I have been a loyal customer of Symbol for years, starting back when I lived in Ukraine. Now that I live abroad, I continue to shop with them online, and I couldn't be happier. While international shi... Toon meer
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I was a bit skeptical at first, but both the product and the overall experience really convinced me. The quality is great and legit, the service was very good, and the packaging was beautiful and thou... Toon meer
Bedrijf heeft geantwoord
i prodotti sono di alta gamma e di brand famosi, ho acquistato una dolce vita e mi è arrivata esattamente come era rappresentata sul sito, buonissimo l'imballaggio e buoni gli sconti. Pessimo invece i... Toon meer
Bedrijf heeft geantwoord
All’inizio non credo fosse vero.. a pensar male si fa peccato. Prodotti a prezzi competitivi, imballaggio impeccabile , costumer service sempre al tuo fianco. Ti seguono passo dopo passo fino all’ a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Symbol is an official retailer of high-end luxury brands. The company was founded in 1999 in Kharkiv, Ukraine. Symbol unites such world-famous brands as: Dolce&Gabbana, Brunello Cucinelli, Fendi, Balmain, Stefano Ricci, Bottega Veneta, Max Mara, David Koma, Off-White, Peserico, Santoni and many others, being an ambassador of comfortable and high-quality luxury shopping. Our mission is to guide you to the world of high fashion, style and up-to-date trends with ease and joy. Thus, our online store Symbol.fashion carefully selects the latest designers collections and all the most desirable styles of RTW, shoes and accessories from more than 300 global brands. You are free to create your unique outfits in a few clicks, choosing from over than 27,000 products available. All shipments to the countries of the European Union are carried out from the warehouse in the Czech Republic.
Contactgegevens
V dolině 1515/1b, 10100, Praha, Tsjechië
- +420234715484
- customerservice@symbol.fashion
- symbol.fashion
4,3
Uitstekend
107 reviews
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Exelente brands and very good service…
Exelente brands and very good service the shipments are not very fast but is exelent service
12 april 2026
Review zonder uitnodiging
Bravissimi
Bravissimi! Servizio clienti eccellente. Si trovano molti prodotti scontati. Mi sono trovata bene
27 maart 2026
Review zonder uitnodiging
I have been a loyal customer of Symbol…
I have been a loyal customer of Symbol for years, starting back when I lived in Ukraine. Now that I live abroad, I continue to shop with them online, and I couldn't be happier. While international shipping might take a little longer, the incredible selection of high-quality pieces and their competitive prices make it absolutely worth the wait. Their customer service is top-notch — they always assist me via chat, and I’ve never had a single issue with returns. Huge respect to the team for their excellent work during these tough times! 🇺🇦✨
30 maart 2026
Review zonder uitnodiging
I was a bit skeptical at first
I was a bit skeptical at first, but both the product and the overall experience really convinced me. The quality is great and legit, the service was very good, and the packaging was beautiful and thoughtful. Delivery took one or two days longer than expected, but that was completely fine in the end. Overall, I’m very happy with my purchase and would definitely order again.
15 maart 2026
Review zonder uitnodiging
Antwoord van Symbol
Dear Sandra,
Thank you so much for your thoughtful feedback! We're really happy to hear that both the product and your overall experience met your expectations and helped ease your initial concerns.
We also appreciate your understanding regarding the slight delivery delay.
Thank you for your trust, and we look forward to welcoming you back again soon!
The Customer Service Team is…
The Customer Service Team is self-promoting, but no real care and understanding about customer care.
The price level is too high in comparison to other e-commerce companies focused on luxury items.
The technical solution of the home page, payment possibilities and up-dates are very weak...
27 februari 2026
Review zonder uitnodiging
Antwoord van Symbol
Dear Helena,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
We would like to clarify that our Customer Service Team responded to your messages and provided detailed information regarding your delivery. We always aim to support our customers with clear and timely communication.
Regarding pricing, we strive to offer competitive rates within the luxury segment while ensuring product authenticity and quality. We also continuously work on improving our website, payment options, and overall user experience.
Your comments are important to us, and we will take them into consideration as we keep enhancing our service.
Great service trusworthy seller.
Great service trusworthy seller.
Well packed, fast with an easy tracability.
Will buy again from them for sure.
Thank you
3 maart 2026
Review zonder uitnodiging
Antwoord van Symbol
Dear Gharnaout Mohamed,
Thank you very much for your kind feedback! We're glad to hear you were happy with our service, packaging, and fast, trackable delivery. Your trust means a lot to us. We truly appreciate your support and look forward to serving you again in the future!
Everything perfekt
Everything perfekt, service and delivery. The product fit like explained.
The very best thing was the discount price!
Hope to find something very soon again
27 februari 2026
Review zonder uitnodiging
Antwoord van Symbol
Dear Patricia,
Thank you so much for your kind words! We're delighted to hear that everything met your expectations — from the service and delivery to the perfect fit of the product.
We truly appreciate your support and look forward to welcoming you back very soon.
Un po’ lunghi ma affidabili
Un po’ lunghi nella consegna ma merce arrivata in perfette condizioni in bellissimo packaging: esperienza di shopping positiva.
20 februari 2026
Review zonder uitnodiging
Antwoord van Symbol
Dear Giulia,
Thank you for your feedback!
We’re glad to hear that your order arrived in perfect condition and that you appreciated the beautiful packaging. Creating a positive shopping experience is very important to us.
We also appreciate your patience regarding the delivery time. We’re continuously working to improve our shipping speed while maintaining the quality of our service.
We hope to see you again soon!
Excellent store
Excellent! Very fast delivery this time. Item was packaged very well and with care. I am a very happy customer and l can highly recommend this store. I will definitely purchase from here again.
12 februari 2026
Review zonder uitnodiging
Antwoord van Symbol
Hello!
Thank you so much for your wonderful review!
Your recommendation means a lot to us, and we’re delighted to know you plan to shop with us again.
We look forward to serving you soon! 😊
Sneaker super fashion: provate a Bangkok, acquistate online
Ho appena ricevuto lke mie sneaker Grounds e sono davvero stupende. E' la prima volta che acquisto su questo sito ed avevo un po' di timore. La merce è arrivata in perfette condizioni, in un imballo curato con all'interno già la busta per un eventuale reso.
Sono un po' lunghi nella consegna ( circa 10 giorni lavorativi), ma ho trovato quello che cercavo. Sicuramente tornerò ad acquistare da loro.
16 februari 2026
Review zonder uitnodiging
Antwoord van Symbol
Dear Giulia Di Varmo,
Thank you so much for sharing your experience!
We appreciate your understanding regarding the delivery time. While it can take around 10 working days, we’re constantly working to improve our shipping speed without compromising quality and care.
Thank you for choosing us despite your initial concerns — it truly means a lot. We look forward to welcoming you back for your next purchase!
Si ma da migliorare
i prodotti sono di alta gamma e di brand famosi, ho acquistato una dolce vita e mi è arrivata esattamente come era rappresentata sul sito, buonissimo l'imballaggio e buoni gli sconti. Pessimo invece il trasporto con ritardi nella spedizione e nella consegna anche di 20 gg. sulla data prevista di consegna.
11 februari 2026
Review zonder uitnodiging
Antwoord van Symbol
Dear Cele,
Thank you for your detailed feedback.
We are sincerely sorry, however, for the significant delay in shipping and delivery. Please accept our apologies for the inconvenience caused. We are continuously working with our shipping partners to improve delivery times and prevent situations like this in the future.
Thank you again for sharing your experience — your feedback helps us improve.
Antwoord van Symbol
Dear Mar,
Thank you so much for your wonderful review! 🌟
Your kind words mean a lot to us, and we’re so happy everything was perfect for you.
We look forward to seeing you again soon!
The company that shipped you the…
The company that shipped you the parcels in Bulgaria is disaster. When you want to return back the order the CMR that is sent in the box is not valid. You need to send a picture of the CMR to ask the DHL’subcontracter to issue you a CMR and then to go and return back the order. This takes times and it’s very inconvenient having mind that pay a lot of money for clothes and shoes. The service is disaster,
The second problem is that sending back the order you don’t have any confirmation from the Symbol that they have registrated your request for return like all other professional websites for clothes
6 februari 2026
Review zonder uitnodiging
Antwoord van Symbol
Hello!
Thank you for your feedback.
We understand your concerns regarding the return process. Please note that while we receive all returned packages at our warehouse, we do not send a separate confirmation upon receipt. Rest assured, every return is registered and processed in our system as soon as it arrives.
We’re aware that working with an external carrier in Bulgaria can sometimes make the process less convenient, and we appreciate your patience. Your feedback helps us improve communication and support for future returns.
Be careful!!
Be careful!!! I have ordered 5 days ago, they took the money and no informations whatsoever on shipment despite requesting information many times. Looks like a scam. Furthermore the customer service provides a phone number and no one answers - they only reply by email with vague answers and no clear information.
31 januari 2026
Review zonder uitnodiging
Antwoord van Symbol
Dear Beatrice Borgia,
Thank you for your feedback.
We’re sorry for any confusion regarding your order. As stated on our website, delivery typically takes 8–10 business days, and we always provide tracking information so customers can follow their shipment. In your case, the package was sent within the expected timeframe, and the tracking details were shared with you.
We also maintain constant communication with our customers via email and other channels to assist with any questions. We’re glad that the parcel was ultimately received, and we hope this clarifies the situation.
We appreciate your understanding and thank you for shopping with us.
Antwoord van Symbol
Dear Viola Malventi,
Thank you so much for your fantastic feedback!
We’re delighted to hear that everything was perfect and that you’re so happy with your experience. Your kind words mean a lot to us!
We look forward to welcoming you back soon. 😊
Antwoord van Symbol
Dear Joana Santos,
Thank you for your great feedback!
We’re thrilled to hear that you love your purchase and found it at a good price. Your satisfaction means a lot to us!
We look forward to serving you again soon. 😊
Honestly the best way to get good clothes
Up to now I have ordered 5 times at symbol fashion.
The fashion they sell is nice and off course original.
The prices are sometimes really good but always better than anywhere else.
Contact and service is always great and very polite, even when I have forgotten to add the right address to the order.
I had one return case, that was totally easy and very correct!
When I visit the homepage today, I am very confident in the company!
So, over the time I have received very good clothing.
And always when I wear it, I am thinking thankful at symbol fashion!
23 januari 2026
Review zonder uitnodiging
Antwoord van Symbol
Dear Stefan Kreher,
Thank you so much for your wonderful and detailed review!
Your confidence in our company and the satisfaction you feel when wearing the pieces you purchased truly mean a lot to us.
We look forward to continuing to provide you with great products and service for many more orders to come! ✨
Esperienza positiva
Esperienza positiva, puntuale nella spedizione e prodotto molto ben confezionato e rispondente alle aspettative.
18 januari 2026
Review zonder uitnodiging
Antwoord van Symbol
Dear Alberta,
Thank you for your great feedback!
We’re glad to hear that your experience was positive, with punctual delivery and a product that was well-packaged and met your expectations. Your satisfaction is very important to us!
We look forward to serving you again soon. 😊
Very positive experience
My experience was positive by finding an excellent service and products that are well packaged. Prices are very competitive. I will use this e-shop in the future.
27 december 2025
Review zonder uitnodiging
Antwoord van Symbol
Dear Francesco Micelli,
Thank you for your kind feedback!
We’re delighted to hear that you had a positive experience with our service. It’s great to know you found our prices competitive, and we’re thrilled that you plan to shop with us again in the future.
We look forward to welcoming you back soon! 😊
Great ratio product quality/price with…
Great ratio product quality/price with on-time delivery and a well-prepared package. Thank you.
14 januari 2026
Review zonder uitnodiging
Antwoord van Symbol
Dear Marc,
Thank you for your wonderful review!
Your satisfaction means a lot to us!
We look forward to serving you again soon. 😊
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