal.
Best Wishes
The Switchd Team
Kurt
Switch was able to found the best deal for my used, saving me more than the other supplier.
And the Switch went so well.
15 november 2024
Antwoord van Switchd
Hi Kurt,
Thank you for taking the time to leave us a review.
We’re delighted to hear that your switch went smoothly! As a valued member of Switchd, you can rest easy knowing that we’ll take care of the entire switching process for you. We look forward to continuing to help you save on your energy bills.
Warm regards
The Switchd Team
Easy process but some surprises
It was an easy process to switch and the new deal is good, but I was surprised by being added to a paid Switchd subscription once the switch had completed. It must have been mentioned somewhere in the emails, but it cane as a surprise to me.
30 oktober 2024
Review zonder uitnodiging
Antwoord van Switchd
Hi Sam,
Thank you for sharing your feedback with us.
We apologise for any surprise this may have caused. We make every effort to ensure that all customers are fully informed when signing up for our service. To help provide our service, we charge a small fee, as we do not receive commissions from energy suppliers. That said, we hope you’re enjoying your new tariff and look forward to assisting you with many more switches in the future.
Best Wishes
The Switchd Team
Because I'm fed up of my old supplier…
Because I'm fed up of my old supplier charging wrong.
I had been I USA 3 months using nothing but a tiny freezer all that time, yet the bills did not show it.
I will not accept that kind of treatment. Thank you Gillian
12 november 2024
Antwoord van Switchd
Hi Gillian,
Thank you for taking the time to leave us a review!
We’re pleased to have been able to assist, especially with rising energy prices. It’s our priority to ensure you're on the best deal for your needs. We truly appreciate you being a valued member of Switchd and look forward to helping you save even more on your energy bills.
Best Wishes
The Switchd Team
Hassle free switch
Hassle free switch. Excellent communication. No phone calls either.
8 oktober 2024
Review zonder uitnodiging
Antwoord van Switchd
Hi Arun,
Thank you for taking the time to share your feedback with us!
We’re thrilled to hear that the switching process has been easy and hassle-free for you. Your satisfaction is important to us, and we truly appreciate you being a valued member of Switchd.
Best wishes
The Switchd Team
Switch went smoothly
Switch went smoothly. Only problem was request for meter readings when I was away on holiday. Confused me, as I changed to a smart meter last year and was categorically told that this put an end to manual meter readings. Happy with the service given by Mahdi in our lengthy email correspondence to eventually sort this out.
9 november 2024
Review zonder uitnodiging
Antwoord van Switchd
Hi Michael,
Thank you for sharing your feedback with us!
We understand that it can take some time for your supplier to receive your meter details and connect to the smart meter. However, we're glad that Mahdi was able to assist in getting everything sorted for you. We hope everything is running smoothly now and look forward to continuing to support you in ensuring you're on the best deal.
Kind regards
The Switchd Team
Switchd does all the work for me
Switchd does all the work for me. I no longer have to spend time trying to work out which is the best electricity company deal for me, and they do all the work of switching for me.
27 september 2024
Review zonder uitnodiging
Antwoord van Switchd
Hi,
Thank you for sharing your feedback with us!
We understand that keeping up with energy deals can be time-consuming, so we’re delighted to have been able to assist you in finding the best deal. We hope you’re enjoying your new tariff, and we look forward to continuing to help you save on your energy bills.
Kind regards
The Switchd Team
Really confusing and pretty useless
Not entirely sure I am actually saving money but honestly it’s too complicated to work out how to cancel this. Also the emailing everything via you is super annoying e.g password reset emails don’t come through before they expire so I just gave up. I’m now with a company I’ve never heard of with a terrible website that I don’t trust at all.
8 november 2024
Review zonder uitnodiging
Antwoord van Switchd
Hi P,
Thank you for sharing your feedback with us.
We’re truly sorry to hear about your experience with our service. Our auto-forwarding system is designed to ensure that all email communications from your energy supplier reach your inbox automatically. The supplier we’ve switched you to has a solid reputation for competitive rates, and with fluctuating energy prices, our priority is to keep you on the best available deal. Please know that, although you’ve been switched, there’s no penalty for leaving our service—your supplier account and Switchd operate independently.
Best wishes
The Switchd Team
Great customer service
8 november 2024
Review zonder uitnodiging
Antwoord van Switchd
Hi Daniel,
Thank you for your kind feedback!
We’re pleased to hear about your positive experience with our service. As always, we’ll keep delivering top-notch support and make sure you’re always on the best energy deal available.
Kind regards
The Switchd Team
Good communication
Good communication, efficient service. Switchd always get me the best deal for my energy needs.
6 november 2024
Review zonder uitnodiging
Antwoord van Switchd
Hi Chris,
Thank you for leaving us a review!
We’re delighted to hear you’ve had a positive experience with our service. Rest assured, we’ll keep working to ensure you’re always on the best energy deal.
Best wishes
The Switchd Team
Antwoord van Switchd
Hi Anthony,
Thank you for taking the time to leave us a review!
We look forward to helping you save even more on your energy bills!
Best wishes,
The Switchd Team
Change of supplier for gas &electric
I don't know what to say they found me a great deal but I think you could do the same on your own and now I have got to pay them for getting me a change in supply as I am trying to save money so not going to save a lot more but thats life
5 november 2024
Antwoord van Switchd
Hi Paul,
Thank you for sharing your feedback with us.
As part of our commitment to finding you the best deal, we continually monitor the energy market so you don’t have to. We know it can be tiring to stay on top of the latest changes, so we take care of that, factoring in your Switchd subscription to ensure each switch is worthwhile. We hope you’re enjoying your new tariff and look forward to helping you save even more in the future.
Kind regards
The Switchd Team
Made it simple and easy to transfer to…
Made it simple and easy to transfer to new supplier
5 november 2024
Antwoord van Switchd
Hi Gary,
Thank you for your lovely feedback.
Making the switching process simple and easy is a priority for us, so we’re pleased to hear that this has been your experience. Thank you for being a valued Switchd member—we look forward to helping you continue to save on your energy bills!
Kind regards
The Switchd Team
Excellent service
Excellent service . They always find the best provider for you .
16 oktober 2024
Review zonder uitnodiging
Antwoord van Switchd
Hi Manmohan,
Thank you for taking the time to leave us a review.
We’re pleased to hear you’re satisfied with our service and look forward to supporting you through many more switches ahead.
Best wishes
The Switchd Team
Easy switch
The switching process was relatively easy. Switchd had great communication with us throughout moving gas and electric. Overall very happy as we will be saving money!
2 november 2024
Review zonder uitnodiging
Antwoord van Switchd
Hi Dave,
Thank you so much for your kind words!
We’re delighted to hear you’ve had a positive experience and hope you’re enjoying your new tariff. We look forward to continuing to help you save on your energy bills!
Warm regards
The Switchd Team
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